John Skopetos

Ease of doing business and excellent service John was exceptional and went above and beyond to satisfy my needs exceptional and went above and beyond to satisfy my needs More

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Very pleasant service advisor. All the car needed was an oil change but I was told the vehicle was given a thorough evaluation with no addition services needed. This is entirely All the car needed was an oil change but I was told the vehicle was given a thorough evaluation with no addition services needed. This is entirely new experiance for me as every time I bring my Porsche in for an oil change the dealer I use comes up with $5000 in additional services that I know I dont need. More

by DSTON1H Verified Customer Verified Customer

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It was pleasant. Even when my service writer was busy, another service writer took over and helped me out, so I didn't have to wait to start the service on my vehicle Even when my service writer was busy, another service writer took over and helped me out, so I didn't have to wait to start the service on my vehicle. The service writer also informed me of a few different restaurants where I could get breakfast in the area when I asked! Overall, it was a very pleasant experience! More

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John was very helpful with explaining and walking me through the servicing. Great attention to detail! And covered everything I needed to know! through the servicing. Great attention to detail! And covered everything I needed to know! More

by SUJAYKANWAR Verified Customer Verified Customer

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Luxury level experience but location isn't convenient and one of my floor mats was lost during the last visit one of my floor mats was lost during the last visit More

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Excellent customer service very professional and knowledgable. Very communicative and very prompt on timing when the car is done knowledgable. Very communicative and very prompt on timing when the car is done More

by DJ26 Verified Customer Verified Customer

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Very well managed dealership. My encounter with the service department was beyond my expectations. I was pleased with the reception and thought it was handled professionally. My encounter with the service department was beyond my expectations. I was pleased with the reception and thought it was handled professionally. More

by haroldbondy Verified Customer Verified Customer

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Pick up and drop off very convenient. All service people very pleasant and competent. Many thanks for providing this service. All service people very pleasant and competent. Many thanks for providing this service. More

by sandylc17 Verified Customer Verified Customer

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The service was fast. I like that the wiper blade was replaced as part of the check up. I had the complimentary car wash. My advisor, Jason, did a good job. I like that the wiper blade was replaced as part of the check up. I had the complimentary car wash. My advisor, Jason, did a good job. More

by Mudra0515 Verified Customer Verified Customer

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I have been using Genesis of Englewood as my preferred service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in the middle of a 3 week wait for some simple EV plug terminal covers that had been removed by the EV hose handle when I recently quick charged my GV60. I could not get through to service (which is often the case). So I drove almost a half hour to the dealership and asked for them to check whether my situation requires immediate remedy. They found one plus cap and I installed it temporarily as they found a service bulletin on my problem and proceeded to order a new set of plug tips. Having heard nothing in two weeks, I called and spoke to the parts department. They said that they would get right back to me with the status of my parts order. They never did. So three days ago I noticed an airbag warning light constantly out on my dash. BI called Genesis Concierge to request a service date for my car to be picked up and a loaner to be left with me. I have as told that I would receive a call this morning from the dealership to arrange the current servicing it is now mid-afternoon and I have heard nothing yet from the dealer. So I am d iving around with a problem with my airbag system and a missing high voltage lead tip in my EV charger socket. I do not understand what is happening but maybe there has been a change at the dealership - a change for the worse. Courtesy and keeping a promise is all that I ask of a dealership. When this Baselibeblevel of service becomes a burden to keep as well as to expect, it may be time to move on to another dealer - some of which I have already tried and found to provide less than a luxury level of customer service. More

by ALEX.CHUDOLIJ Verified Customer Verified Customer

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