John Shipman

I have been going to this dealership for 6 years and have been very satisfied with the purchase of my Tucson and the maintenance they performed on my Santa fe, very nice people and great waiting area. been very satisfied with the purchase of my Tucson and the maintenance they performed on my Santa fe, very nice people and great waiting area. More

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Quick, easy, fun, painless. Great experience. I would recommend this place to all my friends and family. Great experience. I would recommend this place to all my friends and family. More

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The Gladstone dealership was able to get us serviced quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice. quickly and they gave us correct information (unlike the larger dealership in the West side). They are now out dealership of choice. More

by CANIFAX Verified Customer Verified Customer

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Scheduled me when I requested, easy in, easy out. Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary! Repair was much quicker than expected, super respectful of my time. Great job, and thanks, Mary! More

by PAMMITTENDORF Verified Customer Verified Customer

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The Service Manager, John, is terrific. He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare bre He’s honest and has integrity. When mistakes are made by his tech’s he owns it and try’s to improve. He actually cares about the customer. A rare breed these days! More

by gina.gwb2 Verified Customer Verified Customer

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Service department is horrible. No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me No one communicates, no one does what they say they will. Came in to get my loaner as the service department was closing. The lady trying to show me my loaner was walking outside, while my service advisor was trying to get the ok on my car. I was quoted an estimate of $3500. I had said that yes I had to have the repairs done because I am financing the car. I called the next morning stating I was not authorizing anything until I received a price quote. Was told my claim had gone back to Hyundai to see if it would be covered more, once they got that amount, the estimate would be sent to me. Did not authorize work on my car until a price quote was received. Was told I would get one via email. Never received, waited over 2 weeks to hear back, when I called was told my engine was on order. Never got updates, had to call constantly to know what was going on. Left voicemails for my service advisor that were never returned. Was never explained to why Hyundai wouldnt cover all of my engine failure on a car with less than 60k miles. More

by KERRI.HOWE Verified Customer Verified Customer

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They have good service, quick wait times, staff is always nice. Glad to keep going to this dealer. nice. Glad to keep going to this dealer. More

by CHARLIE71 Verified Customer Verified Customer

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The service department always takes care of me thanks to John for always being there for me! John for always being there for me! More

by TJBray Verified Customer Verified Customer

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Took longer than advised. Not a lot longer Thanks. Waiting room great with the snacksq Not a lot longer Thanks. Waiting room great with the snacksq More

by NO2 Verified Customer Verified Customer

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Always professional , answers all my questions in a timely manor. I would definitely recommend to my friends and family timely manor. I would definitely recommend to my friends and family More

by Rcall83104 Verified Customer Verified Customer

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