John Rohde
John Rohde at Duval Ford

John Rohde

Service Advisor

Duval Ford

1616 Cassat Ave
Jacksonville, FL 32210

4.9
132 Reviews
4.9

132 Reviews

Write a Review

132 Reviews of John Rohde

January 11, 2025

Dealership Rating
Employee Rating

yes, the service guy was great. he got in and out fast. thank great job. More

by Rhouston1924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Duval Ford responded

Duval Ford appreciates your 5 star review for our service team Rhouston1924.

January 10, 2025

Dealership Rating
Employee Rating

Dalton was our service advisor, Dylan and Leo were the mobile technicians, Tammy called with the bad news (the amount to fix our vehicle), and Donna was the vallet. They were all so very nice to us, and More

by jmr020244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dalton Wright, Dylan, Leo, Tammy

Jan 14, 2025

Duval Ford responded

Thank you jmr020244 for working with the Duval Ford Service team to get your vehicle up and running. We respect your time and work diligently every day to exceed your expectations.

January 04, 2025

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Employee Rating

Very good customer care , work carried out very satisfactory , everything kept very clean, everybody very helpful More

by rayboozaman777
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Prime Response, William Law , ALISON BIFANI

Jan 06, 2025

Duval Ford responded

Thank you rayboozaman777 for sharing your 5 star experience with Allison and the entire Duval Ford service team. We strive for 100% customer satisfaction every day.

January 01, 2025

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Excellent valet and in shop service on an issue with a new 2024 Maverick Lariat purchased last week. More

by joewag1964
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tino Lebron , Jose Negron, Mashal Ahmdi

Jan 02, 2025

Duval Ford responded

Duval Ford appreciates hearing from our customers about their 5 star experience joewag1964. Glad we were able to assist. Enjoy your 2024 Ford Maverick Lariat.

December 31, 2024

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Employee Rating

Duval Ford offered teachers a free mobile oil change. It was easy to book and they came to my work and took care of everything. It was easy and worked out great with my schedule! More

by CCalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Warren Hart, Laura Torbett, Prime Response , Jose Negron

Dec 31, 2024

Duval Ford responded

Awesome to hear you took advantage of our 'Teachers Drive Us" program. Thanks CCalvo for providing the Duval Ford Mobile Service Team with 5 stars.

December 12, 2024

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Good good good good good good good good good good good good good good good More

by brooks
Recommend Dealer
Yes
Dec 16, 2024

Duval Ford responded

Duval Ford accepts your 15 good 5 star review and counters with great appreciation for your continuing business Brooks.

November 23, 2024

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Employee Rating

I loved everything about Duval Ford. They did a great job in keeping me informed great job More

by Shotz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Duval Ford responded

The Duval Service First promise includes clear communications and excellent time management. Thank you Shotz28 for the 5 star recognition for the entire Duval Ford team.

November 09, 2024

Dealership Rating
Employee Rating

Friendly staff and service was completed in reasonable amount of time. Also, received electonic notification when service was complete. The only suggestion for training purposes is the oil monitor system More

by rwhee11075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Duval Ford responded

Thanks rwhee11075 for the 5 star recognition for the Duval Ford service team. Your comments have been passed along to management.

September 12, 2024

Dealership Rating
Employee Rating

I was pleased with the final result of my latest visit to Duval Ford. They stood behind their word to deliver superior service. More

by Rod
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 17, 2024

Duval Ford responded

Thanks Rod for providing Duval Ford's service department with 5 stars for your superior experience.

June 11, 2024

Dealership Rating
Employee Rating

The did what was scheduled to do. They didn't hassle me into getting any additional services. More

by tcbndferg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Duval Ford responded

Duval Ford focuses on 100% customer satisfaction every day. Thanks tcbndferg for the 5 star recognition.

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