John Roche | Page 18

LOVE THIS PLACE!!! I was greeted immediately by a very pleasant gentleman who welcomed me to Davis Acura Certified. I was with my family and he made us feel right at hom I was greeted immediately by a very pleasant gentleman who welcomed me to Davis Acura Certified. I was with my family and he made us feel right at home offering us refreshments before we took a walk outside to see all the cars. We were not exactly sure which vehicle we wanted however after spending time looking around, driving a couple different cars, we finally settled on a very nice Acura TLX. They had so many to choose from and we loved our choices. Thank you for changing our minds about the whole car buying experience. More

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awesome selection I am new to the area and usually hesitant to shop for cars. After emailing the dealership, I scheduled an appointment because they had the most Acura' I am new to the area and usually hesitant to shop for cars. After emailing the dealership, I scheduled an appointment because they had the most Acura's for sale in the area. The salesman took his time showing me various RDX's. The condition of these vehicles truly impressed me. I had been to another local Acura dealership and was not impressed. Looking forward to being an Acura owner very soon!!!!!! More

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I am so excited for the purchase of my Acura MDX! We will absolutely be back in the near future for a car for our daughter and cannot wait. The salesperson and the manager John Roche were amazing!!! absolutely be back in the near future for a car for our daughter and cannot wait. The salesperson and the manager John Roche were amazing!!! More

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First Car Buying Experience , Wont Forget! Ken at Langhorne was very nice and super professional. You can tell hes experienced and has an answer for any question/concern you might have. Very pl Ken at Langhorne was very nice and super professional. You can tell hes experienced and has an answer for any question/concern you might have. Very pleasant and would definitely recommend this dealership and Ken to anyone looking! Thanks for all your help!! More

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Great Salesperson and great car buying experience Great car buying experience, friendly and very helpful. No high pressure and very knowledgeable. I would recommend this dealership to anyone buying a Great car buying experience, friendly and very helpful. No high pressure and very knowledgeable. I would recommend this dealership to anyone buying a new or used car. More

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DO NOT BUY FROM THIS DEALERSHIP!!! FROM 5 stars to 1 star. I wish I could give no stars. I purchased my second car in February of 2018 and it has been a NIGHTMARE. None of what happen d FROM 5 stars to 1 star. I wish I could give no stars. I purchased my second car in February of 2018 and it has been a NIGHTMARE. None of what happen during my 1st purchase was replicated for round two! I'm in complete shock! I was sold a lemon possibly and/or due to this car being in an accident (discovered after the fact and not on the car fax) there's been so many issues. Not one thing has gone correctly. The car broke down just 3 hours after driving off the lot. And when I called in for help, I was met with nothing but a lack of carinh to put it nicely. I asked to return the car and get a replacement car, I was told no and that I can not return after driving off the lot, even though this was 3 hours later. I had to stop payment on my down payment check and to this day I am still looking for a resolution AND I have yet to pay the down payment ($2k) moneys for my car. What dealership would allow u to not pay the down payment IF IN FACT THEY'RE NOT GUILTY of what I have accused them of??? FACTS! Originally when I stopped payment they made threats to take me to the district courts and prosecute me to the fullest. But that was John (used car manager, aka pure xxxxxxxxx) who should be fired! It's a certified pre-owned (CPO) Vehicle. I've contacted Acura customer relations and the dealership and no one is playing ball - I have been told by Acura customer relations team that I have to deal with the dealership and they pretty much will not help me. I have had to get an attorney and file a lawsuit vs Honda/Acura for breach of warranty. When I originally put this review up, it was and I mean it was the ONLY thing that got their attention. I was asked to take it down and I said I would pending the outcome of my situation but I was still going to tell the public the the whole story where they swept in like super heros or not. As of today I have meet with Ed Reilly the GM, Steve(service manager) and Sean the area Acura rep. And still no where even close to a resolution, not a single offer has been made to do ANYTHING!!! I will post the official service records and communications from the dealership as proof so every buyer knows just what they could possibly expect from this dealership and brand. And all the images from the dash board of lights and system codes... Here is a list of the things that were replaced on the car to date and still need to be fixed: 1. All cO2 sensors 2. Both catalytic converters 3. All 6 fuel injector 4. Tie rods 5. Battery 6. central computer was replaced ( will get the exact name of the service records) Yet to be fixed(not the complete list): 1. Collision prevention system (currently can not use due to the system responding to "ghost" sensing when there are no objects in the front of the car) 2. Transmission problems 3. Emergency parking brake It has been proven that the car has had extensive body repairs to the entire front and right side of the car even though no accident has been reported to the car fax. I have had an independent shop verify the paint depth/thickness and repairs made - they have identified all areas where plastering/Bondo filling has been used for the repairs. Mismatch paint in comparison to the factory paint and in that paint tons of debree and other dirt objects under the paint which is now very visible. The chair rails that connects the seats to the car floor in the interior of the car are completely rusted which indicates extreme water damage to the interior of the car. The seats were repainted and put back together. Someone really spent a lot of time and money to pull wool over the eyes of the dealerships buyer. They claim they didn't know, but as their profession is the business of cars, who else would know of they didn't know? Like you guys are the experts. So I don't believe it. More

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1st car, very satisfied I recently purchased my first car at Davis Acura. Everyone at the dealership was very helpful in finding a car that worked for me. My Salesman Tim Ebe I recently purchased my first car at Davis Acura. Everyone at the dealership was very helpful in finding a car that worked for me. My Salesman Tim Eberhardt took care of all the details. I would highly recommend this dealership and my salesman. More

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Really great experience Ken and the rest of the team was extremely helpful in helping me to Purchase the car I was searching for. I had found it online, and when I got to the Ken and the rest of the team was extremely helpful in helping me to Purchase the car I was searching for. I had found it online, and when I got to the dealership, Ken kindly pulled it right out of its spot And allowed me to test drive it. They were awesome and helping me to finance the car in a way that was very affordable to me. They were very informative and kind from the start! More

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A great deal My experience with Davis Acura exceeded my expectations. I was reluctant to travel so far to get what I wanted. Tim and John made it worth my time. Th My experience with Davis Acura exceeded my expectations. I was reluctant to travel so far to get what I wanted. Tim and John made it worth my time. They worked with me up to the very end to ensure I was happy with my purchase and I was extremely happy to stay within my budget! More

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Excellent, responsive, and fast!!! After being jerked around by a toyota dealership for 3 1/2 days, contacted Davis Acura over a Prius I was interested in..assisted me over the phone to After being jerked around by a toyota dealership for 3 1/2 days, contacted Davis Acura over a Prius I was interested in..assisted me over the phone to file financing app on line in the afternoon...got there that evening at 7 pm to test drive car, drove it home before 9... Seriously, need I say more?? Everyone was so helpful, answered all questions, didn't try to oversell, but nudged appropriately in the right direction on some issues, while listening intently and not pushing in directions we didn't want to go in. Would seriously highly recommend this dealership to family, friends and anyone tired of the games and runaround anywhere else! Special thanks to Diane, Ken, Jaime and John!!! More

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