John Roche | Page 13

We were very pleased with the service we received as well as the price we paid for the vehicle. Special thanks to Ed Riley and Jack Grimes for their attention during the sale. as the price we paid for the vehicle. Special thanks to Ed Riley and Jack Grimes for their attention during the sale. More

by drdavidiorio Verified Customer Verified Customer

Report | Print

Extremely helpful and not pushy at all! Enjoyed the car buying experience here. Jack Grimes was very helpful and John the manager was great! I will recommend all my friends and family! buying experience here. Jack Grimes was very helpful and John the manager was great! I will recommend all my friends and family! More

by Bill Trojan Verified Customer Verified Customer

Report | Print

Great dealer the staff really pays attention to your needs and will help you at every turn , fast a reliable , love this place , will always take my car here needs and will help you at every turn , fast a reliable , love this place , will always take my car here More

by GERMAINE.BECKETT Verified Customer Verified Customer

Report | Print

All of the staff were very friendly. They all went above and beyond to get me the car I wanted. Drove off the lot a very happy person. I highly recommend Davis Acura. and beyond to get me the car I wanted. Drove off the lot a very happy person. I highly recommend Davis Acura. More

by MIKEHANNIGAN20 Verified Customer Verified Customer

Report | Print

CPO purchased July 2020 from Davis Acura IS NOT CPO but used! I paid $195 for my local mechanic to do state inspection and new/used car inspection since I never purchased CPO. The 8-page report/checklist s used! I paid $195 for my local mechanic to do state inspection and new/used car inspection since I never purchased CPO. The 8-page report/checklist showed evidence of rear tire wear & alignment needed & previous accident damage to rear bumper, right front door, left side doors, left rear quarter panel & left front fender & at least 50% of SUV repainted, dirt underneath the paint. The misalignment of the lift gate door is the biggest telltale visible sign if the truth behind the vehicle being repainted & 3rd row airbag loose cover & exposed. . Was the original airbag deployed from an accident? Is it a replacement airbag? Left rear door chrome handle was also replaced by dealership. Even for hail damage, a vehicle can be painted but it would not get “certified” status. I immediately told the sales associate, sales manager & general manager by text & email but got no response. After 3 days, I reached out to the dealership owner& he responded back by email that a vehicle would not have been sold as CPO but used based upon what I had conveyed. He did try to discount & refute the findings of independent inspection. It’s becoming clearer each day & telltale signs immerging that the person who returned this car off of a 3 year lease in June 2020 was in an accident that went unreported (i.e. no police accident report, no insurance claims by any parties involved in the accident, paid cash to make repairs at an automotive body shop where none of the accident shows up on Carfax/Auto Check reports as one owner, no accident vehicle). I DON’T WANT THIS SUV, I DON’T FEEL SAFE DRVING IT! The vehicle was recently inspected by a certified ACURA dealership body shop almost 1 week ago & the report only indicated the vehicle was painted over the areas that I addressed He did say that it in the 21 years of doing this kind of work that this was “a xxxx good paint job” & that there was not structure or frame damage. He did close or put back in place the third row air bag compartment. He said that the airbag compartment probably came loosened when the car parts were taken off the frame during the repaint job. He also asked me if I wanted him to repair & “level” the lift gate door and I said no. The misalignment of the lift gate door/trunk is the biggest telltale visible sign if the truth behind the vehicle being repainted is not visible to the naked eye of the buyer or certified ACURA dealership body shop. Why is the lift gate trunk door misaligned if it wasn’t in an accident? If the lift gate trunk door is misaligned, was the SUV sold as a CPO? I have several pictures and independent repair shop report. There is an active complaint/case on file with Acura Client Care & was told by the Acura Client Care Specialist that this is an inventory matter & that the dealership owner will call me to address my concerns. I have asked the Acura Client Care Specialist to have the dealership owner call me on two occasions since the certified Acura body shop inspection report was done almost a week ago & I have yet to hear from him. On a minor note, I also informed the dealership owner know for the record of my bad experience(s) & the following problems with (in) his departments: Security: A personal laptop computer went missing from my possession either from the hotel I stayed in or left in the backseat or trunk area of my 2009 Lexus RX 350 when I was transitioning to the 2017 Acura MDX while on the dealership premises. I sat in the car after leaving the hotel for about 3 hours at the dealership during pandemic & afternoon thunderstorm/rain. I also stayed in car because during coronavirus some staff and more patrons were not wearing masks. Note a police report was filed in two counties for the record & to be on alert at local pawn shops or in review of pawn shop inventory registers. Financing #1: The Kelly Blue Book value based on my VIN & other pertinent questions about the vehicle condition was not accepted by your used car personnel. The KBB & Carfax would have acknowledged that the car had minor accidents (two before I purchased from auto broker that didn’t deter me from buying a “used” car in 2012 & one claim on record in my possession where someone hit me parked in the Christiana Mall parking lot causing $1,400 in repairs by my insurance company). I received $2,000 less than the KBB Instant Cash offer & I wrote a check for the difference. I also received a survey from KBB & I addressed my dismay about my trade-in experience in by phone. Financing #2: Forms have typos and incorrect contact info that asked about and changes were handwritten and never corrected/reissued by Finance Manager (Ms. Rebecca) late in the evening or after closing on July 23, 2020. I have yet to receive my permanent tags, 60 day temp tags expiring in two weeks. CPO ACURA Certified 182-Point Inspection Checklist: The dealer management acknowledgement form was not signed by me & someone else signed my name on the document. Problems with check listed items #5, #6 & #76 the cargo privacy cover was missing & the lining hinge cargo tray if it was standard versus a post purchase Acura accessory. It was also notes on the description of service & parts document, #13 a replacement of the L/F Door Chrome Sash because it was broken with no explanation as to how by Tech Colin McGovern. I was told that the car bumper was “painted” & I was under the impression that it needed “touch up” in some areas with minor scratches on chips down to the black base molding. I reported to Ken McDaniel one hour after leaving the dealership in the rain & making a pit stop that at highway speed there was a rattling sound & I informed him about the paint chips. More

Report | Print

Great customer service, Tim made sure I saw every car I was interested in, extremely helpful and super nice, John was incredible helpful with my financing and getting me the best deal. Thanks guys for ever was interested in, extremely helpful and super nice, John was incredible helpful with my financing and getting me the best deal. Thanks guys for everything you did I’m so happy with my new MDX! More

by brittya21 Verified Customer Verified Customer

Report | Print

My experience with Davis Acura was great! I worked with Tim and he was very friendly and super helpful throughout the whole process. I would definitely recommend coming here if you are looking to purchase Tim and he was very friendly and super helpful throughout the whole process. I would definitely recommend coming here if you are looking to purchase a new car! More

by FDONATO2019 Verified Customer Verified Customer

Report | Print

I recently bought an Acura RDX and I have to say that I received top notch service from Ken, John, and Mario at Davis Acura! They were honest, polite, efficient, and thorough! I love my new Acura and will received top notch service from Ken, John, and Mario at Davis Acura! They were honest, polite, efficient, and thorough! I love my new Acura and will definitely be a return customer! More

Report | Print

Widest selection of used Acura’s in the area. Found just what we were looking for. Staff was courteous and professional. Would recommend to anyone looking for a good used car. what we were looking for. Staff was courteous and professional. Would recommend to anyone looking for a good used car. More

by jrmcgrath Verified Customer Verified Customer

Report | Print

Jack and Mario were awesome.... They both provided great services to me. We had some difficulties dealing with my bank, but we were able to navigate through the process. services to me. We had some difficulties dealing with my bank, but we were able to navigate through the process. More

by NORRISVJOHNSON Verified Customer Verified Customer

Report | Print