John Radloff

Terrific place to do business I always do repairs, oil changes and tires as well as trades with Graue, Inc. and have been pleased with the courtesy of the staff from phone call to I always do repairs, oil changes and tires as well as trades with Graue, Inc. and have been pleased with the courtesy of the staff from phone call to visit. I am greeted by name and acknowledged with the situation of visit. The waiting area is always clean, great coffee and friendly visits with others waiting for service. The team is GREAT from start to finish and if there is an issue we all try to resolve to my satisfaction. Through the years if ever I am not pleased with a concern, Chris will talk to me personally until I am happy. From Tag, Nate, Dave, Todd Cici to John I always leave there knowing they have done their best and at the end of the day that is my real goal. I am an avid advertiser for the Graue dealership and will continue to give them kudos for their work. More

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Todd Cicci is the best salesman!! I just recently bought a car from Graue! Todd Cicci was my salesman. He was awesome! He put a lot of time in to help me find the perfect vehicle for m I just recently bought a car from Graue! Todd Cicci was my salesman. He was awesome! He put a lot of time in to help me find the perfect vehicle for my family! I have bought several cars from Todd! I will be back to purchase all my cars from him! Thanks Todd for all you did for me! More

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Purchased a Vehicle I had a wonderful experience purchasing my vehicle at Graue Chevrolet with salesman, Chad Branson. He was very friendly and went out of his way to fin I had a wonderful experience purchasing my vehicle at Graue Chevrolet with salesman, Chad Branson. He was very friendly and went out of his way to find me a vehicle that I liked- color, interior, etc. and also in the price range that I was needing. He was very thorough in explaining the vehicle and all it's mechanics. I would purchase another vehicle through Chad. Graue is lucky to have him. Thanks again for everything you did in helping me find the perfect Equinox. I love it! More

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EXCELLENT Dave and Scott went to great lengths to ensure that my new truck purchase was exactly what I wanted. Their personal attention to detail was excellent Dave and Scott went to great lengths to ensure that my new truck purchase was exactly what I wanted. Their personal attention to detail was excellent and I really enjoyed the buying experience. More

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Great Experience! My husband and I had been looking around for vehicles and found a couple at Graue. We decided to go up after work one night and see what they had. H My husband and I had been looking around for vehicles and found a couple at Graue. We decided to go up after work one night and see what they had. He found one that was slightly over our price range, but we went inside to see if we could get assistance. I had purchased my vehicle from Scott Renfro previously and he happened to be inside and immediately recognized me (this impressed me greatly). We started chatting about what my husband was looking for and he immediately went into action looking for vehicles. We didn't have a lot of time that night, but he told us he would see if he could pull together some vehicles (even one we talked about seeing in Peoria, IL that they were going to make arrangements to transport to Lincoln). My husband and Scott talked the next day, and that night we went back to Lincoln and met with Scott again. We drove one vehicle and Scott told us he would see what he could do on the numbers for us. In the meantime, my husband found another vehicle that he wanted to see, and when he mentioned it to Scott, Scott immediately knew what vehicle, where it had come from, and that it was in amazing condition. He asked my husband if he'd like to drive it, and we decided to give it a try. He brought it around for us and it was as amazing as Scott had mentioned. We fell in love with it, and while we were test driving, Scott worked up the financing and numbers for us. By the time we got back, we were approved and the numbers worked for us. We were taken to John Radloff's office to do all the paperwork, and it was a fast and smooth transaction and we got exactly the deal we were looking for. I have never been in and out of a dealership so quickly! I cannot say enough about Scott Renfro, John Radloff, Dave Renfro, and the rest of the Graue staff. What wonderful people and what a great experience! They are so accommodating, patient, and helpful. Oh...and we love our 2005 Chevy Trailblazer! More

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Will never shop anywhere else. Chad and John at Graue always go out of the way to help my parents and me when it comes to buying cars. I had finally gotten a new job in which allowe Chad and John at Graue always go out of the way to help my parents and me when it comes to buying cars. I had finally gotten a new job in which allowed me to afford a new pickup truck. I have little credit history which normally would put a damper on getting financing. But they worked hard to find a lender to lend me the money and at a great rate too! All in all, I will never shop from anywhere else no matter where I move to in the future. Even if it means making a road trip back to Lincoln. I've had my truck about a month now and have had no problems so far. Chad keeps in touch with me and my parents to make sure everything is going good with all out Graue bought vehicles. They treat us like family and that's what we love. More

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Very excellent experience as always! We are very pleased with our latest experience at Graue Inc. We just bought a new Buick Enclave and Beth Bangert was our salesperson. She was awesome We are very pleased with our latest experience at Graue Inc. We just bought a new Buick Enclave and Beth Bangert was our salesperson. She was awesome, very helpful and wanted to make sure we were totally satisfied. I will continue to recommend this dealership to family and friends. In total we have bought about seventeen vehicles over the past several years, Very, very pleased!!! More

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Won't ever go anywhere else We have bought countless vehicles from John and Chad up at Graue and all of our experiences have been nothing but pleasurable. They treat us like fami We have bought countless vehicles from John and Chad up at Graue and all of our experiences have been nothing but pleasurable. They treat us like family and bend over backwards to help us. We always recommend them to friends and family and they do what it takes to get the deal done. More

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Scott Renfro & Dave Renfro I was convinced I was going to buy another F150 from a crosstown dealer in Lincoln. I already had owned one, and loved it. I purposely went to Graue I was convinced I was going to buy another F150 from a crosstown dealer in Lincoln. I already had owned one, and loved it. I purposely went to Graue first, to drive a Silverado, assuming I'd cross that off the list and move on to where I thought I wanted to be. The customer experience that I had talking to Scott, and then later, to Dave, was very impressive. I told him and the other dealer, that I was buying a truck the next day and I wasn't going to deal with 2nd or 3rd proposals from anyone. I wanted a truck that was outfitted with features that I thought I needed, period. I also shared with Scott and Dave, what I expected out of my F150 trade in. Scott hooked me up with plates for a test drive and Dave started working on the deal. Scott was very professional, but also he lent himself to my wife and I participating in the conversation around a potential deal - with what we needed, what we didn't. He compared his product to his competitor's product - without disparaging remarks - and in fact some compliments to the other product. What Scott did do, was listen to what I wanted on/in/out of my new truck and pointed out where his product met/exceeded/ or even didn't meet those requirements. It turns out the requirements that couldn't be met with the truck I was looking at, he could fix, and he did. Scott & Dave made it part of the package. EASILY. QUICKLY. NO BACK & FORTH trips to the sales manager to discuss for 15 minutes... They just made it happen. Scott presented the proposal, and I told him (as I did when I walked in that day), that I was buying a truck - everyone gets one shot at it - till I get to a dealer that has what I want and will find a way to make it happen. I also told him that I was leaving with his proposal and heading across town to drive an F150 that was equally equipped and in fact, stickered with $500 +/- of his truck. He encouraged me to do that. I did do that. From minute one at the other dealer, it was obvious to me, that this wasn't going to go well. Compared to the "customer experience" I had at Graue a mere 20 minutes earlier, I felt like I had been launched into an ugly car sales bidding circus with several people in the dealership that hadn't listened to one word I'd said. Given the trucks, as I saw them and drove them, weren't exactly equal - but were close enough to say EQUAL, I left the other dealer and went home to sleep on it. The next morning I couldn't get over the difference in how Scott & Dave took the time to LISTEN, and understand, and react like I was doing business with a long time business partner. The other dealer, KNOWING WHEN I WALKED IN, that I had bought three previous vehicles from them, didn't listen at all. The next morning, I called Scott and told him I'd like to buy his truck. He asked if they had won on price? My reply was no (it was true). I told him I was buying because of him and Dave. He replied that was nice, but he also wanted me to be comfortable and happy on the price point ( it was peanuts difference in money). I told him not to worry about it and his reply was that he wanted me to be happy with every piece of the deal - even if he had won the business. He didn't have to fix the deal $ wise, he didn't need to do it, but he did. He was perceptive enough to know that I'd most likely be coming back to see him for my other vehicle replacements which are due soon if I was totally satisfied. Delivery of the truck, with the add-on features that Scott( and the service department) made happen in less than 24 hours was perfect. The painful paperwork process that everyone expects when doing a vehicle deal - didn't happen - John Radloff made that experience smooth, easy, quick and explained clearly. At delivery, Scott went through the vehicle being very thorough and informative with me about things that might not be obvious for everyday operation - very helpful. I'm in my upper 50's and have done so many vehicle deals through the years, that I dreaded the shopping/buying experience. Scott Renfro and Dave Renfro have changed my perspective on that. I'm already encouraging my wife, to think about moving from her other brand product to something from Graue - if for no other reason than I feel so comfortable with their staff. More

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It was a awesome experience, no pressure, treated with respect. The salesman, Scott Renfro gave a great presentation introducing us to the world of Cadillac's. Negotiations were simple and non-intimidat respect. The salesman, Scott Renfro gave a great presentation introducing us to the world of Cadillac's. Negotiations were simple and non-intimidating. John Radloff handled closing which went smooth and quickly. Our thanks to the crew at Graue's for a job well done. We will definitely be back. More

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