John Posey | Page 3

It started off well, but it changed along the way. First, event though I didn't receive the service I intended to obtain, John started off doing his job probably as well as he could. The service manage First, event though I didn't receive the service I intended to obtain, John started off doing his job probably as well as he could. The service manager did not bother to provide me with his name. I brought my car to Cable-Dahmer on 103rd street because I was having transmission problems. After my car had been there for six business days (plus two weekend), I was informed that the service department was unable to tell me when they could get to my vehicle and I could pick it up and take it elsewhere for service. Believing there must be some misunderstanding because certainly no certified,vehicle selling dealership would suggest that I leave my vehicle there for an indefinite amount of time, I asked to speak to the service manager. The service manager was beyond rude and basically indicated that he in fact had no clue how long it would be before they could evaluate my vehicle. I asked if he had a supervisor to which he informed me that yes he did but it did not matter who I spoke with, that I could speak to Barack Obama and that wouldn't get my vehicle looked at any sooner. Now, I am Black American and I don't want to make any assumptions about why he would make such a statement to a customer that is simply trying to understand why their vehicle hasn't been looked at after an entire six business days but the level of rudeness and audacity displayed by this manager is beyond understanding. If an organization is unable to provide a service, just indicate so or provide a reasonable solution or recommendation to get the problem resolved. Realizing that this service manager had no intention on making service recovery (a customer service concept), I ultimately had my car towed to another dealership that can provide reasonable estimates about the ability to actually diagnose and repair my car. I'll never return to Cable Dahmer which is a shame because I've purchased a car from them in the past and they have great mechanics that will work to get your car right. More

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All around performance Our family & friends have been with Cable Dahmer for over 15 years with great leadership, friendliness,pricing all around performance. We will continu Our family & friends have been with Cable Dahmer for over 15 years with great leadership, friendliness,pricing all around performance. We will continue to work with them in the near future. More

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Awesome place to shop for your new/used cars!! Brandon was an awesome salesman and was very conscientious of our needs/wants. He should be commended for the personal effect he has. I would also l Brandon was an awesome salesman and was very conscientious of our needs/wants. He should be commended for the personal effect he has. I would also like to say that the overall atmosphere at this Cable Dahmer is very friendly and accommodating! I would give Brandon and also Alex that helped us in finance an A+ rating!! More

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I bought a 2002 Suburban with 149K miles on it - brought it in to John twice - once for HVAC actuator and once for mechanical (intake manifold gasket- John recommended plug change) - John and his team have it in to John twice - once for HVAC actuator and once for mechanical (intake manifold gasket- John recommended plug change) - John and his team have car running beautifully - does not seem like a truck with as many miles on it as it has. John kept me informed throughout the process - made suggestions and recommendations - is very responsive by e mail or phone. I have other cars, some in the luxury brands - have never had this satisfying a service experience. More

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I only needed an oil change for my truck, but I was truly treated like I had my entire truck replaced. Yes, the service was that good. John explained some potential issues that will need to be addressed in treated like I had my entire truck replaced. Yes, the service was that good. John explained some potential issues that will need to be addressed in the future, but there was no pressure to do any other services. I appreciate them taking the time to do a courtesy check on my vehicle. More

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I took my 2010 Silverado in for service and to have a door handle fixed. I got lucky and began working with John Posey. They ran into several difficulties with my truck and I began to become concerned door handle fixed. I got lucky and began working with John Posey. They ran into several difficulties with my truck and I began to become concerned that my truck would actually leave in worse shape than when I had brought it in. After 4 visits and several issues compounded, John and Brian took great care of me. I have never had a dealership care more about my business and handle things in such a professional manner. If you need work done on your chevrolet, ask specifically for John Posey. Between John and Brian Franz, my issues were taken care of above and beyond what one could expect. I look forward being a part of the Cable Dahmer family for life. More

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