John Pond

Jacob and his team are great to work with, my new Escalade came in a couple months early, they provided me great service and I enjoy doing business with this dealership for over 7 years. Jeff in the Escalade came in a couple months early, they provided me great service and I enjoy doing business with this dealership for over 7 years. Jeff in the finance department was easy to work with, very detailed and not pushy about any coverage options, greatly appreciate this entire team. More

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Was so great to work with. Answered all of questions with no Hesitation Hesitation. Helped us to understand and know how to work everything h in vehicle no Hesitation Hesitation. Helped us to understand and know how to work everything h in vehicle More

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We have purchased our second vehicle from Garcia Cadillac and I know that it won't be our last. The process and the result are both the best in class. and I know that it won't be our last. The process and the result are both the best in class. More

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"True Customer Service" Thanks to John, Nora, and Ayerat we left Garcia completely satisfied with our Cadillac XT4. The time everyone toke to explain the operation of the veh Thanks to John, Nora, and Ayerat we left Garcia completely satisfied with our Cadillac XT4. The time everyone toke to explain the operation of the vehicle and the paper work involved was excellent. Everyone was friendly and positive, which made it a pleasant visit to Garcia Cadillac. The second best thing about our visit, first was a great vehicle, was we made new friends and will certainly visit Garcia for our future needs. Thanks to a great staff. More

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Awesome and smooth Garcia Cadillac really took care of me. Ayerat, John, & Nora made getting into my dream car the easiest transaction I’ve ever had. I’m so appreciative Garcia Cadillac really took care of me. Ayerat, John, & Nora made getting into my dream car the easiest transaction I’ve ever had. I’m so appreciative of their level of customer service. Thanks guys! More

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Customer Service Great customer service, It's nice to know great customer service still exist. Love my new ride looking forward to many trips to see the USA. Great customer service, It's nice to know great customer service still exist. Love my new ride looking forward to many trips to see the USA. More

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Great Car buying experience John was a great salesman, very knowledgeable about the vehicle we purchased and even encouraged my husband to return in a week or so for a refresher John was a great salesman, very knowledgeable about the vehicle we purchased and even encouraged my husband to return in a week or so for a refresher on the vehicle options. The purchase was easy and quick and we would certainly purchase another vehicle from them. Nora was also great, she was able to find us even better financing then was originally available. What a great team. More

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Worst dealership I have ever been to I wish I could give a negative star for this dealership. I had bought 2018 Toyota Prius three here and given $500 deposit. During test drive they show I wish I could give a negative star for this dealership. I had bought 2018 Toyota Prius three here and given $500 deposit. During test drive they showed me a dirty car so I did not come to know it had huge chips and too many scratches on the car. When I went for delivery I came to know they were giving me a broken car so I did not take the delivery and they told me I will be given a cheque back for the deposit I paid and they would call me when they send that out it’s been a week for this incident and there has been no call from them nor the cheque has been sent. When I had called yesterday to check on where is my cheque I was informed the sales manager is busy with other customers and I would get a call from him by end of the day. And now it’s the next day hasn’t his day ended where is the call. The sales manager was rude and shouted at me as if I was doing a crime by cancelling the deal with me when I said I won’t take the delivery and wasn’t ready to return my deposit at the first place I had to fight for it and have not received it yet I would never recommend anyone to go to this dealership. The sales people specially the manager is very sugary at the start of the deal and if u cancel the deal then they start showing their anger and true colors. I would recommend everyone to go to some other dealership but not this one as they are not at all trustworthy do not understand your time is important as well and just say they spent so much time with you etc. never go here never buy a car here else you will also be fooled and your money will be stuck forever. Also never buy used cars here as they are in their lot for months and months rotten there where no one takes good care of it. It’s accumulated with lots Nd lots of dust no protection no wonder the car was broken. Never buy a car here. More

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Excellent dealership From start to finish; the employees were attentive, helpful and supportive in understanding my needs. I felt comfortable with my purchase because of From start to finish; the employees were attentive, helpful and supportive in understanding my needs. I felt comfortable with my purchase because of how personable everyone was. More

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New Car Lease My wife & I leased a 2019 XT5 Garcia Cadillac of Albuquerque. This is the third new car with this company since 2010. We keep going back due to the ex My wife & I leased a 2019 XT5 Garcia Cadillac of Albuquerque. This is the third new car with this company since 2010. We keep going back due to the excellent service and relationship we share with people like Mr. John Pond and the others that assisted us in this transaction. It is great to deal with people you trust and can talk openly to without feeling you are getting a "sales pitch". John is superb in educating you about the vehicle of choice. Thank you all, I hope to do it again in about 39 months. - Harold & Raneta More

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