John Plank

My visit to the car dealership was nothing short of exceptional, starting with the friendly staff and welcoming atmosphere from the moment I walked in. The professional team, led by knowledgeable advis exceptional, starting with the friendly staff and welcoming atmosphere from the moment I walked in. The professional team, led by knowledgeable advisors, provided outstanding customer care that felt trustworthy and transparent throughout. They were helpful without being pushy, courteous and attentive to every detail, offering prompt responses to all my inquiries and an efficient process from start to finish. I was thrilled with their superb selection of vehicles, each in impeccable condition, and the delightful test drive made it easy to envision hitting the road. The thorough walkthrough of features was seamless, paired with honest pricing and no hidden fees, plus accommodating to my schedule for financing that was truly seamless. It's a reliable dealership I'd recommend to anyone for five-star overall satisfaction! More

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Great organization, honest,professional and respectfully meets my needs Tom Spicer is a great salesperson meets my needs Tom Spicer is a great salesperson More

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Sales individual was excellent. Finance guy was good too. Everyone easy to work with and price was OK. Finance guy was good too. Everyone easy to work with and price was OK. More

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Not bad fairly easy to work with they seemed nice and felt they cared for car dealer felt they cared for car dealer More

by mmayrand Verified Customer Verified Customer

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This was the 5th vehicle I have purchased from Coconut Point/Galloway over the last 18 years. Got screwed even harder this time than the last time. Guess I just don't learn my lessons well. The salesman w Point/Galloway over the last 18 years. Got screwed even harder this time than the last time. Guess I just don't learn my lessons well. The salesman will look you in the eye and lie to you to make the sale. They don't care about anything other than making the sale. Customer service for a 5 time customer, HAH! They could care less. After screwing me over on my trade, I simply asked for a 2nd key fob for a used 2023 F-150 Lariat I purchased. "Oh, you can buy one" they said. Now as I referenced above, I may not be the brightest bulb on the string, but I'm pretty sure the guy that traded that leased vehicle in was charged for not returning the 2nd key fob, but I now have to purchase the other one. Thanks for nothing! The salesman looked me in the eye and said," that's the most we can give you for your trade, that's what we're selling them for". Then put it on their lot for $10,000 more than what they gave me. Now, I understand they need to make a profit, but $10,000 profit? Plus, the probably $10,000 the made on the one I purchased. I get it. They are in business to make money, but $20,000 on one deal without throwing in a 2nd key fob is just pure greed. Not as if they will care, but I think it is safe to assume I will not be purchasing any more vehicles from these dealerships. More

by jcmcd99 Verified Customer Verified Customer

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Honest, easy experience with no pressure. Always willing to suggest alternatives for my benefit. I am very pleased. Always willing to suggest alternatives for my benefit. I am very pleased. More

by jschmieding Verified Customer Verified Customer

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This was the 3rd vehicle that I have purchased from Coconut Point Ford and my experience has been superb with sales and service. I would highly recommend this dealership for any new or used vehicle!! Coconut Point Ford and my experience has been superb with sales and service. I would highly recommend this dealership for any new or used vehicle!! More

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Parker was eager to help. He showed us several vehicles and finally sold us the Ford Escape. He showed us several vehicles and finally sold us the Ford Escape. More

by jjones1432 Verified Customer Verified Customer

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My truck needs to be taken to service after only a month of having bought it and the service was terrible. of having bought it and the service was terrible. More

by ZULMER27 Verified Customer Verified Customer

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It's funny how two same Family run Ford Dealerships can run totally different I really like dealing with Coconut Point Ford. They treat you as a person not like just a number like there other owned Family run totally different I really like dealing with Coconut Point Ford. They treat you as a person not like just a number like there other owned Family Ford dealership. More

by MRBENNETT2002 Verified Customer Verified Customer

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