John Pilatz | Page 9

Would give zero stars if allowed. Horrific customer service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger sid service. Had my car for 4 hours. Was told would need to order a part. Upon picking up my vehicle found that they had the part in stock (passenger side mirror) but did not install it. Had to schedule another appointment and then will have to take it to another location myself to have it painted! Waste of my time and very expensive. After this repair will never take my Subaru there again! More

by SAHACKER Verified Customer Verified Customer

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John was very understanding of situation we were in with our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. More

by CHRISKOEBCKE Verified Customer Verified Customer

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Great Experience by a Caring Staff I had the opportunity yesterday to buy my second Subaru from John Pilatz, the same salesman who had helped me before. I had called two days ago, set u I had the opportunity yesterday to buy my second Subaru from John Pilatz, the same salesman who had helped me before. I had called two days ago, set up an appointment, told the person who made the appointment for me what I wanted to see, told that person I did not haggle, I paid cash, and I would only buy a vehicle if the price seemed right to me. When I arrived yesterday morning, John had one of the cars in which I was interested pulled up to the front door. After I looked at it and expressed my reservations, he quickly found two of another model. I chose one of those. He figured the price, and we agreed that I would purchase the 2020 vehicle, trading in my 2018 Subaru Forester. I agreed to come back at a designated time in the afternoon. I met with John, as well as Joe Shane, who was in in charge of the paperwork. Both of them were extremely helpful, providing me with an even better price, which allowed me to extend warranty on the vehicle and prepay all six-month checkups for 84 months. This was a pleasant experience and makes me happy to deal with Bob Rohrman Subaru. More

by CMCGAW40 Verified Customer Verified Customer

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To be charged 25 dollars for labor to change a cabin air filter and then another 25 dollars to change the engine air filter is not a fair price to me. For an oil change, tire rotation, complementary multi filter and then another 25 dollars to change the engine air filter is not a fair price to me. For an oil change, tire rotation, complementary multi point inspection, a complementary car wash and to change the cabin and engine air filters I paid $244.63. I don’t know the fair price of these services but this seems steep. I’m torn on recommending this service center. My service advisor Was very professional, kind and courteous. 5299 Jenny Scott. I noticed that these advisors are extremely busy. To the point they’re eating they’re lunch at the service desk. Give them their breaks away from the service desk. They deal with all customers, take care of them. I also overheard derogatory conversations about a female customer from the sales management are, had she or her husband heard these conversations there would be a lawsuit for sure. Clean house in that department. Makes me wonder what is said about my wife when we aren’t in earshot... More

by CALLISPA Verified Customer Verified Customer

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The employees are friendly and helpful. The building is comfortable and convenient. When I did a test drive in March 2019 the salesman was very helpful, but not pushy for me to purchase a vehicle. I like comfortable and convenient. When I did a test drive in March 2019 the salesman was very helpful, but not pushy for me to purchase a vehicle. I liked that a lot. His name is Marty McGlothlin. I enjoyed my recent experience when I knew that I needed to make a purchase. More

by PATBABBSWLIN Verified Customer Verified Customer

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John Pilatz is an excellent salesperson! The one thing I admire about John Pilatz is that he was quiet during the test drive, and let us have the opportunity to experience our new Crosstrek! The one thing I admire about John Pilatz is that he was quiet during the test drive, and let us have the opportunity to experience our new Crosstrek! More

by CARLKRIZAN Verified Customer Verified Customer

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John is the best! He is the only dealer we work with. He makes the buying process easy, and works hard for the best deal. He makes the buying process easy, and works hard for the best deal. More

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Very great service. John was very knowledgeable and helpful. Well definitely recommend him and this Subaru dealership. Also the snacks and football on tv was a huge plus. 😃 helpful. Well definitely recommend him and this Subaru dealership. Also the snacks and football on tv was a huge plus. 😃 More

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I am a repeat customer here and have not had any issues arise, been very happy with our salesman and will be happy to come back! arise, been very happy with our salesman and will be happy to come back! More

by jermussche Verified Customer Verified Customer

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John is Always a pleasure and very much a huge help throughout the full term of the lease. Thank you John. Your a great help throughout the full term of the lease. Thank you John. Your a great help More

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