John Nevarez

I purchased a 2019 BMW 540i from Pat Lobb Toyota of McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accident McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accidents. I asked to see the car fax, but the rep said there were no accidents reported. At the time of signing, I was not given a buyer's guide, was not given the full 11 pages of the warranty, only the first page of my signature, no Carfax documentation and only the first signature page 1 of 3 of my gap insurance. It was placed in an envelope and handed to me. They allowed me to take the vehicle without proof of insurance, which I thought was strange but assumed they were following correct protocols. Within approximately 14 days of purchase, the vehicle became non-operable. The vehicle shifted into Park and would not move. While stationary, there were no warning lights or diagnostic fault codes before the failure, and I did not strike any object or experience any impact while operating the vehicle. The service department tried to shift the blame to me and said it was an impact to the undercarriage, which caused a dent in the oil pan, then leaked transmission fluid out of the vehicle. There was no impact, and being an experienced drive,r I would have heard an impact, seen transmission leakage and seen default codes across the dashboard. The vehicle was towed back to the selling dealership and remains in their possession. They are refusing to fix the vehicle that, after 14 day,s went into catastrophic failure, and 9 of those days the car was not driven at all due to the winter storm. The dealership is claiming that the oil pan was dented due to impact and that transmission fluid leaked, causing the failure. However • I did not experience any impact. • There were no warning lights or diagnostic codes. • The dealership has admitted they have no documentation or photographs showing the condition of the vehicle’s undercarriage or oil pan at the time of sale. The dealership also admitted they do not know how to work on BMW, but gave a quote of 7k in repairs. How do you know what is wrong with a car when you do not know how to repair it? When asked for pre-sale photo,s the GM, John Elli,s admitted they do not have them. Without pre-sale documentation establishing the vehicle’s condition at delivery, there is no basis to conclude the alleged damage occurred after purchase. The dealership has refused warranty coverage and will not put in a claim. He and his team have decided the narrative without facts, only opinions and assumptions, and no goodwill repair, unwind loan or substitution of collateral was offered to me as a solution, and GM directed me to file an insurance claim instea,d which would constitute fraud on my end since there was no impact. Additionally, at signing, I was not provided complete copies of the executed agreements. I was given only page 1 of 11 of the Vehicle Service Contract and only page 1 of 3 of the GAP agreement. I was not provided the full terms, exclusions, or cancellation provisions at the time of signing. The dealership has not offered any reasonable resolution, including a no-cost repair, substitute vehicle, or unwind of the transaction. The vehicle remains non-operable at the dealership. I have filed a complaint with the Texas DMV dealer complaint and will be filing a complaint with BBB, Attorney General's office, CFPB, Texas Department of Insurance, and also contacting City Council and our State Rep. This was not my fault; this was pre-existing, and they cannot prove otherwise. I asked Pat Lobb to contact me, and all my requests have been met with uncaring and disrespectful staff. My car remains at the dealership inoperable. More

Report | Print

John and his team couldn’t get a simple oil change service done right. Waited 3+ hrs because they mixed up paperwork. When I complained to John, he was next to useless with cero customer service skill service done right. Waited 3+ hrs because they mixed up paperwork. When I complained to John, he was next to useless with cero customer service skills and extremely rude. No John you shouldn’t be a Service Manager, no wonder your department runs like a circus More

Report | Print

I had an issue that better communication would have prevented. After speaking with John Nevarez, I remain a loyal customer prevented. After speaking with John Nevarez, I remain a loyal customer More

Report | Print

Once again Pat’s staff go above and beyond! From management Arik, and service advisor Bailey they always have my confidence intact! I know they are going to look after my car and my budget! Joe From management Arik, and service advisor Bailey they always have my confidence intact! I know they are going to look after my car and my budget! Joel and John are two other members who always strive for excellence! Well done team! More

Report | Print

Excellent people doing an excellent job! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! More

Report | Print

Toyota service is the best, fast, courtesy and good service is very recommended. I like Toyota service. service is very recommended. I like Toyota service. More

Report | Print

Incompetent manager. Has several cars leftover from the day before and does not have staff inform customers that reservation does not guarantee same day service. Offers a Has several cars leftover from the day before and does not have staff inform customers that reservation does not guarantee same day service. Offers a bunch of CYA fluff as to why my vehicle hasn’t even been looked at 4 hours after I dropped it off. Will try Toyota of Richardson & hope for better service More

Report | Print

Tammy does an amazing job in the service department. Always attentive to the needs of the vehicle Always attentive to the needs of the vehicle More

Report | Print

Service advisor Agrin did an excellent job when I brought my vehicle in. I look forward to working with him again in the future! my vehicle in. I look forward to working with him again in the future! More

Report | Print

Went beyond to diagnose the problem with my car. I'd give them a 10 if they'd put the seat back the way they found it. give them a 10 if they'd put the seat back the way they found it. More

Report | Print