John Moen
John Moen at Frisco Chrysler Dodge Jeep Ram

John Moen

Service

Frisco Chrysler Dodge Jeep Ram

9640 Texas 121
Frisco, TX 75035

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4.7
47 Reviews
4.7

47 Reviews

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47 Reviews of John Moen

June 06, 2025

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Employee Rating

Thank you Hunter for the best service every time we bring in our 3 cars from the 2 Dodges and our BMW. Thank you so much Hunter and Frisco Dodge. More

by Syk rides
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 30, 2025

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Excellent service from Derrick Johnson and John Moen ! Lots of fluid flushs performed in a timely manner. More

by JohnC
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Recommend Dealer
Yes

Other Employees Tagged: Derrick Johnson

May 29, 2025

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They refused to provide rental car even when I had Jeep wave program. Service is focused on maximum upsell. They have previously started work without authorization. Had to go back and forth 3 to 4 times fo More

by JeepWave
Recommend Dealer
No
Jun 02, 2025

Frisco Chrysler Dodge Jeep Ram responded

Hello, Your feedback is important to us here, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the level of customer care that you encountered, the availability of a loaner vehicle, and the multiple visits for a recall repair. Please email me with your preferred contact information. Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com

May 29, 2025

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The vehicle selection was good, sales was helpful and kind, finance portion was much too long More

by rrclwb
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Recommend Dealer
Yes

Other Employees Tagged: Dirk Sauerwein, Tekeisha Bledsoe, Collin Chapman, Jonathan Castillo , There was a woman in parts not listed here that was very helpful in getting my EV charger for my vehicle

Jun 02, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback. We're glad to hear you were pleased with our selection and service, and we'll work on enhancing the finance process. If you'd like to discuss this further, you're welcome to reach out directly.

May 28, 2025

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John mown was my service advisor. He did a great job diagnosing my trucks electrical problem and the service fee was reasonable More

by Bill
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Recommend Dealer
Yes
Jun 02, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thanks for recognizing our team. We're glad you had a positive experience with your service and the electrical issue on your truck was resolved to your satisfaction.

May 23, 2025

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It went well. Still waiting to hear back about parts ordered. This is enough words More

by philip.bean
Recommend Dealer
Yes

Other Employees Tagged: John Moen

Jun 02, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the feedback. Reach out to us if you have any questions about your parts order status—we're here to help.

Jun 02, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for the feedback. Reach out to us if you have any questions about your parts order status—we're here to help.

May 22, 2025

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Employee Rating

The work to my car was done very well, my only complaint was that it took longer than initially anticipated which is not a problem but nobody reached out to tell me it would be the next day. It’s a smal More

by Alexyoung2289
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lyon Alizna

Jun 02, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We appreciate it and will strive to improve communication in the future. If there's anything more you'd like to discuss, please feel free to reach out.

May 16, 2025

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Found a problem and wanted an obscene amount just to diagnose. Even then they were not sure if could be fixed. Dealership is far to expensive without enough knowledge to be competent. More

by JOSHUA.M.EHLE
Service Price Transparency
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Recommend Dealer
No
May 17, 2025

Frisco Chrysler Dodge Jeep Ram responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your experience with our Service Team about the cost associated with the diagnostics of your vehicle. Can you please send your contact information to me? I look forward to hearing from you. Robert Stickles Service Manager robertstickles@greenwayauto.com

May 16, 2025

Dealership Rating
Employee Rating

Average service , long service/ maintenance time / friendly staff …clean facility .. timely service and maintenance update messages More

by guptareshu
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Recommend Dealer
Yes
May 17, 2025

Frisco Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We appreciate your patience and are glad you found our staff friendly and facility clean.

May 15, 2025

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Employee Rating

This is hands down the best service department I have ever dealt with. They always take great care of me and my vehicle. More

by roscian.beedle
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2025

Frisco Chrysler Dodge Jeep Ram responded

We're glad to hear about your experience with our service department. At Frisco Chrysler Dodge Jeep Ram, we aim to always take great care of you and your vehicle. Thank you for sharing your thoughts with us!

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