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John Mazza
John Mazza at Don's Ford
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John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.9
53 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.9

53 Reviews

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53 Reviews of John Mazza

November 01, 2024

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Employee Rating

John kept me informed all the way and made it easy ! good good good good More

by JOHNSTONSAUTOBODY
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Chris Vella

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Nov 04, 2024

Don's Ford responded

We’d like to express our gratitude for your kind review. Thanks, John! We look forward to serving you again at Don's Ford!

October 31, 2024

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Employee Rating

John did a good job. Kept me informed and updated. Thanks. Good good goood good More

by SUPTDEB
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2024

Don's Ford responded

We appreciate your positive review. John and the Don's Ford team are here for you if you need anything further down the road. Drive safe!

October 29, 2024

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I like these guys, never had problem doing business with them. They keep you informed about everything while the car is in service. More

by DINOZV
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Oct 29, 2024

Don's Ford responded

Thank you for sharing your positive experience with us at Don's Ford! We're glad to hear that our team keeps you well-informed during service visits. We appreciate your support and look forward to serving you again in the future!

October 22, 2024

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Walked in with no appointment on Saturday morning - screw imbedded in tire. Could not be repaired. Put spare tire on car and ordered new tire. Work completed early Monday morning. Very courteous and fantasti More

by RICHTUC17
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Oct 22, 2024

Don's Ford responded

It pleases us to know we could get you back on the road again and that you're satisfied with your experience. We'd love for you to visit us again and treat you to another five-star experience. Until next time, safe travels!

October 21, 2024

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Service was great. Got me right in for an inspection and everything was handled so professionally More

by DIANNENASSAR
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Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 21, 2024

Don's Ford responded

We're pleased to hear that and look forward to serving you again at Don's Ford!

October 16, 2024

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The Appointment was quick and easy to set up and I was able to leave the vehicle at the door the night before and they finished with the appointment early. They also did an extra request when I asked, th More

by HPBOUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella , Mathew Hearn

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Oct 17, 2024

Don's Ford responded

It's wonderful to hear that our service department was able to help you during your visit. Thank you for sharing your positive experience with us! The Don's Ford team is here for you if you need any further assistance.

October 16, 2024

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Employee Rating

Service writers are very kind and considerate. I feel as the wait time for quick lube could be a little quicker More

by KENMUZMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Oct 17, 2024

Don's Ford responded

Thank you for your feedback, Ken! We're glad to hear our service writers made a positive impression. We'll definitely take note of your suggestion regarding the wait time and work on improving it. If you need anything in the future, feel free to reach out or visit us at Don's Ford!

October 16, 2024

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The service was excellent. They picked up my car at work and delivered it back as promised. They returned it in the time frame promised despite doing some unanticipated mainten More

by PFPBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Oct 17, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided excellent service and met your expectations with the pickup and delivery of your car. Thank you for trusting us with its maintenance, we look forward to serving you again!

October 16, 2024

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2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads More

by BUTCH7265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Chris Vella

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Oct 17, 2024

Don's Ford responded

Hello, I understand your frustration regarding the warranty coverage for rotors and brake pads. We strive to provide comprehensive support, so it's disappointing to hear about this experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 10, 2024

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The Car was done to my satisfaction. Making the appointment was easy and hassle free. More

by BDACONTO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Don's Ford responded

Music to our ears! If you need anything else at all, feel free to reach out to us at Don's Ford. We're here to help!

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