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John Mazza
John Mazza at Don's Ford

John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.7
107 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.7

107 Reviews

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107 Reviews of John Mazza

July 07, 2025

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Employee Rating

They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. More

by JRWATKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Jul 08, 2025

Don's Ford responded

We appreciate you sharing your positive experience with us! Thank you for choosing Don's Ford and please let us know if we can be of service to you again!

June 28, 2025

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Employee Rating

Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff. More

by TGPERRY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2025

Don's Ford responded

Your time is important to us, and we are so pleased to hear that your wait was not long during your recent visit to Don's Ford! Thank you for choosing our team and come again soon!

June 28, 2025

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Employee Rating

Associates are very helpful, professional, courteous…. Never a problem at Don’s Ford! I would recommend to friends and family. More

by KFERNANDEZ831
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2025

Don's Ford responded

We are happy to hear that our team at Don's Ford provided you with such a positive experience. Thank you for recommending us to your friends and family!

June 25, 2025

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Employee Rating

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

by JNIGL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Jun 25, 2025

Don's Ford responded

Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!

June 18, 2025

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Employee Rating

Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. More

by ksloma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Jun 18, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!

June 09, 2025

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Employee Rating

Great service team. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Marino, Billy Melendez, Chris Vella , David Swald

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Jun 10, 2025

Don's Ford responded

We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!

June 02, 2025

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They team is great, they always treat my vehicles and I well and deliver when expected! More

by MWILLI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

Don's Ford responded

We are pleased to see that our team at Don's Ford is consistently meeting expectations! Thank you for your feedback and travel safe until next time!

May 23, 2025

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Employee Rating

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, Chris Vella , Mike Hughes

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May 23, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

May 23, 2025

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Employee Rating

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice More

by FTREVISANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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May 23, 2025

Don's Ford responded

We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!

May 10, 2025

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Employee Rating

Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to. More

by bmans25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave?, 5

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May 13, 2025

Don's Ford responded

Thank you for the great feedback! We're happy to hear that our team at Don's Ford ensured your vehicle is road-ready and met your expectations. Safe travels ahead!

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