Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
John Mazza
John Mazza at Don's Ford
Refer Me

John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

Contact Me
4.7
88 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.7

88 Reviews

Write a Review

88 Reviews of John Mazza

February 19, 2025

Dealership Rating
Employee Rating

They handled my service on time and efficiently. The work was done properly without any problems. More

by JFC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Billy Melendez

Report | Print
Feb 20, 2025

Don's Ford responded

Thank you for stopping by! It was a pleasure assisting you. Until next time, safe travels!

February 02, 2025

Dealership Rating
Employee Rating

Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More

by BRIANDCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Report | Print
Feb 03, 2025

Don's Ford responded

We appreciate your positive review. It means a lot coming from a expert mechanic! If you need anything down the road, the Don's Ford team will be happy to assist you!

February 01, 2025

Dealership Rating
Employee Rating

No Communication no one called me on how my truck was coming along I called they said they would call me back and never did I would not recommend them More

by HARTNESS_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 03, 2025

Don's Ford responded

Hello, I'm sorry to hear about the lack of communication regarding your truck. We strive for timely updates and it's clear we fell short here. Please reach out to me directly so we can address this issue and improve our service moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

January 28, 2025

Dealership Rating
Employee Rating

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Billy Melendez, Chris Vella, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN

Report | Print
Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 24, 2025

Dealership Rating
Employee Rating

service was good this time very satisfied things done on time david kept us informed thank you More

by NAPIER116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: david s swald in service dept

Report | Print
Jan 24, 2025

Don's Ford responded

We appreciate you taking the time to leave us a review and share kind words about David. We're proud to have him on our team and glad he took great care of you. If you need anything in the future, don't hesitate to give David and the Don's Ford team a shout.

January 20, 2025

Dealership Rating
Employee Rating

everyone did their job communication was good facility is modern and clean. would recommend to others More

by GARYPULEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Report | Print
Jan 20, 2025

Don's Ford responded

Thank you for the positive feedback! We're glad to hear that our team at Don's Ford provided good communication and a pleasant environment. We appreciate your recommendation, and look forward to welcoming you back!

January 16, 2025

Dealership Rating
Employee Rating

Every one was helpful and everything was fixed in a timely manner. All work was explained well. More

by MMMOISIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Report | Print
Jan 16, 2025

Don's Ford responded

Thank you for your positive feedback. We welcome you back to Don's Ford anytime you have questions or need assistance. Until next time, we wish you safe travels!

January 16, 2025

Dealership Rating
Employee Rating

Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. More

by ASE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Marino, Andrew Street, Billy Melendez, Bill Taylor, Allen Hutchings

Report | Print
Jan 17, 2025

Don's Ford responded

We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.

January 02, 2025

Dealership Rating
Employee Rating

For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone . More

by BERNIE A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez

Report | Print
Jan 02, 2025

Don's Ford responded

Bernie, Thank you for your loyalty and recommendation! We're honored to have been your choice at Don's Ford for over 20 years. Looking forward to many more years of serving you!

January 01, 2025

Dealership Rating
Employee Rating

The Service Desk is knowledgeable and friendly . That makes for a better service experience overall. More

by abertrand0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 02, 2025

Don's Ford responded

Thank you for the great feedback! We're glad to hear our team at Don's Ford made your experience a positive one. We appreciate your support and look forward to serving you again!

1
2
...
9

Dealership Inventory (393 Vehicles)

new 2025 Ford Escape car, priced at $33,508
2025 Ford Escape
new
STAR WHITE METALLIC TRI-COAT exterior
Automatic
All-wheel Drive
$33,508
View Details
new 2024 Ford F-150 car, priced at $57,853
2024 Ford F-150
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive
$57,853
View Details
new 2024 Ford Bronco Sport car, priced at $33,183
2024 Ford Bronco Sport
new
OXFORD WHITE exterior
Automatic
Four-wheel Drive
$33,183
View Details
new 2025 Ford Escape car, priced at $33,924
2025 Ford Escape
new
CARBONIZED GRAY METALLIC exterior
Automatic
All-wheel Drive
$33,924
View Details
new 2025 Ford Escape car, priced at $34,074
2025 Ford Escape
new
CARBONIZED GRAY METALLIC exterior
Automatic
All-wheel Drive
$34,074
View Details
used 2022 Ford Escape car, priced at $19,931
2022 Ford Escape
used
STONE BLUE METALLIC exterior
Automatic
All-wheel Drive
$19,931
View Details
View All Inventory