John Mazza
John Mazza at Don's Ford
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John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.7
78 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.7

78 Reviews

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78 Reviews of John Mazza

December 22, 2024

Dealership Rating
Employee Rating

Pick-up and delivery services provided by Service Center 100% Satisfaction from start to finish of transaction. More

by ishjn
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella , Pick-up and delivery techs.

December 21, 2024

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Friendly, efficient and customer centered. The team goes above and beyond to take care of customers who are in a pinch. More

by R.M.CAMPBELL080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella , Matthew Hearn

December 20, 2024

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Employee Rating

Dealership was good. But waiting two and half weeks for warranty repairs is a lot. We had already had issues with this part and had to leave my vehicle in Tennessee for t More

by TAMMYWEISEDMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Dec 20, 2024

Don's Ford responded

Hi Tammy, We understand how frustrating it can be to deal with repair delays and the inconvenience of being without your vehicle. Thank you for sharing your experience with us. The Don's Ford team will strive to improve our service in this area. If there's anything further we can do, please let us know! We'd love the opportunity to earn five stars next time!

December 18, 2024

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It took 7 days to get my car returned and I never received one call on the status. I called a couple of times and received minimal information. I have cancer which has spread to the bones affecting b More

by ACEOFROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2024

Don's Ford responded

Hello, I'm truly sorry to hear about your experience and the lack of communication regarding your car's status. I understand how important it is for you to have reliable transportation, especially given your circumstances. Please reach out so we can address this situation promptly and ensure you're taken care of moving forward. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 14, 2024

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Very poor communication about service on my vehicle. Sometimes I couldn't get through and had to leave messages. When I wouldn't receive a response, I would have to drive to the dealership only to hear More

by JIMMORGAN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Vella

Dec 17, 2024

Don's Ford responded

Jim, I apologize for the lack of communication and inconvenience you experienced. This is not the level of service we strive to provide, and I'd like to address this issue personally. Please reach out when convenient so we can make things right. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 12, 2024

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Great service. On time with my car. Helpful staff and clean waiting area. Matt was very helpful More

by NOAHJMANN19
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Dec 13, 2024

Don's Ford responded

Thank you, Noah, and we sure hope you'll stop by for another visit soon. Matt and the Don's Ford will be glad to serve you again!

December 11, 2024

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Employee Rating

John Mazza went above and beyond to help resolve an issue with Ford Motor Co.regardingmy vehicle. I am very thankful for his help and for thecost that he saved me. It was an early Christmas present! More

by PEACEFULMEADOWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Dec 11, 2024

Don's Ford responded

We're happy to hear that John provided exceptional assistance and helped resolve your issue. It's wonderful knowing he could save you some costs, making it feel like an early Christmas present! Thank you for sharing this positive experience with us. We look forward to welcoming you back to Don's Ford!

December 10, 2024

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Employee Rating

Very poor service I bought my car not even a year ago through Dons ford and already have things wrong with it failed inspection through you guys therefore I will never buy a car through Don's Ford again. More

by MELISSAMILES1985
Recommend Dealer
No

Other Employees Tagged: Don't know names

Dec 10, 2024

Don's Ford responded

Hi Melissa, I'm sorry to hear about your experience with the car and inspection. We strive for quality service and it's concerning that we've fallen short here. Please reach out to me directly so we can discuss this further and work towards a resolution. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

December 04, 2024

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Employee Rating

The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More

by MARKJSCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Billy Melendez

Dec 04, 2024

Don's Ford responded

Mark, Thank you for recognizing the dedication of our team at Don's Ford! We're happy to hear that our commitment to excellent customer service made a positive impression on you. We are looking forward to serving you again in the future!

December 01, 2024

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Employee Rating

Was professional and friendly, answered all my questions and was very helpful. I will be making another appointment. Thanks More

by KAYLEEROSE181995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

Dec 02, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

Dec 02, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided you with professional and friendly service. Thank you for your kind words, and we look forward to assisting you again soon!

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