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John Mazza
John Mazza at Don's Ford
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John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.9
63 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.9

63 Reviews

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63 Reviews of John Mazza

November 17, 2024

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Employee Rating

Helpfull and knowledgeable with answering questions. They keep you informed and do there best to get you out in a timely fashion. More

by DEZELDOG2016
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Nov 18, 2024

Don's Ford responded

We're delighted to hear that our team at Don's Ford was helpful and knowledgeable during your visit. It's great to know they kept you informed and ensured a timely experience. Thank you for sharing!

November 15, 2024

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Employee Rating

Excellent experience from start to finish. Highly recommend. Service dept outstanding as well. Will recommend to friends and family More

by great vehicle
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Nov 18, 2024

Don's Ford responded

Thank you for the fantastic feedback! We're happy to hear that your experience with Don's Ford was excellent from start to finish. We appreciate your recommendations and look forward to serving you, your friends, and family in the future!

November 15, 2024

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Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours More

by SRWHITE0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Marino

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Nov 18, 2024

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our team provided friendly and efficient service, even when short-staffed. We appreciate your patience and look forward to serving you again in the future!

November 10, 2024

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I really enjoy employing the valet program picking up my vehicle and returning it after the service is completed, More

by FASNYDAVID
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Street , Salesman Matt potasiewicz

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Nov 11, 2024

Don's Ford responded

Thanks so much for your feedback! We're super glad to hear that you enjoyed the valet program at Don's Ford! It's great knowing our service made things convenient for you. We appreciate you choosing Don's Ford and looking forward to serving you again soon!

November 09, 2024

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Employee Rating

friendly staff and efficient operation. pleasant waiting area,punctual service and clear explanation of the result of the state inspection More

by MCNIFOGARTY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Don's Ford responded

Thanks for sharing! We're delighted to hear that you had a positive experience with our friendly staff and efficient service at Don's Ford. It's great to know the waiting area was pleasant, and everything was clearly explained during your visit. If you need anything else at all, feel free to reach out!

November 09, 2024

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The service was much better than the previous one thank you for informing me that you will pick up the truck and return it I will take advantage of that with the company truck this week. More

by johndobrovolc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Nov 11, 2024

Don's Ford responded

We appreciate you taking the time to share valuable feedback. we're glad to hear that our service has improved and that you're planning to use the pickup and return option with Don's Ford. We appreciate your feedback and look forward to providing you a five-star experience next time!

November 08, 2024

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Employee Rating

John was great to work with. Got me right in. I would recommend John to anyone . Thanks again More

by ANGELWELLS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella, Bill Taylor, John Carhart

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Nov 08, 2024

Don's Ford responded

That's wonderful to hear. We hope you'll visit us again soon Don's Ford for more great experiences!

November 08, 2024

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In addition to the convenience of pick-up & delivery, services, costs & times communication are punctual. All are exceptional! More

by TOESAGE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella , Matt Hearn

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Nov 11, 2024

Don's Ford responded

Thank you for highlighting the convenience and exceptional service at Don's Ford! We're glad to know that our pick-up and delivery services met your expectations. We appreciate your feedback and look forward to serving you again soon.

November 07, 2024

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Great facility great people great work. Never had any problems with their repairs good job. More

by CK321USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Don's Ford responded

Thank you for the fantastic feedback! We're pleased to hear that you’ve had such a great experience with our team and our facility. It’s wonderful to know you can count on us for quality work and hassle-free repairs. Thanks again for trusting Don's Ford with your vehicle and see you next time! 🚗😊

November 07, 2024

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Employee Rating

My only concern on each and every visit. I always have to put air in the tires because techs don’t do it. More

by JBDYNASTY180
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Nov 07, 2024

Don's Ford responded

Thank you for bringing this to our attention. We apologize for the inconvenience and will address it with our team at Don's Ford to ensure your next visit is seamless. Your feedback helps us improve! Thank you again for your feedback. We hope to serve you again soon!

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