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John Mazza
John Mazza at Don's Ford
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John Mazza

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.8
93 Reviews

John has worked in Don's Ford Service for 13 years and is currently one of our Service Advisors. In total, he has spent 24 years working in the car industry. At home, John has four children and enjoys spending time with them, as well as, cooking, boating, and camping. He is a graduate of Proctor High School.

4.8

93 Reviews

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93 Reviews of John Mazza

March 22, 2025

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Employee Rating

Always polite and friendly knows what he’s doing very helpful and very professional and efficient More

by AMMEDIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Don's Ford responded

Thank you for the positive review! We appreciate your support and hope to serve you again down the road.

Mar 25, 2025

Don's Ford responded

Thank you for the positive review! We appreciate your support and hope to serve you again down the road.

Mar 24, 2025

AMMEDIA3 responded

What’s there to say, professionals every one there, It’s the only dealer I go to, Very happy with the service I get.When buying a new car or truck I never feel pressured they help me through the deal thanks Dons ford

March 18, 2025

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Matt always provides great customer service and got my car in and out Fast, love dons ford More

by ORRFAMILY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella, Allen Hutchings

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Apr 01, 2025

Don's Ford responded

Thank you for the review! We appreciate your support. Come see us again soon!

March 08, 2025

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Employee Rating

I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after More

by JILLWAGNER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Mar 10, 2025

Don's Ford responded

Jill, it's wonderful to hear that you appreciate the friendly and dependable service at Don's Ford. We're glad our team can make your experience convenient with vehicle pick-up and return! Thank you for choosing us!

March 05, 2025

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Employee Rating

Everyone so friendly and helpful. John Mazda is a real professional and goes out of his way to help you. They used my points and saved me money. I wasn’t purchasing this time as had m More

by TAMB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci

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Mar 05, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John Mazda and Scott Risucci provided exceptional service during your visit. We look forward to assisting you with future purchases!

February 23, 2025

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Employee Rating

Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice More

by timika.sims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Billy Melendez, Chris Vella, Jo Marie Ferrucci, Allen Hutchings

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Feb 24, 2025

Don's Ford responded

Thank you for choosing Don's Ford! Come see us again soon!

February 19, 2025

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Employee Rating

They handled my service on time and efficiently. The work was done properly without any problems. More

by JFC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Billy Melendez

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Feb 20, 2025

Don's Ford responded

Thank you for stopping by! It was a pleasure assisting you. Until next time, safe travels!

February 02, 2025

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Employee Rating

Very Happy great job. . I’ve bin a mechanic for over 30 years. And don’t like anyone. 😃👍 More

by BRIANDCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vella

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Feb 03, 2025

Don's Ford responded

We appreciate your positive review. It means a lot coming from a expert mechanic! If you need anything down the road, the Don's Ford team will be happy to assist you!

February 01, 2025

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Employee Rating

No Communication no one called me on how my truck was coming along I called they said they would call me back and never did I would not recommend them More

by HARTNESS_60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 03, 2025

Don's Ford responded

Hello, I'm sorry to hear about the lack of communication regarding your truck. We strive for timely updates and it's clear we fell short here. Please reach out to me directly so we can address this issue and improve our service moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

January 28, 2025

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Employee Rating

All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Billy Melendez, Chris Vella, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN

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Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 24, 2025

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Employee Rating

service was good this time very satisfied things done on time david kept us informed thank you More

by NAPIER116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: david s swald in service dept

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Jan 24, 2025

Don's Ford responded

We appreciate you taking the time to leave us a review and share kind words about David. We're proud to have him on our team and glad he took great care of you. If you need anything in the future, don't hesitate to give David and the Don's Ford team a shout.

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