Dealership Experience
17 yrs, 6 mos
Industry Experience
25 yrs, 1 mo
38 Reviews
Write a Review38 Reviews of John Marino
September 10, 2024
Racist and Unprofessional Experience at Honda Bay Ridge – Avoid at All Costs My sister and I had an absolutely terrible experience at Honda Bay Ridge when we attempted to lease a car. After selecting a ca Avoid at All Costs My sister and I had an absolutely terrible experience at Honda Bay Ridge when we attempted to lease a car. After selecting a car and agreeing on a monthly payment, we put down a deposit. The next day, my sister returned to pay the remaining amount and pick up the car. She signed all the documents, but quickly realized that the amount had changed from what we originally agreed upon. When she questioned this, the finance manager seemed clueless and didn’t even know about a discount that had been offered to us. Despite this, the numbers still didn’t add up. My sister tried to negotiate, and when she called me for advice, I told her not to agree to the new terms until I arrived. Unfortunately, while I was on my way, my sister reluctantly agreed to pay the higher amount, even though it was above the original deal. When I got there, I expressed my dissatisfaction to the manager, stating that their service was unacceptable and that I would not hesitate to leave a bad review. Instead of addressing our concerns, another manager came over and abruptly told us that they were no longer willing to sell us the car, saying, “We don’t like to do business with you.” This was shocking, especially since my sister already had the keys in her hand and had cleared the insurance. We demanded either the car or a legal explanation for why they couldn’t complete the sale. Instead of providing any explanation, they began threatening us and said they would call the police. We were forced to wait until 10 PM, and when the police arrived, they made us leave, leaving us with no car, no refund, and no explanation. To make matters worse, the staff harassed us and made derogatory comments about my Muslim sister’s attire, which was both offensive and discriminatory. This kind of racist and unprofessional behavior is completely unacceptable, and I am now pursuing legal action against them. These managers need to be held accountable for their actions. I strongly urge anyone considering Honda Bay Ridge to avoid this dealership at all costs. Their behavior was not only unprofessional but blatantly racist. Save yourself the headache and take your business elsewhere. More
Other Employees Tagged: Stephen Renna
February 13, 2024
Do not go to honda bay ringe especially do not see Betty Lala, only if you want to risk your life. Lala, only if you want to risk your life. More
Other Employees Tagged: Anthony Galante, Betty Lala, Ariana Toshek , Joseph Calixtus
September 17, 2020
I can not stress enough how horrible my experience has been from the start with this dealership. They are swindlers and thieves! They have taken advantage of my dire situation from the get go, placed me been from the start with this dealership. They are swindlers and thieves! They have taken advantage of my dire situation from the get go, placed me in a lemon of a floor model and have taken no responsibility for the poor manufacturing of the model I have been leasing. The latest fiasco with this car is the electrical box shorted due to poor manufacturing of the car where water has leaked in...they are taking no fault and leaving with my deductible (thankfully I have excellent insurance). After pretty much admitting this is a factory defect that can occur but then excluding themselves from the situation is without question poor customer service and policy! I have always liked my Hondas but this last experience, especially with this dealership (Bay Ridge Honda - DO NOT GO TO THEM), has turned me away from this make for good!!!! I know what my next car is NOT going to be! My family are all well aware as well are my friends. Social media is next! More
Other Employees Tagged: Mohammed Ahmed, Isaiah De Jesus, Gaetano
October 05, 2018
A++++++ I've been leasing an odyssey here since 2004. John M & Elizabeth P as always came thru w/ A+ service & pricing. Definitely will be back. I've been leasing an odyssey here since 2004. John M & Elizabeth P as always came thru w/ A+ service & pricing. Definitely will be back. More
Other Employees Tagged: Elizabeth Polanco
May 29, 2017
ReLeasing Car experience Very Prifessional- efficient - fair. Communication excellent- very considerate of your time. Customer service was pleasant. The owner is very personab Very Prifessional- efficient - fair. Communication excellent- very considerate of your time. Customer service was pleasant. The owner is very personable and full if great persinal imformation on all the vehicles. More
Other Employees Tagged: Sean Park
December 17, 2016
Very courteous Elizabeth and John made this process very simple and stress free. I call them up tell them what I want and just come in to pick up a new car. This is Elizabeth and John made this process very simple and stress free. I call them up tell them what I want and just come in to pick up a new car. This is my 4th vehicle that we have leased from bay ridge Honda and more vehicles to come. More
Other Employees Tagged: Elizabeth Polanco
November 22, 2016
3 Year Lease My fiancé and I worked with Jaime and John to find a 3 year lease on a 2016 Honda Civic. They were both extremely helpful and tailored our lease agree My fiancé and I worked with Jaime and John to find a 3 year lease on a 2016 Honda Civic. They were both extremely helpful and tailored our lease agreement to our needs. I'd highly recommend coming to bay ridge Honda. More
Other Employees Tagged: Jaime Fernandez
November 13, 2016
Great Staff, Great Deal, Great Experience!! My salesperson Kevin Gelb and the whole team at Bay Ridge Honda were extremely professional and accommodating during my experience leasing my new Hond My salesperson Kevin Gelb and the whole team at Bay Ridge Honda were extremely professional and accommodating during my experience leasing my new Honda Civic! They really take care of everything for you and make you feel so at ease during the whole process. I had a lease up this coming February but I wanted a new car sooner being that I was going to go over my mileage. Bay Ridge Honda accepted my old car and even paid the remaining monthly payments for me to my old dealer. I got a great monthly lease price with a low down payment, which only helped make this a no-brainer. I will definitely bring my business back here again. Highly recommend. More

Other Employees Tagged: Kevin Gelb, Harry Potamianos
October 27, 2016
my experience was a pleasure, warm and friendly service Everyone that helped me was very professional. I never felt any pressure to purchase a vehicle. The staff was very helpful fulfilling my families need Everyone that helped me was very professional. I never felt any pressure to purchase a vehicle. The staff was very helpful fulfilling my families needs. I was always greeted with a friendly smile. More
Other Employees Tagged: Elizabeth Polanco , Sean Park
October 11, 2016
Amazing service. The entire staff professional and helpful This was the best car buying experience ever. The entire staff was amazing. I have bought in 4 Honda dealerships Bay ridge is the best seriously. This was the best car buying experience ever. The entire staff was amazing. I have bought in 4 Honda dealerships Bay ridge is the best seriously. More
Other Employees Tagged: Elizabeth Polanco , Kevin Gelb, Fred