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John Krueger
John Krueger at Lake Ford
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John Krueger

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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3.2
8 Reviews
3.2

8 Reviews

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8 Reviews of John Krueger

December 27, 2024

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Employee Rating

He is a liar and a scammer he also damaged my car and refused to give me the president's contact information More

by Alex
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Strickling, Jessie Schumacher, Dan Baumann, Jim Bramel, Micah Edwards, Lucas Sorensen, Luis Hernandez, Anthony Proano

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March 13, 2024

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I can honestly say that I've never had a bad experience getting service done at a Ford dealership up until now. This must be the dealership that Ford sends their trainees to. I guarantee you will leave wit More

by gnarboi
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Micah Edwards , Thomas Francour, Craig Prochaska, David Proctor, Brian Teitelbaum

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July 26, 2023

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Employee Rating

Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. More

by toyalove3
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessie Schumacher, Jim Bramel, Micah Edwards , Craig Prochaska, Brian Teitelbaum

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Aug 01, 2023

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

July 12, 2023

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Employee Rating

I think they have been very good, however lately I have felt rushed and that I’m only going to get the bare minimum of service. I believe each time that this could improve though. There are several great More

by chall3n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gena Sanchez, Micah Edwards, Allyson Gritzuk

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Aug 10, 2023

Lake Ford responded

Thank you for sharing your feedback with us. We truly appreciate your positive sentiments about our team's overall performance. We apologize if you've recently experienced any sense of being rushed or receiving minimal service. Please know that your satisfaction is important to us, and we are committed to addressing this concern to ensure your experience consistently meets your expectations. We value your loyalty and will work diligently to improve your experience moving forward. We're grateful for your support and look forward to exceeding your expectations in the future. If there are specific instances or suggestions you'd like to share to help us improve, please feel free to do so.

June 07, 2023

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Great service at a great price that can’t be beat. Thank you for your help. More

by Prince67890
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

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June 07, 2023

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The greatest! !! Professional, easy to work with, they are knowledgeable and efficient. They are my company of choice when it comes to auto service and buying! More

by alyssa.ian8
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel, Micah Edwards , Craig Prochaska, Brian Teitelbaum

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May 11, 2023

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Took care of my recall without a problem. They were friendly and helpful at time of service More

by Judyliebl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel, Micah Edwards , Craig Prochaska, Brian Teitelbaum

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April 27, 2023

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The service was amazing. Got it done in less than an hour even washed my car. More

by Samuel.burns3
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Recommend Dealer
Yes
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