John Inocencio
John Inocencio at Superstition Springs Lexus

John Inocencio | Page 2

Sales Professional

Superstition Springs Lexus

6206 East Test Drive
Mesa, AZ 85206

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4.9
23 Reviews
4.9

23 Reviews

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23 Reviews of John Inocencio

November 07, 2024

Dealership Rating
Employee Rating

Dealership was great to work with during our purchase. Sales people were not pushy. They stayed open after normal closing for our purchase, and worked to make sure we were happy with our new car. Even tho More

by CharlesA
Recommend Dealer
Yes
Nov 11, 2024

Superstition Springs Lexus responded

Thanks for your fantastic feedback, Charles! We're thrilled to hear you had a great experience with our team, especially John. Our goal is to make car buying enjoyable and stress-free. Enjoy your new ride, and we hope to see you again!

November 01, 2024

Dealership Rating
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The customer service personnel very personable and attentive . They were quick to get the car More

by bfjohnson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Superstition Springs Lexus responded

Thanks! We're thrilled to hear that you had a great experience with our customer service team. Being attentive and quick is what we aim for, and your feedback means a lot to us. We appreciate your support!

October 23, 2024

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Employee Rating

John Inocencio was awesome. He was very knowledgeable about the Lexus hybrid and was able to patiently answer all my questions about the systems. Rather than pressure me to bu More

by Andrew
Recommend Dealer
Yes
Oct 24, 2024

Superstition Springs Lexus responded

Andrew, thank you for your fantastic review! We're thrilled to hear about your positive experience with John and our team. It’s great to know that you felt respected and informed during your visit. We look forward to serving you and your family again in the future!

October 12, 2024

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Took a little too long for oil change, 2 hours seems excessive. Good car wash. More

by tami_chmelka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Superstition Springs Lexus responded

Thanks for your feedback, Tami! We're glad you enjoyed the car wash. We appreciate your patience during the oil change and are continuously working to improve our service times. Your experience helps us get better!

October 09, 2024

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I did not meet John or Doug but Michael was fantastic! I gave them 5 because there wasn’t a N/A More

by JANMBRADY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Martin, Michael McClure , Ryan in finance

Oct 11, 2024

Superstition Springs Lexus responded

We’re thrilled to hear that Michael made such a positive impression. Your feedback means a lot to us, and we’re glad you had a great experience. We hope to see you again soon!

September 19, 2024

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The salesperson that helped me was awesome the rest was stressful almost stopped the deal More

by DONALD1694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Superstition Springs Lexus responded

Thanks for your feedback, Donald! We're thrilled to hear our salesperson made a positive impact. We’re always looking to improve the overall experience, so your insights are valuable. We appreciate your support and hope to make your next experience smoother!

September 09, 2024

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Employee Rating

Isolated situation made for tough conversation, but the staff makes things happen when needed. Which is why I return! More

by James Pappas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent, Vince and Shane

Sep 13, 2024

Superstition Springs Lexus responded

Thank you for your honest feedback! We understand that tough situations can be challenging, but we’re glad to hear that our staff was able to make things happen for you. Your continued trust and return are greatly appreciated. If you ever need further assistance, we’re here to help!

August 22, 2024

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This is my second time purchasing a vehicle with superstition Springs Lexus, They service my vehicle respect my time and deliver friendly/prompt service. More

by shantell.artley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Okolita, Kaleb McIntyre

August 17, 2024

Dealership Rating
Employee Rating

Great customer service. No pressure and very informative. Buying process was easy and would highly recommend! More

by JOHNSON.RYAN.M
Service Communication
Recommend Dealer
Yes

August 16, 2024

Dealership Rating
Employee Rating

I am primary & sole driver for this car. Yet my 2nd key was programmed for me and I am the guest that cannot make changes to the GPS. My spouse who does not drive the car was given the pri More

by diane.blaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Bates

Aug 16, 2024

Superstition Springs Lexus responded

Good evening Diane, I am so sorry for this inconvenience. I agree that we should always ask our customers who the primary driver is going to be. I will reach out to you personally to assist you further in this matter. Thank you for bring this up to my attention... and thank you again for your business. We greatly appreciate you! Greg Okolita - Sales Director - Superstition Springs Lexus

Aug 16, 2024

Superstition Springs Lexus responded

Good evening Diane, I am so sorry for this inconvenience. I agree that we should always ask our customers who the primary driver is going to be. I will reach out to you personally to assist you further in this matter. Thank you for bring this up to my attention... and thank you again for your business. We greatly appreciate you! Greg Okolita - Sales Director - Superstition Springs Lexus

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