John Hartman

I shouldn't have to be writing this on Christmas Eve, but the incompetence and questionable practices of this dealership compel me to share my experience. I’m knowledgeable about cars, own an advanced OBD2 s the incompetence and questionable practices of this dealership compel me to share my experience. I’m knowledgeable about cars, own an advanced OBD2 scanner, and am an electrical engineer. On 12/09/24, I came in with a crank-no-start issue, believing it was electrical rather than what the code suggested. I showed the service agent the full scan history, which revealed engine, ABS, and transmission fault codes—information not available through a standard OBD2 scan. Despite this, the technician did minimal work and diagnosed the problem as the P0340 code. I trusted the repair and, thinking my car was being fixed, added two additional services (oil flush and injector cleaning) for $1,073.83. I received my car back on 12/10/24, that evening after taking my step-son to a local gym, while we sat in the parking lot and prepared to go home my car failed to start reliably in the cold evening. I returned the next morning, frustrated but understanding. The dealership provided a loaner car on 12/11/24, but the car was not worked on until 12/20/24, when they found two brake lights were out—something I had already observed on 12/11. They claimed the car was fine after replacing the lights and taking a test drive. I picked up the car on 12/23/2024, and the following morning CHRISTMAS EVE morning, as snow came down after I had taken my dogs for a walk at a local park my car failed to start reliably. I find it concerning that after being charged $1,073.83, followed by an additional $38, no real work was done on the car. It’s clear that the technician didn’t take my diagnostic information into account and likely didn’t perform necessary tests, as the car failed to start multiple times within 24 hours of pickup. I’m hoping to hear from a dealership manager for a full refund, as this experience has been both frustrating and ethically questionable as being charged in excess of $1,000 to have the information we provided to be completely disregarded is unbelievably disrespectful . My partner was planning to purchase multiple Subarus in the near future, as she has two teenage boys, but after this experience, we’ll be exploring other options. If the dealership wasn’t willing to address an electrical issue or work on a car over 10 years old, they should have communicated that upfront and provided a referral to a reputable mechanic. I expect to be made whole and will pursue this further. More

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I've been driving for 60 years and can honestly say that John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond th John Hartman is the very best service advisor I have ever had! With John, going the extra mile seems to be his starting point--he went far beyond that when I recently faced a difficult repair. He took the time to really understand the problem, bring in other team members and even speak to Subaru of America on my behalf to make sure the issue was resolved in the best way possible. Kate Bateman in Service, and Rob, the service technician, are 2 other employees who helped make this great outcome. Less important, but noteworthy, the physical plant is clean modern, and comfortable, so if you' re waiting for your service to be complete, it's a nice place to hang out. Highly, highly recommend!!! More

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I love the service team at Glanzmann Subaru. John, Karen, Kate are excellent. John always get me the newest Outback as a loaner in pretty colors. John, Karen, Kate are excellent. John always get me the newest Outback as a loaner in pretty colors. More

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Thank you Phil Han, Warren Leibig, John Hartman for your help in closing the deal. I will buy/rent from "them" again. See you in 3 years. Need I say anymore. help in closing the deal. I will buy/rent from "them" again. See you in 3 years. Need I say anymore. More

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Just wanted to say how much I love my Glanzmann Subaru gang! Sam is the best! I can always count on him to get me in there and provide me with updates while my car is being worked on. True customer servic gang! Sam is the best! I can always count on him to get me in there and provide me with updates while my car is being worked on. True customer service! P.S. Karen, Joe, Katie, John, Kyle and Eric..you guys are the greatest!!! More

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Service is hit and miss with the excuse we are short staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on staffed heard too often. Car is never ready when promised and received no communication from service advisor that my car wasn't going to be ready on time. Maybe Ysaac is new but he needs some training. Service manager could also try and be more pleasant. More

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John is great. I took my car in for service. It was early in the day and I misunderstood about where I was supposed to wait for the loaner vehicle. John came and fo I took my car in for service. It was early in the day and I misunderstood about where I was supposed to wait for the loaner vehicle. John came and found me and was so kind and didn't make me feel bad when I apologized to him. He is really friendly and professional. More

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