John Hart | Page 3

Terrible Service Department. I would give ZERO stars You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I would. By far the worst service department I have ever been to. I have had 3 Infiniti's and have gone to Manhasset, Bayside and Massapequa and never got treated the way I was here. I came in for a flat because I have run flat tires and tire insurance. When I came in I wasn't even acknowledged as the lady at the front desk continued her personal conversation with her colleague speaking about how much she cant stand the employees that work there then I was told to just wait. After about 8 minutes of waiting, A service advisor came out and asked if I was waiting for someone in particular. I advised her I was just told to wait. She asked the lady in the front if she should call someone. The lady behind the front desk said "I don't care Im not anyones babysitter cant you see Im on the phone" After waiting for about 10 minutes an older gentleman came to the front and said he will help me. I gave him my name he started to look me up I told him I had a flat and he then responded to me " well I don't see that you have an appointment' So I told him, I would'nt have an appointment because I just got a flat tire and this was the closest location. He then proceeded to tell me that they do not fix run flat tires so he cant help me. Matter of fact they don't sell cars with run flat tires. I advised him I have insurance through Infiniti and pay for it through my lease do all Infiniti's not sell the same cars with the same options? He said well I cant help you. I asked if Massapequa was close to this location and he said I guess. I then had to drive 26 minutes to Massapequa on a flat. My question is as an Infiniti service department if you are stating you do not fix an issue related to the safety of your client why wouldn't you try to be accommodating to your client in ensuring you do everything in your power to make sure they get to the next service department safely? . Lynbrook should be ashamed of themselves. With the poor reputation you have you would think your location and its employees would want to do better, especially for your brand. More

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Friendly and courteous First visit to this service Dept - first Infiniti - newly leased - unfortunately received a puncture in tire- new to run flat tire - John greeted me w First visit to this service Dept - first Infiniti - newly leased - unfortunately received a puncture in tire- new to run flat tire - John greeted me with a friendly demeanor and assured me my vehicle would be taken care of promptly..... within an hour I was out the door and on my way. The entire service staff was friendly and accommodating - coffee and all all ..... More

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no I am not associated with any one there. My experience with Scott Gallo was very pleasant. He made me feel well at home. He listened to what I wanted and helped me to find exactly what I was My experience with Scott Gallo was very pleasant. He made me feel well at home. He listened to what I wanted and helped me to find exactly what I was looking for. He was very professional and very family oriented. He said William I'm going to get you exactly what you are looking for and Scott sure delivered. thank you Mr. Gallo and to all of the Lynbrook family. More

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Talking in this review about the Service Dept only I have serviced my car at Infiniti of Lynbrook since 2006. I cannot say enough good things about the service writers and Bob the old Manager and Joe I have serviced my car at Infiniti of Lynbrook since 2006. I cannot say enough good things about the service writers and Bob the old Manager and Joe the newer manager. This team really wants you to be pleased with your car and it shows in their communication and follow up. Pricing is fair for a dealership that fixes issues right the first time. I have come to know some of the mechanics over the years and they are a stand up bunch that don't cut corners. John Hart, and Ricco are the writers I use most often and they are excellent all around as well as being nice people. You can take your car here with confidence. More

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From the time I walked in Tiffany , my salesperson, was welcoming, informative, friendly and knowledeable on the whole line up of infinitis. The whole experience of leading a c Tiffany , my salesperson, was welcoming, informative, friendly and knowledeable on the whole line up of infinitis. The whole experience of leading a car was great from start to finish More

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