John Hansen

Took way too long. They gave me and estimate of an hour and took 2.5 hours They gave me and estimate of an hour and took 2.5 hours More

by BECCA.BDAVIES Verified Customer Verified Customer

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I called on Wednesday to ask for an appointment on Thursday. I was told there were appointments for both Wednesday afternoon and Thursday. I told the service person that I wasn't going to need the c Thursday. I was told there were appointments for both Wednesday afternoon and Thursday. I told the service person that I wasn't going to need the car until 3:30pm the following day. I dropped off the car at 3:15pm on Wednesday, she told me that wouldn't be a problem. On Wednesday, I arrived at 3:15pm. I waited the standard 15 minutes for someone to come out. I told the service person that I had an appointment, but I didn't need to pick up the car until 3;30om the next day. The service person would indicate that in the notes. On Thursday at 2:30pm, I called the service department because I had not heard anything. The service person told me that ever since the day started, the service department was slammed. I explained that I had dropped off my car the day before and I had an appointment that was supposed to have my car ready at 3;30pm on Thursday. The service person told me that priority was given to the most complex jobs and the simpler jobs were scheduled later in the day. (You know how to take the reservation, but it doesn't mean crap apparently). He assured me that they would call me as soon as the car was ready, but he didn't know what time it would be ready. I showed up up at 3:30pm hoping that it would be ready, I was told it would take another 45 minutes. I debated whether to wait for the car, but I decided to pick it up the next morning. I'm glad I did, since the car was not ready until 5pm. Having a hard time justifying why I continue to come back to Westboro More

by JSCHULTZ09 Verified Customer Verified Customer

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Excellent service, very fast, 1000 points 🫡👍 I recommend it, if you haven't been, you should go, they are the best in the state. recommend it, if you haven't been, you should go, they are the best in the state. More

by MARCELOUSA20 Verified Customer Verified Customer

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Service department was very efficient. Liked getting an email with car facts. Ana was a very good service writer. Liked getting an email with car facts. Ana was a very good service writer. More

by IMRICHMBA Verified Customer Verified Customer

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This is the best Toyota Dealership! I drive 1 hr to do my service here. I drive 1 hr to do my service here. More

by NC Verified Customer Verified Customer

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Service employees charged me more for wipers even though they were on sale. Waited a long time before a service rep came to speak to me when I pulled in. I was just ignored. Will not be coming back. Id rath they were on sale. Waited a long time before a service rep came to speak to me when I pulled in. I was just ignored. Will not be coming back. Id rather drive to Auburn Toyota which is much further from me then return here. More

by RICHARD.CLAROS Verified Customer Verified Customer

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Courteous and prompt service. Quality of the work done was excellent, I will use this location for all of my service needs. Quality of the work done was excellent, I will use this location for all of my service needs. More

by MHEINZE Verified Customer Verified Customer

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The dealership is great. I’ve bought and serviced 2 trucks there. The service dept is usually one of the best I’ve experienced. Had a bit of trouble with my last service visi I’ve bought and serviced 2 trucks there. The service dept is usually one of the best I’ve experienced. Had a bit of trouble with my last service visit there on 7/24 More

by K.D.ELOWE Verified Customer Verified Customer

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Very racist kind of behavior. It seems no one wants to do a business with non American communities. Pointing fingers so aggressively towards my wife and talking very loud. Clearly It seems no one wants to do a business with non American communities. Pointing fingers so aggressively towards my wife and talking very loud. Clearly mentioned to my wife that they don’t want to do a business with her and behaves very disrespect. Keeps her in waiting even after the car was ready. More

by Visu Verified Customer Verified Customer

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Nothing goes smoothly The process does not flow easily. Always gets me irritated with the communication flow. Things hurried...not clear. Always gets me irritated with the communication flow. Things hurried...not clear. More

by Deborahrs Verified Customer Verified Customer

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