John Gonzalez

Everyone was polite and helpful. Agent that was helping us was on his second day on the job and he did an amazing job! Agent that was helping us was on his second day on the job and he did an amazing job! More

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It was a good experience, everyone was very friendly and helpful. Will definitely be back soon helpful. Will definitely be back soon More

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People are always so nice always make make you feel welcome a lot of attention to detail always answering questions with a smile your car is always done on a timely fashion I enjoy going to this Greenw welcome a lot of attention to detail always answering questions with a smile your car is always done on a timely fashion I enjoy going to this Greenway Kia in West Palm Beach even though I have one closer in Northlake More

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I like the staff especially in the Service Dept. and Emery was very k8nd and helpful. and Emery was very k8nd and helpful. More

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Customer service was great and the weight was not long and the accommodations of hot popcorn was very advertising and good enjoyed my visit like going there I think I make up stuff just to go visit great and the accommodations of hot popcorn was very advertising and good enjoyed my visit like going there I think I make up stuff just to go visit great team More

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Exceptional service, quality ,transparency ,fast and with guarantees .Qualified personnel with a lot of ethics ,comfort in the facilities .Variety of services (snacks waiting room with entertaining movies ,t guarantees .Qualified personnel with a lot of ethics ,comfort in the facilities .Variety of services (snacks waiting room with entertaining movies ,transportation services to your destination and pick up at the end of the maintenance of your vehicle .They always make us feel like family More

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Clean , nice tv , Salvador kind and educate, smiling all time , very happy with your service time , very happy with your service More

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STAY AWAY FROM THIS DEALERSHIP AND PURCHASE ELSEWHERE! !! Where to start? First thing, the staff starting from management to their representatives are completely dishonest, lack transparency and have 0 !! Where to start? First thing, the staff starting from management to their representatives are completely dishonest, lack transparency and have 0 customer service skills. We change cars A Lot, so we are used to the process and negotiations and never had the experience we had with Greenway Kia. A friend had warned us about the dealerships reputation but we decided to give them the benefit of the doubt (Wrong choice). After some negotiations we left the dealership as the numbers were just not on our favor, which it's fine we said thank you and left. We were attended by Hunter. As we left we received a call from one of the Sales Manager John and told us to come back as they were able to match the monthly payment we were looking for and to come back to the dealership to go through the purchase. We had just left the dealership so we made a u-turn and returned. Not even 5 minutes later, Hunter comes out and tells us the unit was sold to another couple. So we were going to leave once again after they made us return. The sales manger John comes out and says that when they received the SX model he would guarantee us and honor the same payment we negotiated with them. Before leaving he offered us the X-Line trim but we explained that we did not want the X-Line as we commute and the MPG of the X-line was too low. John told us get the X-Line today and when the SX comes in stock we will trade-in the X-Line and get us in the SX trim level with the same payment guaranteed. Again, he repeatedly told us he would honor the same monthly payment. HE SOLD US A LIE AND TRICKED US INTO BUYING A UNIT THAT DID NOT MEET OUR NEEDS JUST SO THEY COULD GET A SALE. Ultimately (A lot happened in between) we were monitoring the SX trim and saw one in stock. We contacted Hunter and said yes we have it, we would do a "like for like" to get the same payment for the SX but that management wanted to wait until Monday for us to purchase it. Of course they wanted to sell it to someone else for more money as we had purchased ours at MSRP. Monday came and guess what? They sold it. This past week I see another SX Hunter said it was in transit but they were able to sell it. But guess what? They could NOT! get us at the same payment we have. In contrary we would be paying $110 over of what we are paying since interest rates went up. Makes NO sense $110 over. Ultimately I asked for a call from management and Hunter ignored my message and avoided contacting us. So the following day we contacted John who said he would look into it. We'll, guess what? 2 days after "looking into it" he says the unit is now pre-sold. Of course they did it once again kept holding us off to offer it to someone else to sell it at a higher price and not honor their word and what was guaranteed to us. So in a nutshell, we were lied too, sold a unit "temporarily" unit the model/trim came in stock to then tell us NO we can't do the option, guarantee and word we gave you. They will trick you in making you a purchase and not care about the customer. Which by the way they were the ones who came up with the option of then trade-in the X-Line we were going to leave without a unit back then and we were ok with it. We had been following up with John for two days were he continued saying I am working on it. On the end after he told us the unit was now pre-sold we told him we were extremely disappointed on the lack of transparency and would be contacting their corporate office to make them aware of this issue and then John replies via text saying: "Corporate reviews? Good luck." Yep, that's the type of treatment you will receive from them and then tell you basically oh yeah your reviews and complaints means nothing. More

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STAY AWAY FROM THIS DEALERSHIP AND PURCHASE ELSEWHERE! !! Where to start? First thing, the staff starting from management to their representatives are completely dishonest, lack transparency and have 0 !! Where to start? First thing, the staff starting from management to their representatives are completely dishonest, lack transparency and have 0 customer service skills. We change cars A Lot, so we are used to the process and negotiations and never had the experience we had with Greenway Kia. A friend had warned us about the dealerships reputation but we decided to give them the benefit of the doubt (Wrong choice). After some negotiations we left the dealership as the numbers were just not on our favor, which it's fine we said thank you and left. We were attended by Hunter. As we left we received a call from one of the Sales Manager John and told us to come back as they were able to match the monthly payment we were looking for and to come back to the dealership to go through the purchase. We had just left the dealership so we made a u-turn and returned. Not even 5 minutes later, Hunter comes out and tells us the unit was sold to another couple. So we were going to leave once again after they made us return. The sales manger John comes out and says that when they received the SX model he would guarantee us and honor the same payment we negotiated with them. Before leaving he offered us the X-Line trim but we explained that we did not want the X-Line as we commute and the MPG of the X-line was too low. John told us get the X-Line today and when the SX comes in stock we will trade-in the X-Line and get us in the SX trim level with the same payment guaranteed. Again, he repeatedly told us he would honor the same monthly payment. HE SOLD US A LIE AND TRICKED US INTO BUYING A UNIT THAT DID NOT MEET OUR NEEDS JUST SO THEY COULD GET A SALE. Ultimately (A lot happened in between) we were monitoring the SX trim and saw one in stock. We contacted Hunter and said yes we have it, we would do a "like for like" to get the same payment for the SX but that management wanted to wait until Monday for us to purchase it. Of course they wanted to sell it to someone else for more money as we had purchased ours at MSRP. Monday came and guess what? They sold it. This past week I see another SX Hunter said it was in transit but they were able to sell it. But guess what? They could NOT! get us at the same payment we have. In contrary we would be paying $110 over of what we are paying since interest rates went up. Makes NO sense $110 over. Ultimately I asked for a call from management and Hunter ignored my message and avoided contacting us. So the following day we contacted John who said he would look into it. We'll, guess what? 2 days after "looking into it" he says the unit is now pre-sold. Of course they did it once again kept holding us off to offer it to someone else to sell it at a higher price and not honor their word and what was guaranteed to us. So in a nutshell, we were lied too, sold a unit "temporarily" unit the model/trim came in stock to then tell us NO we can't do the option, guarantee and word we gave you. They will trick you in making you a purchase and not care about the customer. Which by the way they were the ones who came up with the option of then trade-in the X-Line we were going to leave without a unit back then and we were ok with it. We had been following up with John for two days were he continued saying I am working on it. On the end after he told us the unit was now pre-sold we told him we were extremely disappointed on the lack of transparency and would be contacting their corporate office to make them aware of this issue and then John replies via text saying: "Corporate, reviews? Good luck." Yep, that's the type of treatment you will receive from them and then tell you basically oh yeah your reviews and complaints means nothing. More

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I am very pleased with the quality of the service. Matthew and John worked very hard to get me into a vehicle and they were very honest with me as well. I would definitely recommend anyone to come her Matthew and John worked very hard to get me into a vehicle and they were very honest with me as well. I would definitely recommend anyone to come here. I felt very blessed!! More

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