John Gartrell | Page 5

Had an overall excellent experience with findlay Toyota and John Gartrell. John always puts his customers first and makes sure they get a great deal whether on used or new. and John Gartrell. John always puts his customers first and makes sure they get a great deal whether on used or new. More

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Best experience ever. John was so cool to deal with. Very up to date on inventory with 0 pressure. Thank you John. John was so cool to deal with. Very up to date on inventory with 0 pressure. Thank you John. More

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Worked with John Gattreal in purchasing a new RAV4 ordered and no Hassle’s or tricks. When vehicle was available was in and out within 2 hours with no hidden fees or unexpected charges ordered and no Hassle’s or tricks. When vehicle was available was in and out within 2 hours with no hidden fees or unexpected charges More

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Friendly fast service. I have been taking all my new vehicles there during the covered maintenance and have never had any issue. Waiting area is clean. I have been taking all my new vehicles there during the covered maintenance and have never had any issue. Waiting area is clean. More

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John Gartrell he’s been helping me in my car search for several months now. He was able to secure the car I wanted, made an appointment, test drive and that was it. Super simple and to the point. I won’t d several months now. He was able to secure the car I wanted, made an appointment, test drive and that was it. Super simple and to the point. I won’t deal with anyone else for my future car purchases. I drove all the way from NW Las Vegas just to deal with him. He’s that good. More

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I scheduled an appointment online through TrueCar. com to view a Camry Hybrid for Saturday, December 10th, at 10 AM. I was contacted by an agent twice that week, confirming I’d be there. That morning I com to view a Camry Hybrid for Saturday, December 10th, at 10 AM. I was contacted by an agent twice that week, confirming I’d be there. That morning I confirmed with him I was on my way and that I’d let him know when I had arrived. I texted him and waited for him in the lobby. He was busy with another customer and passed me off to an Internet Sales Manager to assist me. I informed him what car I was interested in test driving. He proceeded to talk me out of a hybrid stating, “You’d pay 5 or 6K more just to save $10.00 on gas.” I test-drive the 2023 Camry, and it still didn’t have all the features I wanted, like seat warmers and push-to-start. I called my father to inform him of what the manager had said and the warranty package he was offering to see if I should go through with the purchase (Seeing as I am a female and this is my first car purchase on my own). I went to the reception desk to have him paged, waited 10 minutes, and he never showed up. After waiting, I asked to work with a different sales consultant. I was introduced to James Taylor by his sales manager James lol, around 11:05 AM. I explained what happened earlier with the other two consultants and my interest in the Camry Hybrid they had in stock. I had a goal of sticking with purchasing a new car or a car within the last five-year timeframe with low mileage, leather interior, heated seats, blind spot monitors, and Apple Car play. He answered my questions while checking out a 2020 Camry Hybrid XLE. I test-drove it and loved it. I asked Mr. Taylor if he had to purchase a car for his daughter and what kind it would be. He informed me that he would stick with a Toyota and probably would do the Camry hybrid just based on the car's longevity and its retaining its value so well if I decided to resale. I called my father again and told him about the deal, and Mr. Taylor kindly answered all of my dad’s questions. I informed Mr. Taylor that I’d like to purchase it. We returned inside the dealership, and I ran into the Internet Sales Manager, that never answered the page. He tried to say that Mr. Taylor had to put the other sales guy on the deal. I said no, he doesn’t. He didn’t even check on me to see if I was happy with my dealings with you, and I paged for you, and you never showed up. He denied being paged, yet other sales consultants saw and heard my request that he be paid. I proceeded to complete my purchase with Mr. Taylor, adamant that the original sales consultant be removed. Thankfully, I was able to purchase my car with Mr. Taylor. He honestly is one of the most pleasant sales consultants I’ve met. He made sure that I had water and food for the long process of purchasing a car before Christmas! I’d recommend him 100 times over to friends and family. Work with Mr. James Taylor if you're ever in need of a new car! Tell him Courtney sent you! More

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John Gartrell was super helpful and kept me updated the whole way. Once my car arrived, the rest of the process was fairly quick. Everyone I spoke with was friendly! whole way. Once my car arrived, the rest of the process was fairly quick. Everyone I spoke with was friendly! More

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Great dealership from sales to service. Every person I encounter there has been 10/10 amazing and helpful! I purposely went from Toyota to another Toyota to simply stay within this dealersh Every person I encounter there has been 10/10 amazing and helpful! I purposely went from Toyota to another Toyota to simply stay within this dealership! More

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I chose Findlay Toyota to buy my 2022 Toyota Rav 4 Hybrid Limited because I was told this was the best place to go. I choose correctly. Not only did I get great service but I got the best salesman in John G Limited because I was told this was the best place to go. I choose correctly. Not only did I get great service but I got the best salesman in John Gartrell. John was excellent from beginning to end. Communication was key and John stuck with me the whole time. I had to wait awhile for my Rav4 but John kept me updated. When my new beautiful Rav4 came in, I was extremely happy with my purchase!! Findlay Toyota thank you! You are definitely 5 star in what you do!! More

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John was super helpful throughout this process, very transparent and easy to work with. You can tell he really advocates for his clients! transparent and easy to work with. You can tell he really advocates for his clients! More

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