John Garcia

Service department made an appointment and then wouldn't honor it. Terrible customer support. Completely blew us off after we traveled long distance! honor it. Terrible customer support. Completely blew us off after we traveled long distance! More

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My son and I have bought 2 SUVS and a truck from Flood. We received exceptional service from Mike Lancia from the start. Still answers our calls even after having our vehicles over a long time. We are ve We received exceptional service from Mike Lancia from the start. Still answers our calls even after having our vehicles over a long time. We are very happy with John Garcia in the service department. Fast and courteous service with everyone from Flood Ford of East Greenwich. We are very happy customers More

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Had bad experience with Flood Ford since day one purchasing my F250 and now using them for service, only because its warranties, service is terrible and they make you wait weeks for an appointment purchasing my F250 and now using them for service, only because its warranties, service is terrible and they make you wait weeks for an appointment More

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I'd like to thank John Garcia for resolving an with a switch on my 2021 f150. Was keep well informed on the progress. I would recommend flood service center to anyone looking for ford service. John thank switch on my 2021 f150. Was keep well informed on the progress. I would recommend flood service center to anyone looking for ford service. John thanks again for getting me in and out in a timely fashion. More

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This dealership fails to provide service, let alone good service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not broug service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not brought the vehicle the vehicle in to be serviced. This is the second time dealing with this service center, the first time we waited 4 months to get an in stock warranty item repaired. xxxx Poor Management stemming from the top. More

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John Garcia in service was extremely professional and quick with my new truck. Knowing I just bought a truck and wanted a level installed ASAP, he took me right in and got it done for me. Highly recommen quick with my new truck. Knowing I just bought a truck and wanted a level installed ASAP, he took me right in and got it done for me. Highly recommend for all service needs! More

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Very quick and easy process to trade in my old truck for a new f150. Was able to take advantage of the financing special and get a great deal! Joe was extremely quick and helpful, answering all my ques a new f150. Was able to take advantage of the financing special and get a great deal! Joe was extremely quick and helpful, answering all my questions and making the transaction as as possible. More

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John did an outstanding job meeting my emergency service requirements. He is a true professional who genuinely cares about his customers. He is one of the main reasons I continue to be a happy Flood custome requirements. He is a true professional who genuinely cares about his customers. He is one of the main reasons I continue to be a happy Flood customer. More

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First off I love the dealership as far as sales and the quick lane service. However the dealership service department is like dealing with a completely different company. I made an appointment 2 months in quick lane service. However the dealership service department is like dealing with a completely different company. I made an appointment 2 months in advance. Dropped my truck off the night before the appointment. They told me they were a little behind. I said ok. They had my truck for 3 days and never even looked at it to see the issue. Didn't even do the oil change. I picked the truck up because it was the Friday before Christmas and wasn't going to be without my truck through the holidays while they were closed. They said they would call me to reschedule. It has now been 3 weeks after the holidays and still no call. This is very frustrating and unprofessional on their part. More

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Exceeded my expectations I had a problem with my new truck and they work with me to get it resolved fast! The service department employee Austin is great very helpful resolves my issues fast thanks floo truck and they work with me to get it resolved fast! The service department employee Austin is great very helpful resolves my issues fast thanks flood ford!! More

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