John Frentsos

Folks are quite responsive and professional John went over and beyond in helping deliver the car ! over and beyond in helping deliver the car ! More

by EQEOwner Verified Customer Verified Customer

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Their service was fast and efficient. They fixed a warranty issue and updated me several times during the service work. Thank you They fixed a warranty issue and updated me several times during the service work. Thank you More

by BLAKE.PRICE Verified Customer Verified Customer

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John was extremely helpful and patient, explaining the features of the soon-to-be-released new model then helping me place my custom order. He helped me understand the newer features of the car and expres features of the soon-to-be-released new model then helping me place my custom order. He helped me understand the newer features of the car and expressed willingness to answer my questions any time. Very personable service; I cannot recommend John highly enough. Mylee gave me great explanations of the financial aspects of the purchase and helped the completion of the purchase feel comfortable. More

by DRZONE Verified Customer Verified Customer

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The transaction was smooth and efficient. Excellent service, and the sales team was extremely friendly and professional. Excellent service, and the sales team was extremely friendly and professional. More

by Amber Verified Customer Verified Customer

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My main interface with Mercedes-Benz of Portland was John Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly and he even remembered my name and my brother-in-law's name the next day when we chatted by email. John took time to work with me on his day off and coordinated with his co-worker, Michael Franz, to work with me on trade-in details and set up the meeting to buy the new vehicle. Michael was always very considerate, respectful and helpful in email and phone communications. He was a real pleasure to work with as well. He had the new car charged up and ready to go when I arrived and greeted me after I parked my car outside the lobby. Due to traffic delays driving from Spokane to Portland, I arrived well after my assigned meeting time and I think we were still closing details after the normal dealership closure time. Nevertheless, Andrew Fox assembled all the documents and walked me thru the signature process. He was very organized. He explained what I was signing and answered any questions I had. He stayed to make copies of all the documents and handed them to me before I left for the evening. I did not have direct dealings with Michael Graham while in the showroom, but he was the manager that signed off on the cash proposal that included the trade-in. Additionally, he left the showroom after I did when I bought the car. I appreciate his help in the buying process. After I completed all the signatures and bought the EQS 580, John Frentsos gave me some additional training on the vehicle and we agreed to meet Saturday morning to complete more details like transferring my SiriusXM account and get more tips and training on operating the vehicle. John provided fantastic support and made it clear I could call him with follow up questions. In summary, I had a great experience. I will recommend this dealership to anybody that expresses an interest in Mercedes-Benz. More

by SatisfiedCustomer Verified Customer Verified Customer

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John Frentsos made our experience with MB a very pleasant and satisfying one. He was very accommodating, and very kind and patient with us, and continues to be, since we have to still communicate with him fo and satisfying one. He was very accommodating, and very kind and patient with us, and continues to be, since we have to still communicate with him for some questions. More

by ETMEDRANO Verified Customer Verified Customer

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Mercedes Benz is the best of Portland are the best team ever thank you 🙏 👍🥰.so much ever thank you 🙏 👍🥰.so much More

by PHANTHIPAGILMER Verified Customer Verified Customer

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I had an exceptional experience at Mercedes-Benz of Portland! From the moment I arrived, I was treated with the utmost professionalism and courtesy. The showroom is immaculate, and the selection of veh Portland! From the moment I arrived, I was treated with the utmost professionalism and courtesy. The showroom is immaculate, and the selection of vehicles is impressive. My sales consultant dale Alcer was incredibly knowledgeable and patient, taking the time to understand exactly what I was looking for and guiding me through the options without any pressure. The entire process, from test driving to finalizing the purchase, was smooth and stress-free. The team was transparent about pricing and financing, ensuring that I got the best deal possible. They even went above and beyond to help me with all the details, including setting up the technology in my new vehicle and explaining all the features. The customer service didn't end at the sale—I've been back for routine maintenance, and the service department is just as impressive. The staff is friendly, efficient, and they always make sure my car is returned in perfect condition. If you're in the market for a luxury vehicle, I highly recommend Mercedes-Benz of Portland. They truly deliver a first-class experience from start to finish! Kent Zhu More

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It was a pleasure to work with the team at mercedes of Portland.! Thanks for being there for me. Portland.! Thanks for being there for me. More

by WEESEMOM10 Verified Customer Verified Customer

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Best salesperson I’ve ever worked with. Finance manager was very unprofessional and inappropriate. I would not have pursued the sale if it hadn’t been for John. Finance manager was very unprofessional and inappropriate. I would not have pursued the sale if it hadn’t been for John. More

by ASHLYNYOSHIDA Verified Customer Verified Customer

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