John Frazier

Honda Cars of Rockwall responded

Hello Jolson, We understand how frustrating this kind of experience can feel. We want to clarify that we did provide accurate and up-front information when you called. That said, we know that delays in updating online listings can be frustrating, but we're always actively working on keeping our inventory status more current. We appreciate your interest and the chance to work with you, and if there’s anything we can do to help moving forward, we’re here. Thank you, David Tunnell / AGM Honda Cars of Rockwall Cell phone 972-670-7219 | Email: davidt@hondacarsofrockwall.com

Honda Cars of Rockwall responded

Hello Sullivan, I'm sorry to hear that your experience with us didn’t meet your expectations. I’d appreciate the chance to understand what happened and how we could have made your visit better. If you're open to it, please reach out using the contact below—I’d be happy to discuss any concerns you may have. Best, David Tunnell / AGM Honda Cars of Rockwall Cell phone 972-670-7219 | Email: davidt@hondacarsofrockwall.com

Honda Cars of Rockwall responded

Hello, It's unfortunate that your recent experience left an unsatisfactory impression. We strive to provide our customers with a seamless car buying journey, and I apologize your visit did not meet the usual standards of attentive care. I'm sorry that the level of communication provided caused inconveniences and that your 3-hour trip did not result with you getting your desired vehicle. We hope to earn your confidence and business once again, so at your earliest convenience, I would love the opportunity to have a direct conversation. Kindly use the contact information below to get in touch. Best, Dave Tunnell Cell: 972-670-7219 davidtunnell@lithia.com Assistant General Manager