John Forsythe

Prompt service, very detailed, great communication. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. Everyone was willing to help. It was great experience and I am new to toyota ownership but fell comfortable that I will taken care of going forward. More

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Very satisfied. Felt like automobile was in good hands. My attendant was very pleasant, knowledgeable, and extremely helpful. Someone like that makes me not mind waiting a long time. Wish all people were a My attendant was very pleasant, knowledgeable, and extremely helpful. Someone like that makes me not mind waiting a long time. Wish all people were as helpful as him. More

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Outstanding service and quality parts Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and wai Always have had my car serviced at Toyota of Knoxville. They have always done exceptional work with quality parts. Outstanding service center and waiting room . More

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5000 mile oil change excellent, fast work, friendly service, washed my car, awesome facilities to wait, would definitely recommend this dealership for service on a Toyota, excellent, fast work, friendly service, washed my car, awesome facilities to wait, would definitely recommend this dealership for service on a Toyota, honest service person More

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Service Work I had recent work done to my Toyota Rav 4. I dealt with John Forsythe from day 1. He has been honest, extremely helpful, and very patient as we have d I had recent work done to my Toyota Rav 4. I dealt with John Forsythe from day 1. He has been honest, extremely helpful, and very patient as we have dealt with the work that needed to be done on my car. He beyond did his job duties and took excellent care of me as a customer. As they do now, Toyota will have my business for all my needs. I appreciate how up front and honest they have been with me through the whole process. Thank you Toyota Knoxville and the service techs who fixed my car. You all are a blessing. Your hard work did not go unnoticed. More

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Very good Very efficient in time of repair very helpful in explaining what was to be done. Very friendly and kind. Very aware of my financial concerns. Very efficient in time of repair very helpful in explaining what was to be done. Very friendly and kind. Very aware of my financial concerns. More

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Came in for service on one Prius (2009) and left with two. We have been extremely satisfied with the 2009 Prius we bought new in 2009 at Toyota of Knoxville. We have had it serviced every 5000 miles and have b We have been extremely satisfied with the 2009 Prius we bought new in 2009 at Toyota of Knoxville. We have had it serviced every 5000 miles and have been very pleased with their excellent service and always a free car wash. With 220,000 miles it has never let us down. While it was being serviced we decided to kill time, have a couple coffees, and take a look at what a new Prius looked like. Bob Avery saw us walking around and offered to help us. He knew we were there to get our car serviced and just killing time. It was a rainy day so we were going to confine our selves to just looking at what was inside. While chatting with Bob, Linda mentioned she liked the Prius four we were looking at but didn't care for the color of the interior. Bob said he'd check and see if they had one with the color combo she wanted to see. A few minutes later he was out in the rain and drove a matching one into the dry staging area so we didn't have to get wet. He did this several times till we came up with the color combo we liked for the Prius four. By this time John Forsythe called us to let us know our car was ready so I went back to service to pay. Looking over the written report on the overall status of the car he reported they had found all was well but the engine air filter should be replaced. I thanked him and gave him the go ahead to replace it. As anyone who has met Bob can tell you he has the gift to gab, knows his product, and wants to please yet not pushy. As you guessed he made us a deal that we couldn't refuse. After all was done he had one additional little surprise. Though the car didn't come with a cargo net he was ordering one for us as Linda had earlier mentioned she wished it came with one. Next day he called to follow up and see if we had any questions now that we had driven the car and to let us know he had the net for us. More

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new to Knoxville I was treated so good by your staff. I am new to Knoxville and they all made me feel like I was born and raised in Tennessee. I do appreciate the fa I was treated so good by your staff. I am new to Knoxville and they all made me feel like I was born and raised in Tennessee. I do appreciate the fact that it didn't take all day and the snack bar was right on time with coffee. thank you so much! More

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The service folks were great I had a unique problem with my Toyota and the service folks worked hard to get some financial assistance from Toyota. They didn't have to do it, but i I had a unique problem with my Toyota and the service folks worked hard to get some financial assistance from Toyota. They didn't have to do it, but it is certainly appreciated. More

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