John Fletcher

It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeable. Grant also took his time in explaining and showing all the car features once the sale was finalized. Grant, I consider is a major asset to Don Mealey Car Dealership in Clermont. Above was my review back in May 2024 and I gave Don Mealey a 4 star review. I had purchased a brand new 2024 Corvette C2 and 2 weeks later I purchased in a all cash acquisition, a used 2018 Equinox with 49,000 miles on it. Wow what a year does to my opinion of Don Mealey, 3 weeks ago my transmission blew on my Vette, all covered under warranty, in shop for 2 weeks due to only one technician that knows how to repair it and apparently there were 2 other Vettes in front of me with the same issue. However my Equinox has had issues from automatic front driver window malfunction issues, rear window wiper malfunction malfunction and tire sensor issues. Took the Equinox to fix issues back in December of 2024, only the rear wipers were completely fixed, the others remained unrepaired. Today I went in for oil change for my Equinox and mentioned that the tire sensor still lit up on the dashboard. Rachel told me it would be $198 to repair, I was not happy that it was not covered so she directed me to John Fletcher, Operations Manager, what a stressful time that was. He basically told me that the car is not under warranty and that they fixed it once back in December for free but this time it will cost me. He was the rudest guy I ever met and not only condescending but also unqualified to lead a service dept. The big issue is that I do not drive either car that much, Vette has 3500 miles (0 when purchased) on it and the Equinox has 51,400 on it (49,000 when purchased) totally of 5500 between 2 cars within 1 year. Vette could end up being a lemon and the Equinox I got ripped off on due to poor maintenance evaluation prior to my cash purchase. I was visibly upset and was able to speak with GM, Whit Gilman, after the Fletcher debacle , however I was still not satisfied. Whit did offer to take care of the tire sensor but asked me to make an appointment even though the part was on site, so why not just repair it then? I believe the sales team, maybe not all, have a desire to sell vehicles at any cost and then the service department takes no responsibility when issues arise, they blame it on the manufacturer or customer which Fletcher tried to persuade to me was the case in the Vette issue, I had none of that, he thinks he's the smartest guy in the room and we are all idiots. Finally Fletchers lack of empathy is beyond words. I plan on trading in the Equinox and reviewing my rights on the Lemon Law regarding the Vette. Not that they care but be assured I will not be near a Don Mealey dealership ever again unless I have to turn in the Vette there. More

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I have had 3 vehicles now with John and his team. John has always took great care of me and my family, always puts customers first and goes out of his way to do what’s right for the customer. Best in John has always took great care of me and my family, always puts customers first and goes out of his way to do what’s right for the customer. Best in the business! More

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This is my 5th vehicle from Don Mealey and my 3rd buying from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you w from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you want a hassle free buying experience. More

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Dropped off my 2017 Silverado for tapping noise under the hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It hood…. Here is their initial text to me from the service department: Good morning, Yes sir he got the diag finished last night before we left. It does need to have the lifters replaced on it. To do the lifters you're looking at $7189.44. I do have to order the parts so we would be looking at next week for completion. Once the parts arrive i would have a better idea of which day and time exactly. Please let me know how to proceed. Surprised at the cost for what should be (in my mind) around an 8 hour job. Asked for written estimate and it started to makes some sense. But still high. John Fletcher the service director reached out to me to discuss and explained everything very well. He worked with me on the margins he had available to him an I am happy to say we worked it out in the end. Rachel, the service tech, did her job without fault and I applaud her for working with a somewhat disillusioned customer. More

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my wife contacted the service department about getting an appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again c appointment to get our equinox oil changed, The rep said they were too busy to talk and someone would call us back. About 4 hours later she again called and was told they are too busy to talk to her and that someone would call her back. She said forget it and a rep from ford was very friendly to her and immediately scheduled an appointment, I have purchased four equinox but now I'll soon be in the market for a new vehicle and will be going to ford because you are just too busy to talk to your customers. You may want to let whomever answers the phone know how important it is to be friendly and assist the customer. See what one poor response can do???? More

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The manager, Witt, and John Fletcher went out of their way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. way to get our car repaired at a price we could afford.we are on fixed income. Will be customers forever. More

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As on several previous occasions Christian assisted me in a professional yet friendly manner. This was the second time in about 16 months that I traded two vehicles in for two new vehicles. Christian is very a professional yet friendly manner. This was the second time in about 16 months that I traded two vehicles in for two new vehicles. Christian is very highly product knowledgeable and when asked is very open to share his thoughts and opinions, in a very positive way. Over the last 4 1/2 years I have purchased ten vehicles from Mealey and Christian has been involved with them all .... thanks Christian! Hats off also to JC the key Corvette "guy" at Mealey - very knowledgeable about everything Corvette! More

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By far the best service ever! John Fletcher and Rachel made the experience outstanding. I would recommend them to everyone. Thank you all for everything made the experience outstanding. I would recommend them to everyone. Thank you all for everything More

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I have made three calls to talk to the service department. Individual that I talk to says they will call me back. So far nobody has called me back in the last two days. department. Individual that I talk to says they will call me back. So far nobody has called me back in the last two days. More

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Review Brian Evans, our salesman was a professional, articulate, courteous, honest, and expedient. The team he worked with to get us the truck we wanted Brian Evans, our salesman was a professional, articulate, courteous, honest, and expedient. The team he worked with to get us the truck we wanted was also amazing And supportive, including the managers and finance manager. They got our truck from another dealership and had it on their lot the very next morning!!!! Thorough and dependable. Highly recommend!!! More

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