John Cusumano

The issues with my vehicle were rectified in a timely manner. I was kept informed about the status of my vehicle. I was treated with kindness and courteous service. manner. I was kept informed about the status of my vehicle. I was treated with kindness and courteous service. More

by belisama12 Verified Customer Verified Customer

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The dealership corrected my issue and I am very satisfied. Will recommend and use them in future. satisfied. Will recommend and use them in future. More

by MAURIZIO.DEBELLIS Verified Customer Verified Customer

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The sales side of the dealership is strong with an authentic sales person, Frankie. Straight talk and tailored my experience based on what I needed. No long wait to wear me down or inflate the price. authentic sales person, Frankie. Straight talk and tailored my experience based on what I needed. No long wait to wear me down or inflate the price. Omar was a good closer and made the process positive and painless. More

by sharifrucker Verified Customer Verified Customer

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Very Busy Dealership Service Dept And They Do Not Provide Loaner Vehicles When You Leave Your Car For Over A Week While It’s Being Serviced And Diagnosing Loaner Vehicles When You Leave Your Car For Over A Week While It’s Being Serviced And Diagnosing More

by pinkmoon71 Verified Customer Verified Customer

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Ryan went over needs of my vehicle and he was very extremely pleasant and courteous. He explained the need of good brand parts in comparison to ones that don’t accommodate my vehicle as well. This mad extremely pleasant and courteous. He explained the need of good brand parts in comparison to ones that don’t accommodate my vehicle as well. This made me know to purchase GM parts to last longer and for the best performance from my vehicle. I appreciate the clean environment and service received at Paul Conte Cadillac. More

by lolafalonna Verified Customer Verified Customer

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Very Satisfied with those in sales but very unhappy with the service department and including the service manager (Shai Nadav). He is unprofessional and doesnt accomodate his customers. He argued with me an the service department and including the service manager (Shai Nadav). He is unprofessional and doesnt accomodate his customers. He argued with me and stated he had cars in the service shop for 8 months and he does not have to fix my car. Although I have been a loyal Paul Conte customer since 2014. He doesnt seem to be familiar with the issues in the service shop, The service adisvors would tell me one thing and he would could and tell me something totally different. More

by eltonbmohammed Verified Customer Verified Customer

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This dealership provided exceptional service, completing the necessary work on my truck promptly and professionally. The service staff demonstrated expertise and courtesy. I will wholeheartedly recommend t the necessary work on my truck promptly and professionally. The service staff demonstrated expertise and courtesy. I will wholeheartedly recommend their services. More

by RICKY SINGH Verified Customer Verified Customer

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John is a great guy, wonderful and accommodating. However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to fix it. It took replacing the radio. I still have another issue where the screen intermittently goes black and/or pixelates leaving me unable to see speeds or anything. This is extremely dangerous when driving to work on the parkway. I have ask for Cadillac to do a repurchase and swap my car for a new lyric same vehicle. The district manager, to date , has not responded. The EVconcerige has tried to assist me but has been unsuccessful in reaching and receiving an answer from the manager in charge. I paid $73k cash for this car and it has been in the shop more than a total of 8 months in and out for service. I think it’s a shame that a loyal customer is treated this way. I was going to just repurchase the same vehicle at the same dealership, but not anymore. I do love the lyric when it is working properly. I don’t blame the service staff, they didn’t originally build this car, but the management should work diligently to replace this vehicle. I had way too many issues wrong with this particular vehicle. More

by katstrunk50 Verified Customer Verified Customer

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Best place to buy a car, employees are very nice, great place even get a cake. Great people nice and helpful. place even get a cake. Great people nice and helpful. More

by marysolfl71 Verified Customer Verified Customer

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Dealership is always clean, service is always pleasant and well experienced, notification is very clear and well experienced, notification is very clear More

by mastercholder Verified Customer Verified Customer

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