John Cusumano

This dealer gets a 1 out of 10. Left my Cadillac Liriq for service for 9 days while I was on a business trip in Europe. When I returned back from the airport the car was not touch, Left my Cadillac Liriq for service for 9 days while I was on a business trip in Europe. When I returned back from the airport the car was not touch, was not moved. They said they "got busy with other customers and didnt have any technicians who were trained on electric cars. On another occasion I showed up for an scheduled appointment and they said they didnt have technician to service so I needed to come back. The dealership is way out of my way so I tried North Bay Cadillac in Manhasset and they told me it would be 2-3 months to get an appointment. Basically they were saying that since I didnt buy the car there they were not interested in helping me. I escalated the issue to GM Executive Team with no help - here is the contact person who tries to help: Kelly | Cadillac Executive Resolutions | 1-800-333-4223 cadillacexecutiveresolution@gm.com Then the other day the sales person called me since my 24 month lease is coming due end of next month asking me to come in to look at a new car... xxxxx of steel! I would never buy another car from Paul Conte - only interested in selling cars and can care less about customer service! Im running back to my BMW dealer as fast as possible. STAY AWAY!!!! More

Report | Print

Great experience as it’s been for the last several leases. Never a disappointments Between sales/service. Old school respect and loyalty. leases. Never a disappointments Between sales/service. Old school respect and loyalty. More

Report | Print

“This dealership goes above and beyond. The service department is consistently professional, efficient, and honest. It’s rare to find a place where you feel truly taken care of—not just you The service department is consistently professional, efficient, and honest. It’s rare to find a place where you feel truly taken care of—not just your car, but you as a customer. I wouldn’t go anywhere else.” More

by ncpd143 Verified Customer Verified Customer

Report | Print

I was very satisfied with my experience at the Paul Conte Cadillac service center. Unfortunately I neglected to get the women's name who first of all took my inquiry when I called and explained my vehicle's Cadillac service center. Unfortunately I neglected to get the women's name who first of all took my inquiry when I called and explained my vehicle's issues. She was extremely patient, knowledgeable and made my crisis so much less of a stress. I will go back to visit her and also thank her again in person; I think her name was Christine. More

by KENDRICKLIZETTE Verified Customer Verified Customer

Report | Print

Paul Conte Cadillac is the best dealership around. I just purchased a XT5 Sport and the purchase was smooth from beginning to end. My sales person Frankie was knowledgeable and professional. Omar in f I just purchased a XT5 Sport and the purchase was smooth from beginning to end. My sales person Frankie was knowledgeable and professional. Omar in finance was also a pleasure to work with. Lauren was helpful and Tim was excellent. If you're interested in purchasing a Cadillac go to Paul Conte Cadillac. More

by JAZZYG56 Verified Customer Verified Customer

Report | Print

Excellent service. Nelson worked hard to find the right lease deal that would fit our budget. Nelson worked hard to find the right lease deal that would fit our budget. More

Report | Print

sales service parts all are the very best. I always feel welcome and comfortable that they have my best interest in mind at all times. Thanks to a great team I always feel welcome and comfortable that they have my best interest in mind at all times. Thanks to a great team More

by JONATHANGLICKMAN Verified Customer Verified Customer

Report | Print

Very professional and gets my car back in a timely manner . Everyone is very helpful . Everyone is very helpful More

by kbsandler61 Verified Customer Verified Customer

Report | Print

My service experience is always fantastic at Paul Conte Cadillac! John Cusumano is my service advisor who always provides comprehensive and quick service! The entire service staff is professional and fr Cadillac! John Cusumano is my service advisor who always provides comprehensive and quick service! The entire service staff is professional and friendly! More

by jennymarkey Verified Customer Verified Customer

Report | Print

I've been using Paul Conte's service Dept. for over 10 yrs. I have had the pleasure of working with both John and Dan. They have always been up front and honest. I HIGHLY recommend Paul Conte' for over 10 yrs. I have had the pleasure of working with both John and Dan. They have always been up front and honest. I HIGHLY recommend Paul Conte's Service Dept. and its staff. More

by fjmerc Verified Customer Verified Customer

Report | Print