John Cortese | Page 8

Amazing Customer Service from Victor Bay Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was e Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was extremely advanced and made me feel more than comfortable leasing my new Ford Explorer. This Ford Explorer by far exceeds my previous vehicle, which was a BMW X5 that had more issues and repairs than I could count. I will forever buy or lease my vehicles only from Victor Bay and the Cortese team. More

by rmchugh1234 Verified Customer Verified Customer

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Victor Bay sales did a great job/No pressure.thorough Great service/detail/No pressure...Quality Car(Taurus) at a great price. .Victor Bay is an outstanding rep and made me feel very comfortable during sa Great service/detail/No pressure...Quality Car(Taurus) at a great price. .Victor Bay is an outstanding rep and made me feel very comfortable during sales process.. More

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Rude, unprofessional, immature sales staff From unanswered emails, unreturned calls and voicemails to rude, pushy sales staff who will not even offer you all of the standard factory rebates, yo From unanswered emails, unreturned calls and voicemails to rude, pushy sales staff who will not even offer you all of the standard factory rebates, you can run in any direction and find a better deal with better service at literally any Rochester-area Ford dealer. More

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Great job! Very convenient. Darren does a great job with customer service and communication. The oil change, inspection, and tire rotation was completed in a very reasonable t Darren does a great job with customer service and communication. The oil change, inspection, and tire rotation was completed in a very reasonable time frame. I've had good experiences in the past as well. Thanks for the great service. -Jon Donner More

by jon donner Verified Customer Verified Customer

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Cat's Meow This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and wi This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and will return. Al was hearty and friendly but also business-like, which I appreciate. The billing area took good care of my credit card case with several cards in it. They called me and did all the age and right things for me. More

by mchapin2 Verified Customer Verified Customer

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Inside cleaning Was not completely satisfied with job done. Seat look like they never got cleaned. They was a scratch in the inside trunk that was not there. Was not completely satisfied with job done. Seat look like they never got cleaned. They was a scratch in the inside trunk that was not there. More

by ad3ramos Verified Customer Verified Customer

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Fast and Friendly They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. More

by kbrombaut Verified Customer Verified Customer

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My expierence was horrible. After paying for my car and signing all my paperwork, I was told it was put up for the wrong price. The car was listed at $33,990 and I was inquiring After paying for my car and signing all my paperwork, I was told it was put up for the wrong price. The car was listed at $33,990 and I was inquiring about it for a week before I saw it. A week later When I got to the dealership after traveling five hours from Philadelphia PA, I finally made it. I test drove th car and fell in love. After signingall if the paper work I proceeded to leave out the door and they stopped me. Pulled me in the back office and told me that they cannot sell me the car because the manager Shane made a mistake with the price of the car and it was suppose to really be $39,999. I asked how could they do siev thing if I already paid for it l. They insisted that they would’ne Let me leave with the Cat, even the owner John Cortese said the same. However, they did try to fix the situation but I still left unhappy because they charged me more for the car. More

by toden2009 Verified Customer Verified Customer

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HORRIBLE SERVICE WORSE MANAGER DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a xxx Lemon truck from Cortese Ford. This truck onl DO NOT GO/BUY FROM THIS PLACE! IF THERE IS ANY REVIEW YOU READ PLEASE TAKE MY ADVICE!!! We bought a xxx Lemon truck from Cortese Ford. This truck only turns on when it wants too and has COMPLETELY SHUT DOWN TWICE WHILE DRIVING. No engine, no steering, no lights. THIS IS A SAFTEY HAZARD!! We had to have it towed back there from an hour away, where they said they "Can't find anything wrong with it, and it was ready to be picked up" CLEARLY THERE IS SOMETHING WRONG, or else it would not do that. We refused to pick up the truck and said it's not coming back untill it is fixed. Again it sat there for another day, God knows if they even looked at it. They called back again saying they still don't know what is wrong with it and for us to come pick it up, or it won't be looked at again untill NEXT week. This is COMPLETELY unacceptable!! They want to release a vehicle that is a complete safety hazard back to a customer who drives his child and pregnant wife in it, like it is no big deal. If we were to drive this and it shut down again, and God forbid we veer off into oncoming traffic due to no steering, or get rear ended in it. There WILL be repercussions. YOU CORTESE AUTO BLOCK WILL BE HELD LIABLE IF YOU DARE PUT MY FAMILY INTO ANY KIND OF DANGER. More

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You ask if I would recommend Dan Tucker and Cortese. I did. I found that Dad Tucker did a great job representing Ford and Cortese. I purchased a C-MAX a few days ago and found that the car actually met or exce I found that Dad Tucker did a great job representing Ford and Cortese. I purchased a C-MAX a few days ago and found that the car actually met or exceeded all of the advertised benefits. Dan is a credit to Cortese and Cortese is a credit to Ford. Your team, especially Dan, are all clearly dedicated to customer satisfaction. I have been and will be continuing to recommend Dan and Cortese to potential buyers. For example, I will be meeting shortly with members of the New York State Electric Vehicle Association and will be showing the C-MAX. I will also be showing spread sheets covering all of the details of energy use and costs for all trips taken to that date. FYI, I am a retired engineer and department head from Eastman Kodak; I founded the New York State Electric Vehicle Association and also the Electric Grand Prix Corp. (A 501(c)(3) nonprofit corporation). I founded the Genesee Region Clean Communities coalition, part of the US DoE's Clean Cities program and acted as its coordinator for many years. I know my way around EVs and other alternative fueled vehicles. I admire John Cortese for his efforts to bring clean alternate fueled vehicles into the Rochester region. He also must be commended for his efforts in this area. Feel free to contact me for additional information. Paul Heaney, pheaney@rochester.rr.com; Tel: 585-624-8182. More

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