John Cole

I purchased a 2019 BMW 540i from Pat Lobb Toyota of McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accident McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accidents. I asked to see the car fax, but the rep said there were no accidents reported. At the time of signing, I was not given a buyer's guide, was not given the full 11 pages of the warranty, only the first page of my signature, no Carfax documentation and only the first signature page 1 of 3 of my gap insurance. It was placed in an envelope and handed to me. They allowed me to take the vehicle without proof of insurance, which I thought was strange but assumed they were following correct protocols. Within approximately 14 days of purchase, the vehicle became non-operable. The vehicle shifted into Park and would not move. While stationary, there were no warning lights or diagnostic fault codes before the failure, and I did not strike any object or experience any impact while operating the vehicle. The service department tried to shift the blame to me and said it was an impact to the undercarriage, which caused a dent in the oil pan, then leaked transmission fluid out of the vehicle. There was no impact, and being an experienced drive,r I would have heard an impact, seen transmission leakage and seen default codes across the dashboard. The vehicle was towed back to the selling dealership and remains in their possession. They are refusing to fix the vehicle that, after 14 day,s went into catastrophic failure, and 9 of those days the car was not driven at all due to the winter storm. The dealership is claiming that the oil pan was dented due to impact and that transmission fluid leaked, causing the failure. However • I did not experience any impact. • There were no warning lights or diagnostic codes. • The dealership has admitted they have no documentation or photographs showing the condition of the vehicle’s undercarriage or oil pan at the time of sale. The dealership also admitted they do not know how to work on BMW, but gave a quote of 7k in repairs. How do you know what is wrong with a car when you do not know how to repair it? When asked for pre-sale photo,s the GM, John Elli,s admitted they do not have them. Without pre-sale documentation establishing the vehicle’s condition at delivery, there is no basis to conclude the alleged damage occurred after purchase. The dealership has refused warranty coverage and will not put in a claim. He and his team have decided the narrative without facts, only opinions and assumptions, and no goodwill repair, unwind loan or substitution of collateral was offered to me as a solution, and GM directed me to file an insurance claim instea,d which would constitute fraud on my end since there was no impact. Additionally, at signing, I was not provided complete copies of the executed agreements. I was given only page 1 of 11 of the Vehicle Service Contract and only page 1 of 3 of the GAP agreement. I was not provided the full terms, exclusions, or cancellation provisions at the time of signing. The dealership has not offered any reasonable resolution, including a no-cost repair, substitute vehicle, or unwind of the transaction. The vehicle remains non-operable at the dealership. I have filed a complaint with the Texas DMV dealer complaint and will be filing a complaint with BBB, Attorney General's office, CFPB, Texas Department of Insurance, and also contacting City Council and our State Rep. This was not my fault; this was pre-existing, and they cannot prove otherwise. I asked Pat Lobb to contact me, and all my requests have been met with uncaring and disrespectful staff. My car remains at the dealership inoperable. More

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Awesome service and customer friendly. Shop manager, Johnny, drove with me for 25 minutes to listen for a slight rattle so he could correct it. Robert McMillan is the service advisor I us Shop manager, Johnny, drove with me for 25 minutes to listen for a slight rattle so he could correct it. Robert McMillan is the service advisor I use for my warranty service and he is always professional, courteous, and thorough. I recommend this dealership for service. More

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Bought a brand-new 2025 Toyota Camry from Pat Lobb Toyota of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline sp of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline specs. A new car should not drive this way. Dealership’s response was slow, dismissive, and unhelpful. Poor customer care and no real resolution — very disappointing experience. More

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This dealership is well organized and handles customer needs very efficiently. Customer service is top notch. needs very efficiently. Customer service is top notch. More

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Excellent dealership, I just had my last free maintenance on 2022 Tacoma and they all have been excellent. I plan on to continue going there. on 2022 Tacoma and they all have been excellent. I plan on to continue going there. More

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Excellent people doing an excellent job! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! Personal, professional, and honest! Took care of the needed services and advised of overall condition of car, in great time! More

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My experience with the Pat Lobb service department is always quick and easy. I purchased a Sienna in 2016 and now have a new Tundra. The level of service is great! always quick and easy. I purchased a Sienna in 2016 and now have a new Tundra. The level of service is great! More

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Tammy and John are two of the best that I have ever had the opportunity to receive service from a dealership. I drive 40 miles 1-way to get service because of them. Thank-you again! the opportunity to receive service from a dealership. I drive 40 miles 1-way to get service because of them. Thank-you again! More

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When I picked up my vehicle and had a question about an issue, my service advisor Austin righted everything. I was very pleased with the way my vehicle handled. Thank you issue, my service advisor Austin righted everything. I was very pleased with the way my vehicle handled. Thank you More

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Since last year that I moved to McKinney, I’m going to this dealership, I’ll never go anywhere else! At Timing, price and professionally, they are the best. Thank you! this dealership, I’ll never go anywhere else! At Timing, price and professionally, they are the best. Thank you! More

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