John Castillo

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!! More

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My rep Ryan went above and beyond to help update my defective audio screen, customer care and service was outstanding! defective audio screen, customer care and service was outstanding! More

by JUSTIN.STICKELMAN Verified Customer Verified Customer

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The service advisor explained in details what my car preventative service items should be to keep the car safe. preventative service items should be to keep the car safe. More

by Batman Verified Customer Verified Customer

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Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had t Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had to bring the car back twice. More

by BVSHETTY Verified Customer Verified Customer

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John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More

by ytallis Verified Customer Verified Customer

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Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. people. They unfortunately did not complete all the service requested. More

by bcheimerich Verified Customer Verified Customer

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I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. Great service! Very fast and effortless to get in and get out. More

by sandrazeldes Verified Customer Verified Customer

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This dealership has great customer service. They care about their customers and have great communication! They care about their customers and have great communication! More

by mar_inal Verified Customer Verified Customer

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All of the services seem pretty overpriced. This last time I went in the representative tried to sell me a bunch of “special” services such as alignment, fuel injector cleaning, and tire balanc This last time I went in the representative tried to sell me a bunch of “special” services such as alignment, fuel injector cleaning, and tire balancing. My car only has about 30k miles on it and is a hybrid so I definitely didn’t need these things they were trying to sell me. The people who handled the loaner car were great! They were super helpful and made the visit a decent one. More

by Educator Verified Customer Verified Customer

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The service was awesome and the staff was very friendly and courteous. I never encountered any problems or issue on my car for almost 5 years. Ryan was very knowledgeable and very professional in handling and courteous. I never encountered any problems or issue on my car for almost 5 years. Ryan was very knowledgeable and very professional in handling any required service that my car needs. Lexus service department is very awesome!! More

by Lester Verified Customer Verified Customer

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