John Brittingham

I had an appointment for 2 recalls on my Kia. John took care of me right away and offered me a ride home, saying it would be about 4 hours. Glenn. the shuttle driver, was also very nice. I got a John took care of me right away and offered me a ride home, saying it would be about 4 hours. Glenn. the shuttle driver, was also very nice. I got a call at about the 3 hour mark to tell me Glenn would be back to pick me up in about 30 minutes which he did. The part I'm disappointed about is that when I picked up my car, I found out they only inspected it and had to order the parts to complete the recall. John was very nice and told me when the parts come in to call him and he would get me in quickly. My question is why don't they do the inspection and repair together? It seems it would save time for both the customer and the mechanic. More

by dpbrick1 Verified Customer Verified Customer

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Customer service from John Brittingham was excellent and the recall was done without question. I will be looking for a second automobile in a couple of months and Gay Family KIA dealership seem to be the ri the recall was done without question. I will be looking for a second automobile in a couple of months and Gay Family KIA dealership seem to be the right place to start. More

by CMLUTU Verified Customer Verified Customer

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They done a Great Job. Took my car in and was done very quickly and were a great staff. Took my car in and was done very quickly and were a great staff. More

by NicholsBrenda Verified Customer Verified Customer

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Service was good s s s s s s s s s s s s More

by THE4KERRS Verified Customer Verified Customer

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Everything was good. Completely satisfied- and I have filled out this form several times already! Hope it registers this time… Completely satisfied- and I have filled out this form several times already! Hope it registers this time… More

by SAEVERUDT Verified Customer Verified Customer

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Great service friendly people shuttle driver was very polite funny and very friendly as was kia personel polite funny and very friendly as was kia personel More

by wrightdonald1941 Verified Customer Verified Customer

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Would not take my KIA Sorento any where else. Honest and up to date on vehicles. Honest and up to date on vehicles. More

by LADYblazer Verified Customer Verified Customer

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The reason for 3 stars is because the trim was supposed to be replaced on my car and when i asked about it they said it was replaced but replaced with black instead but when i got home my spouse stated the to be replaced on my car and when i asked about it they said it was replaced but replaced with black instead but when i got home my spouse stated they had not replaced the trim and was very upset that i was lied to More

by TSMITH0310 Verified Customer Verified Customer

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Although it took 8 months to receive the parts needed, the repairs were done quickly. Communication with some of the service liaisons could be better. I left voicemails for Tanner multiple times and would the repairs were done quickly. Communication with some of the service liaisons could be better. I left voicemails for Tanner multiple times and would only get a text back about half of the time. More

by m.brown0285 Verified Customer Verified Customer

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Great turnaround time and communication! Will definitely return for all my service needs. Could not be happier with our experience. Will definitely return for all my service needs. Could not be happier with our experience. More

by JFOWLER4 Verified Customer Verified Customer

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