John Bernal

I purchased a car from Shelbyville Chrysler on June 28, 2025. The vehicle was advertised as having Keyless Entry, but I was only given one key fob that does not even support that feature. After weeks of c 2025. The vehicle was advertised as having Keyless Entry, but I was only given one key fob that does not even support that feature. After weeks of calls and texts, a manager finally agreed that I would contribute $100 and the dealership would cover the rest to provide a proper key fob so Keyless Entry would work as advertised. They also agreed to repair the panic button on the existing fob. I have written confirmation of this agreement. However, after more than a month of delays and excuses, the dealership recently told me they are no longer responsible — despite their own texts and prior promises. Now I am left without the Keyless Entry feature I was sold, and no resolution. This experience shows a lack of accountability and integrity. A dealership should stand behind both the features they advertise and the agreements they make with customers. I would caution anyone considering a purchase here to get everything in writing and be prepared for broken promises. More

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