John Badawi | Page 5

Horrible horrible horrible. Potential fraud on recent sale; did not perform a repair they said they would prior to sale and no help after sale. sale; did not perform a repair they said they would prior to sale and no help after sale. More

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Fantastic service from start to finish. The vehicle was exactly as advertised and when a small issue was noted on site, Rick went out of his way to make it right. I couldn't be happier with the team at Mot exactly as advertised and when a small issue was noted on site, Rick went out of his way to make it right. I couldn't be happier with the team at Motorcars of Lansing and will recommend them to friends; definite return customer. Rick, Heather, and John thanks so much for a great experience. More

by sjblmosakowski Verified Customer Verified Customer

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I was going to the dealership jus to kick tires an look around found an Acura Tlx I just loved this is my 3rd cari bought at this dealership the best part about it it’s not a higher turnover rate as far as around found an Acura Tlx I just loved this is my 3rd cari bought at this dealership the best part about it it’s not a higher turnover rate as far as salesmen I go talk to the same person rather it be two years or 4 years later that say a lot for a car dealership More

by Johnnie Verified Customer Verified Customer

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Krystal & Simone are always helpful. I’m glad to know them.They are always helpful. They always in my case go out of their way to assist me in what ever service I’m in need of. them.They are always helpful. They always in my case go out of their way to assist me in what ever service I’m in need of. More

by anthonydanley88 Verified Customer Verified Customer

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Sold a car that was never looked at, vehicle had warped rotors, zero brake pads left, a significant oil leak, and broken head bolts and cracked head around the housing bolt. On top of asking if the power-s rotors, zero brake pads left, a significant oil leak, and broken head bolts and cracked head around the housing bolt. On top of asking if the power-steering pump Was bad before we drove it off the lot, their mechanic said “oh yeah that’s normal” it went out 2 days later. I would never recommend buying from them, the owner John offer me a “deal” to pay for them to fix it rather than the bmw dealer whom I would trust WAY more than them. Then he hung up on me and said “you bought it as-is”. Terrible terrible customer service. I will warn everyone of their shady tactics. Oh, and we ordered a personalized plate, charged us more. And the plate came regular. More

by longdaniel2 Verified Customer Verified Customer

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They were kind, patient and honest. The salesman was professional. The finance lady was helpful. The owner was personable and helpful. I can’t say enough good things about this place. If you want honest professional. The finance lady was helpful. The owner was personable and helpful. I can’t say enough good things about this place. If you want honesty and laid back low pressure place with great inventory, you should probably consider this place. More

by jcd742 Verified Customer Verified Customer

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I purchased a 2018 GMC Sierra Denali 1500 from Motorcars of Lansing. The next day I started having severe brake issues. I took this to a mechanic in Indianapolis who found severe corrosion to the brake roto of Lansing. The next day I started having severe brake issues. I took this to a mechanic in Indianapolis who found severe corrosion to the brake rotors and pads. Heather (the Sales Manager at Motorcars told me that they would reimburse me for the work, because this should have been caught/corrected by their dealership prior to truck being sold to me. I didn't receive a check, so I followed up. Someone named Jake called me back and told me that they would not be sending me this check. He finally said they would send me a check for a lesser amount. I didn't agree with this amount because it was such a low amount, but finally told him to just send me the check because it was the best I would get from them. He also said I could drive the truck to their dealership and they would see if the truck needs the work and replace if needed. I live over 4 hours away and can not drive the truck to them on bad brakes for this purpose. I have been waiting on this since July 13th, 2020. I have not received any form of reimbursement. More

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Low pressure, great service, outstanding salesman (Will), earned repeat business and referral just because it didn’t even feel like a normal all day car shopping day you get with other companies. Work very h earned repeat business and referral just because it didn’t even feel like a normal all day car shopping day you get with other companies. Work very hard to earn my business. This is probably my 12th vehicle I’ve purchased from a dealership and it was by far the best experience I’ve had. Thanks to Will Reed. More

by bundes16 Verified Customer Verified Customer

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Jacob was an amazing. He literally helped me with everything and made SURE I LEFT WITH A CAR THE SAME DAY. THIS PLACE IS AMAZING :) I recommend EVERYONE to go to them. everything and made SURE I LEFT WITH A CAR THE SAME DAY. THIS PLACE IS AMAZING :) I recommend EVERYONE to go to them. More

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Delivery of my car was a week late. Had to ask 3 times for temp tag, 3 times to send spare key. Awful process/experience for temp tag, 3 times to send spare key. Awful process/experience More

by mikeallen149 Verified Customer Verified Customer

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