John Ard
John Ard at Serra Chevrolet
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John Ard

Service Manager

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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3.5
61 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

14 yrs, 2 mos

Languages Spoken

English English

3.5

61 Reviews

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61 Reviews of John Ard

April 21, 2024

Dealership Rating
Employee Rating

Enjoyed getting my service with the Serra team. Great, friendly, and precise. Thanks Serra Team! More

by Jessica.king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership, Jessica! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2023

Dealership Rating
Employee Rating

Shady at best. Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safet More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 22, 2023

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Serra Chevrolet Birmingham Team

Dec 22, 2023

LT responded

I have repeatedly tried to communicate with your staff. I have been told so many times that I will be called back. Mike Battle is the worst and will not communicate, will not answer or return calls or emails! My brakes literally went out on the car I bought here (due to a crap brake job done by your technician) nearly causing a serious accident with myself and MY CHILDREN in the car and Mike didn’t seem to care at all. From the time I traded my car in (Oct 25th) until early December I was without a car completely due to the crap cars you guys sold me! Your dealership refused to get me a loaner or a rental, leaving me without a vehicle with three children! The car you sold me is STILL having issues, but I’m honestly terrified to let your staff even touch it. Matt in service used to communicate with me, and now he won’t either. He refused to replace the wheel on my vehicle that is damaged due to the horrible brake job that your technician did. Everything to do with Serra has been awful!!!!

December 19, 2023

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I was very satisfied with this dealership. They figured out what was wrong with our car right away and they had to order the part, but my car was ready for me to pick up the next morning. I hi More

by Srsanders1950
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa McCown

Dec 19, 2023

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 17, 2023

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Employee Rating

They found back seat missing and put the bolts which I am glad because my great grand seat is. The road noise is still bad'' More

by DJHENSO1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vicky Wright

Dec 19, 2023

Serra Chevrolet responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact us if you'd like to discuss this further. Sincerely, The Serra Chevrolet Birmingham Team

December 08, 2023

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Employee Rating

Great people and excellent service! Returned my truck when promised. Addressed all my concerns with knowledgeable response s, More

by frazierlewis
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa McCown

Dec 08, 2023

Serra Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Serra Chevrolet Birmingham Team

November 03, 2023

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Employee Rating

Very fast & work is done properly. Oil change & tire rotation was the scheduled work order More

by lamarknows14
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa McCown

Nov 06, 2023

Serra Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Serra Chevrolet Birmingham Team

October 12, 2023

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Employee Rating

They did a great job at getting me in and out in quick, thank you. More

by lyons0065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa McCown

Oct 13, 2023

Serra Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Serra Chevrolet Birmingham Team

Oct 13, 2023

lyons0065 responded

You're so welcome!

October 06, 2023

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Employee Rating

Your service have all ways been great I would recommend you to all my family and friends More

by Freemanbert11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tessa McCown, Vicky Wright

Oct 09, 2023

Serra Chevrolet responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2023

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Employee Rating

I’ve had several issues with my vehicle since I purchased it. I have had to get it repaired 5 times and I’ve only had it for 5 months. Most nightmarish experience I’ve ever had. More

by abdelgadir1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 09, 2023

Serra Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss this situation and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

October 01, 2023

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Employee Rating

They sold me a lemon and would not do a 72-hour trade in I eventually had to call the bank and have them write off my loan because I told them I wasn't going to be able to pay for a car that I wasn't able t More

by floracraig63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 05, 2023

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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