John Anderson

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your experience with us. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered throughout your interaction with our dealership. It’s clear that we failed to meet not only your expectations, but also the basic standards of communication and professionalism that every customer deserves. Your concerns about unanswered questions, delays in communication, lack of follow-up, and internal disorganization are deeply troubling and do not reflect the level of service we aim to provide. I want to assure you that we are taking your feedback very seriously. We are reviewing this matter internally to understand exactly where the breakdowns occurred and to ensure accountability across all departments involved. Immediate steps are being taken to improve our customer service, responsiveness, and internal coordination. As a valued customer—and a Ford shareholder—you deserve a dealership experience that reflects the trust you’ve placed in the brand. I deeply regret that we have not lived up to that standard. If you're open to it, I would appreciate the opportunity to speak with you directly to both apologize in person and make this right. Please feel free to contact me directly at charles.grosso@murgadofordlincoln.com, or let me know a convenient time and number where I can reach you. Again, I sincerely apologize for the experience you've had, and thank you for your honesty. We are committed to doing better. Warm regards, Charlie

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and appreciate your feedback. We aim to provide a smooth and transparent process, and it’s clear we missed the mark this time. We’ll review your comments to improve our customer experience. If you’d like to discuss further, please don’t hesitate to reach out. We’re glad Steve was able to assist you.

Murgado Lincoln of Chicago responded

We appreciate your feedback and understand your frustration. If you'd like, we can schedule a follow-up to make things right. Let us know how we can assist you.

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and appreciate your feedback. Clear communication and fair pricing are important to us, and we regret that we didn’t meet your expectations. If you’d like to discuss this further, please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad you had a great experience with our service, sales, and finance teams. Enjoy your new car!