Joey Robustelli | Page 7

Great used car, good purchase experience I bought a used car from Steve from Idaho. Steve and his boss were both very helpful on the phone. They made sure the car was at another dealer at the I bought a used car from Steve from Idaho. Steve and his boss were both very helpful on the phone. They made sure the car was at another dealer at the right time to have it checked out for me and their follow through on almost every detail was as expected. I have purchased many cars from as many dealers and not often have I had a more pleasant experience. To be totally honest there was a small problem with the sale that they could have easily resolved and decided to not address at the time of sale and now again weeks later. They only provided one coded key with remote with the vehicle. I asked them if there was another key or if they would be willing to provide one. They flatly said no. Now 3 weeks later the missing key arrived in the mail (good that they did not just toss the key when they found it) but I have already spent over $100 to have one made at the Honda dealer. I told them about this and they ignored the comment. They could have covered the cost and had a perfect report from me (I offered to write a review) but the $100 was more important to them than their unblemished reputation. That cost them a star. BTW - I always give more weight to an honest 4 star review than to a bunch of gushing 5 star reviews. I don't know if I can update this review but if I can I will if they decide to now take care of the key issue. More

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