Joey Pugliese

Where do I start, bought a used vehicle and was promised with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he inform with a handshake (Shane Lawson shook my hand) that some items that was not working would be repaired. I asked if I needed this on paper and he informed me that I looked like a Good Ol Boy and his handshake was as good as a piece of paper. Two months later and here is my experience with this company. Most there are liars, service manager and service department are incompetent of fixing anything. They will break it even more and then blame you. When I was asked to pick my vehicle up after the repairs was finished the first time, I arrived there and started the car to find a VERY loud noise coming from the engine department. After further inspection discovered it was the new A/C compressor that they replace in their service department. So, they replaced it again, and then again, then they sent it to another dealership (car I was buying was not a Cadillac) due to still having A/C issues. When I spoke with that dealership which is Two Rivers Ford, they informed me that the car had 4 times the amount of oil in the A/C system and was overcharged. I picked it up and drove it for 2 days and A/C system was still having issues. I called and left multiple messages with the sales department for weeks. No return call. Finally, I got someone on the phone and told them my issues. They were able to get in touch with the salesman (Shane Lawson) and he finally returned my call. He then did give me his cell number so I could contact him easier. I was then instructed to drop the car back off at the ford dealership. Picked it up a week later, A/C was working, went to drive it the next day and car has no a/c again. I called back to Ford and was informed to call the service director at Cadillac. I did just that and spoke with Donnie Holder. Bad mistake for me, I informed him that the A/C is still not working, and he asked me what I wanted him to do about it, I was shocked, I told him that I do not know, I just need it fixed. He then raised his voice and turned really rude, saying that it’s my fault I bought a used vehicle. I informed him that on a handshake the A/C was supposed to be fixed. I tried to let him know that we do not know if the problem was caused by his tech’s mistakes or if it’s the original problem that it was there for. He did not care; told me he is done and will not be putting any more money into my car. I then got pretty upset, and he hung up on me. I then called the sales department back and spoke with Shane and he informed me that they will no longer be working on my vehicle. I asked to talk to someone else in charge. I was told that the General Manager “Joey Pugliese” will be calling me later. Which he did, I started by informing him that his service director was very unprofessional, and he a told me he listened to the phone called and agreed. Then we discussed my situation, we argued a lot and he told me that they told me at the time of buying that they would replace the A/C compressor, and they did just that and they are not going to do any other work to my vehicle. He asked me if the a/c worked when I picked it up, I said yes for a day or two, he said see it was fixed. I informed him that the deal was that the A/C would be fixed, not just the compressor replaced. We didn’t know what was wrong with it at the time so why would I agree to just the a/c compressor replacement only. We argued some more and after some time he offered to buy the car back at wholesale. When I asked can you not give me what I paid for the vehicle and he said no he will not, he will give me wholesale price only. Why would I sell it back for anything less than what I bought it for? He then emailed me the paperwork with the sold as is attached. I then called Ford to get my car repaired since Cadillac will not and I need my a/c working. Was told that due to all the issues Cadillac caused they will no longer work on my car. What am i to do now? More

Report | Print

We have been buying cars from Andrews Cadillac for 35 years so they are just like family. Personal service and anything you need you just have to ask. The deals are good, the people are top notch. My f years so they are just like family. Personal service and anything you need you just have to ask. The deals are good, the people are top notch. My first time to have Dave as a salesman and it was like we were old friends. Comfortable as an old shoe and efficient and thorough. No haggling-- the first deal was great. That's how I like to buy a car.👍🏻 More

Report | Print

Purchased several escalades from this dealership. Joey and Rob are the best.Thank you guys Joey and Rob are the best.Thank you guys More

by Ms Verified Customer Verified Customer

Report | Print

Convenient location. Easy to get in and out. Offers good service and friendly. Always welcoming. Easy to get in and out. Offers good service and friendly. Always welcoming. More

Report | Print

Flawless experience at Andrews Cadillac. Thank you to the team for always treating their clients like family! Thank you to the team for always treating their clients like family! More

by Jessica Barna Verified Customer Verified Customer

Report | Print

David and the team (including Joey and the finance manager) are exceptional. They went out of their way to get me out of my former lease and into my new Escalade seamlessly. I absolutely LOVE the new manager) are exceptional. They went out of their way to get me out of my former lease and into my new Escalade seamlessly. I absolutely LOVE the new vehicle, thanks to David and Joey for their incredible flexibility, strong customer support, and creativity. More

Report | Print

Very smooth transaction, very communicative and understanding, got me what I wanted and at the price I needed. Will definitely do all my business in the future here. understanding, got me what I wanted and at the price I needed. Will definitely do all my business in the future here. More

by jerstillman Verified Customer Verified Customer

Report | Print

We had a very good experience at Andrews Cadillac. Andrea Anderson was very helpful and patiently introduced all of the details about the Lyric. We had been to other dealerships where people were nice Andrea Anderson was very helpful and patiently introduced all of the details about the Lyric. We had been to other dealerships where people were nice but not as helpful as Andrea. We give her credit for our purchase. She has offered to help us with any questions we might have have in the future. More

by sharonkweir Verified Customer Verified Customer

Report | Print

We had the best buying experience at Andrews Cadillac in Brentwood. Andrea and everyone we interacted with was amazing to work with. Everyone was very knowledgeable, polite, and efficient. We will definitel Brentwood. Andrea and everyone we interacted with was amazing to work with. Everyone was very knowledgeable, polite, and efficient. We will definitely be back. More

Report | Print

Andrea was an absolute delight to work with! She genuinely cares about her clients and took the time to walk me through all the options to ensure I was happy with my selection. Her product knowl She genuinely cares about her clients and took the time to walk me through all the options to ensure I was happy with my selection. Her product knowledge is impressive. The team was also incredibly helpful in showing me additional items. The entire experience was exceptional and unmatched! More

Report | Print