Joey Desurne
Joey Desurne at Bill Utter Ford
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Joey Desurne

Service Advisor

Bill Utter Ford

4901 S Interstate 35 E
Denton, TX 76210

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4.7
13 Reviews
4.7

13 Reviews

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13 Reviews of Joey Desurne

January 08, 2025

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Employee Rating

Excellent dealership. Very honest and no pressure whatsoever. Great service department too. Try them, you won't go elsewhere. More

by Sgerjfp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 19, 2024

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Employee Rating

Bill Utter Ford in Denton, TX hand down the best ford dealership in the state. I’ve lived all over Texas. Have bought 7 ford vehicles between me and my wife the last 2 were bought at bill utter and have More

by VanDusenDavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Bill Utter Ford responded

We're delighted to hear that you and your wife have had such positive experiences with us at Bill Utter Ford! Our team is committed to providing respectful and professional service every time. Thank you for choosing us as your go-to dealership in Texas!

December 05, 2024

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I am very disappointed in the service that I received. I was charged $179 just to be told that I needed a new battery and they wouldn’t even use that amount towards a new battery. More

by Kristine.Cross
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 06, 2024

Bill Utter Ford responded

Kristine, I'm sorry to hear about your experience with the battery service. We strive for transparency and fairness in our pricing, so it's concerning to learn that we fell short here. Please reach out if you'd like us to look into this further or discuss any other concerns you may have. Thank you, Patrick Nixon - Service Director - 940-321-7411

November 29, 2024

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Joey was great to work with. After having my daughter’s car towed from a service center, Joey kept me up to date on everything and really took care of us. Will definitely go back More

by maddimoo358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Megan Meredith

Dec 02, 2024

Bill Utter Ford responded

We're delighted to hear that Joey provided excellent service and kept you informed throughout the process at Bill Utter Ford. Thank you for trusting us with your daughter's car, and we look forward to assisting with all your future servicing needs!

November 28, 2024

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Employee Rating

Great staff, straight to the problem with solution. Mechanics seem happy and well educated. Clean service drive and show room. Very pleased with the whole situation. . More

by Outonyou347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Bill Utter Ford responded

We're delighted to hear that you had a positive experience with our team at Bill Utter Ford! It's great to know that everything from the service drive to the showroom met your expectations. Thanks for sharing your feedback!

November 12, 2024

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Employee Rating

Joey and his techs did great. Solved a problem another dealer couldn't. Thank you. More

by ldjohnson19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Bill Utter Ford responded

Thank you for leaving Bill Utter Ford a five-star review! We are happy to hear that Joey and our team did a great job.

October 22, 2024

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Great service Department my truck was fixed the first time with no issues and felt comfortable driving it to Austin the next week More

by theshawnray
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 23, 2024

Bill Utter Ford responded

Shawn, we're delighted to hear that our service department at Bill Utter Ford got your truck running smoothly for your trip! Thanks for trusting us with your vehicle. Safe travels to Austin!

October 15, 2024

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They always take good care of us and our expedition. They have only suggested work that needed to be done and let us know what is coming up in the near future. The fight for us with our warranty comp More

by Drshaneparker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Nixon

Oct 15, 2024

Bill Utter Ford responded

We're delighted to hear that our team at Bill Utter Ford has been taking great care of you and your Expedition. Thank you for trusting us with your vehicle needs!

September 09, 2024

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Employee Rating

Great customer service from my service writer Joey Technician Jason did a great job servicing my Lincoln More

by bgray120443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tech Jason

Sep 09, 2024

Bill Utter Ford responded

Thank you for the positive feedback! We're glad to hear Joey and Jason provided excellent service at Bill Utter Ford. We appreciate your support!

September 03, 2024

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Employee Rating

Took my son’s Edge in to have work done. I was very pleased with the overall experience. Everyone was courteous and very helpful. Will recommend to others. More

by dgholt1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Bill Utter Ford responded

Thank you for sharing your positive experience! We're glad to hear our team at Bill Utter Ford provided courteous and helpful service. We appreciate the recommendation!

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