Joey Burns

Got me in quickly, fixed everything in the same day. Best service department I have dealt with. Best service department I have dealt with. More

by BSNOW Verified Customer Verified Customer

Report | Print

I write this review with the intent it appears is requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative r requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative response or that we won’t return to Ken Garff. We’ll return wherever Mike Coleman and Joey Burns are. It started with the need to trade in an old vehicle in which Mike offered an extremely fair trade to the extent that we had no interest in even trying another dealership to buy from. Joey and Mike both were very helpful in narrowing down options of what we were looking for. We had bought from Marna earlier this year and had a wonderful experience and was looking forward to possibly working with her again. It was Mike’s day off, but I told Joey when I would be arriving, he was in SLC but told me to ask for Walker. Walker was busy, so they asked for Marna in which she was also busy, but Jeremy was there to help. We were asking for one of Joey’s options, but Jeremy listened carefully and took notes to what we were looking for and navigated us through the website and showed us a few things in which we settled on looking at the car that we eventually bought. Jeremy was great to work with. My dad was in the car business for 30 years and I literally can’t stand the typical car salesman. We’ve been very impressed with those we’ve worked with at Ken Garff. Everyone seems very real and genuine. Until we met Isaac. Having spent some time with my dad as he was the old GM at Petersen on your current lot, he would point out the typical xxxxxx-bag salesman tactics. One such tactic, is to make people wait. You make them wait and wait until they’ll practically sign anything just to get off the lot. If there’s anything customers hate it’s: 1 – Waiting 2 – No communication 3 – Waiting forever This is what happened to us. We settled on the car, and we told Jeremy we had about an hour before we had to leave. Even 25 years ago on my dad’s lot, I saw Bank Finance approvals come in around 10 minutes, 15 minutes tops. Jeremy left to go talk to Isaac at about 11:20. Our son was getting out of school at 12:30, and my wife had a tutoring appointment with an 8th grade Ukrainian refugee who was failing her classes. We waited, and we waited, and we waited. No communication with anyone what was going on. We didn’t even know who Isaac was. At 1:45, our son now sitting under a tree for almost an hour-and-a-half, and my wife having missed her appointment with this poor refugee student, Isaac finally showed up, acting like it was bad news we were signing with Golden West. (Still not sure what that was about.) We understand if there’s a bad guy on the lot – it’s the finance guy. He’s the guy that’s trying to up-sale all the warranties and add-ons. So, you would think the dealership would make sure the finance guy wouldn’t give customers the “xxxxxx-bag car salesman” vibe. We had already signed up for almost all of the warranties, so when he got to the warranties signing page, he started going through the list we signed up for and even at the end kind of mumbled under his breath for the one he added on to push. Because neither of us understood the mumbling we asked some questions of how much difference in monthly payments the additional warranty was, and we debated back and forth for a minute until we decided to go ahead with it. Additional note – this was the interior exterior coverage of the car. So now Jeremy had to give us back the keys to the car we just got rid of so we could go pick up a our kid and buy him a milk shake for being so patient, because your service crew now had to comb through the car in and out to make it spotless and some poor guy spent the rest of his day trying to buff out the paint, which to Joey’s credit he finally made the call that the car just needed to be repainted. Once again, we’ll go back to wherever Mike Coleman is, he’s our guy! But we’ll probably be a little less patient when it comes to financing. Thanks again for an awesome car. More

by cSTOWELL Verified Customer Verified Customer

Report | Print

Ken Garff Honda continues to impress us with their trustworthiness. They offer helpful suggestions, but not lots of unneeded repairs that aren't currently important. I never feel like they are tryin trustworthiness. They offer helpful suggestions, but not lots of unneeded repairs that aren't currently important. I never feel like they are trying to sell us on service, but honestly helping us with our vehicles' care. We've been trusting them with our Hondas for the past 13 years and love every minute of it. More

by joe_mccrillis Verified Customer Verified Customer

Report | Print

Mike Coleman is our go to guy, and we've referred my in-laws to him as well. We can always count on his honest, no-pressure approach and friendship. There's no doubt he has the customer's best interest in-laws to him as well. We can always count on his honest, no-pressure approach and friendship. There's no doubt he has the customer's best interest in mind. More

by cSTOWELL Verified Customer Verified Customer

Report | Print

Tyler was awesome to work with, very friendly, always communicated timely updates, and explained every part of the process. Couldn’t have asked for a better experience. communicated timely updates, and explained every part of the process. Couldn’t have asked for a better experience. More

by ajwiseman4 Verified Customer Verified Customer

Report | Print

I appreciate the personal care they took to resolve some concerns. They’re service is prompt and reasonable. I like the atmosphere in the waiting room and the choice to have a shuttle home. I’m pleased with concerns. They’re service is prompt and reasonable. I like the atmosphere in the waiting room and the choice to have a shuttle home. I’m pleased with Honda Riverdale employees. . More

by yi1der Verified Customer Verified Customer

Report | Print

This is and has been the best service department in the Mountain West in my opinion based on numerous services performed on my vehicles through the years. No worries, no problems just promises kept. Mountain West in my opinion based on numerous services performed on my vehicles through the years. No worries, no problems just promises kept. More

by JBL.375 Verified Customer Verified Customer

Report | Print

Awesome customer service and help explaining the options on the car and was a great overall experience on the car and was a great overall experience More

by Steve Verified Customer Verified Customer

Report | Print

Everyone was very friendly, helpful and quick to respond. Joey, Mike, and Jordan were great to work with! Joey, Mike, and Jordan were great to work with! More

by CAROLINE Verified Customer Verified Customer

Report | Print

Great experience, great service! I’m happy to say that I had a great experience buying my Honda. Braydon was diligent, patient, and knowledgeable in the sale. Josh figured out any snags in financing in w had a great experience buying my Honda. Braydon was diligent, patient, and knowledgeable in the sale. Josh figured out any snags in financing in which the sales team worked hard to maintain the value of the sale for me. Alex was prompt and diligent in helping me get scheduled for extra services. I felt heard and this team lives up to the Ken Garff promise. I look forward to working with and recommending them in the future. More

by tpedersen0331 Verified Customer Verified Customer

Report | Print