Joel White
Joel White at INFINITI of Lynnwood

Joel White

Service Advisor

INFINITI of Lynnwood

17305 WA-99
Lynnwood, WA 98037

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Joel White

September 02, 2025

Dealership Rating
Employee Rating

Joel & the service team provided excellent service as always. Really happy to get my QX60 serviced there. More

by il05
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Travis Nakagaki, Roger Milan

September 01, 2025

Dealership Rating
Employee Rating

Satisfactory service. Wish they would phone with updates more often. I had to reach out 2-3 times to learn of the status of my repair when I hoped they would contact me More

by Torquenut
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

August 28, 2025

Dealership Rating
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Great service and very accommodating staff they got things done in Avery timely manner. Very dog friendly More

by adotness
Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

August 26, 2025

Dealership Rating
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It was good that the attitude and service of receiving guests were good and that they handled things on time. More

by leogolfacademy
Service Price Transparency
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Recommend Dealer
Yes

August 24, 2025

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Took my Infinity qx50 in for a recall. I had additional questions and concerns regarding the computer system. They listened and did some additional checks for me... no additional charges. More

by beachcw
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Recommend Dealer
Yes

August 20, 2025

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Stellar customer service. Thank you Joel and his team. Time mattered here, and they hit their mark. More

by kurtwalt
Service Price Transparency
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Recommend Dealer
Yes

August 15, 2025

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Great service and very prompt and courteous service personnel. Appreciate the suggested service and the pickup and return was an added bonus More

by jtmac925
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Milan

August 01, 2025

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Infiniti service dept has always been honestly and easy going, making the experience simple to navigate. More

by deanna molina
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez, Roger Milan

Aug 05, 2025

INFINITI of Lynnwood responded

Thank you so much for your 5-star review Deanna! We're thrilled to hear that you've consistently had a positive experience with our service department. Providing honest, straightforward, and easy service is exactly what we strive for, and we're so glad it's made a difference for you. If you ever have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 27, 2025

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Employee Rating

Good detailed explanations of what work needs to be done and why. Repair costs high though. More

by sheilanishigrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Nakagaki, Roger Milan

Jul 30, 2025

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your recent experience with us at INFINITI of Lynnwood. We truly appreciate your 5-star rating and are glad to hear that Joel, Travis, and Roger were able to provide clear and detailed explanations during your service visit. It's always our goal to ensure every customer feels informed and confident in the work being performed. We do understand your concerns regarding repair costs and appreciate your honest feedback. Transparency and value are very important to us, and we’re continuously working to provide the best possible service at a fair price. If you have any additional questions or concerns, please do not hesitate to reach out to me directly. We're committed to delivering exceptional customer care and ensuring your satisfaction with every visit. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 21, 2025

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Employee Rating

I took my car in to Lynnwood Infiniti, I had to replace a tire, because of a bubble on the tire. Should have been a easy fix, but instead the destroyed my rim. They have refused to replace, but only will it More

by barbie87
Recommend Dealer
No
Jul 24, 2025

INFINITI of Lynnwood responded

Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration and disappointment you've experienced and this is certainly not the level of care we aim to provide.It looks like Travis, the Service Manager, has been in touch and is currently working with you toward a resolution. Please know that we truly value you and your vehicle, and we regret that your recent visit didn’t meet expectations.If there’s anything else you need or if I can support you in any way during this process, please don’t hesitate to reach out to me directly. We are committed to making this right and restoring your confidence in our service.Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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