Joel Towe

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

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Great customer service Anytime I am needing my vehicle serviced I am always pleased with the service I receive. I would HIGHLY recommend this service department to anyone if Anytime I am needing my vehicle serviced I am always pleased with the service I receive. I would HIGHLY recommend this service department to anyone if needing ANYTHING done on their vehicle big or small. You won`t be disappointed. More

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Maintenance The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! More

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Good place I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff More

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Fantastic Service Dealt with joel last week on some warranty repairs for my F150. Exceptional Service. In and our of service before I knew it. Absolutly phenominal serv Dealt with joel last week on some warranty repairs for my F150. Exceptional Service. In and our of service before I knew it. Absolutly phenominal service. More

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Great service and car buying experience. We are enjoying our 2013 Buick Enclave! Brad Doty and Kain Linderman were very good sales reps. This team worked together well to make our purchase ve We are enjoying our 2013 Buick Enclave! Brad Doty and Kain Linderman were very good sales reps. This team worked together well to make our purchase very pleasant. We appreciate the care that Byron Snyder and Ade Vaughan provided. More

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Excellent service Everyone went above and beyond to make sure we were able to get A new vehicle in our price range. Service was friendly and warm Everyone went above and beyond to make sure we were able to get A new vehicle in our price range. Service was friendly and warm More

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Return byer great place to deal with. Very professional staff to work with and they have a great service department that's why I came back of any dealership I have ever work with Very professional staff to work with and they have a great service department that's why I came back of any dealership I have ever work with More

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In the market to buy a car, LARRY HILL FORD is the place! I cannot say enough good things about my experience at Larry Hill Ford. The entire staff was extremely pleasant to work with anywhere from the prelimi I cannot say enough good things about my experience at Larry Hill Ford. The entire staff was extremely pleasant to work with anywhere from the preliminary phone calls right down to the actual steps involved in leaving the lot with my vehicles. All vehicles were well priced below the KBB price and allowed me to get the vehicles I wanted with no hassle and at the right price. If you are in the market to buy a new or used vehicle, you'd be doing yourself a disservice by not allowing the Larry Hill Ford team to aid you in your search. ABSOLUTE ENJOYABLE experience! More

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Excellent Service This purchase makes #5 for my wife and I at Larry Hill Ford and Imports. Never has our experience been anything other than excellent. This was no exce This purchase makes #5 for my wife and I at Larry Hill Ford and Imports. Never has our experience been anything other than excellent. This was no exception. Randy Ringler, a salesman, took exemplary care of us. See him for any help! More

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