Joel May

Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased under Covid-19 restrictions, mask, 6 feet, by appointment,.yet still the same wonderful experience. , More

Report | Print

Answer the Phone! Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back. Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back. More

Report | Print

Buyer beware! I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spo I purchased a car from this dealer that I thought was CPO inspected. I am convinced it was not and recently found other complaints very similar. I spoke to two managers but neither would fix a defect that was discovered within the first 25 miles. Before you buy CPO Google this article: "when your certified-pre-owned-car-defective". I wish I had read this first. More

Report | Print

Service minor corrections Joel was great in helping me secure a loaner car as well as getting a service appt. Bill was helpful in having my car serviced in timely fashion to e Joel was great in helping me secure a loaner car as well as getting a service appt. Bill was helpful in having my car serviced in timely fashion to extent could be fixed. More

Report | Print

Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More

Report | Print

Simply the Best St. Charles Mercedes-Benz took the pain out of shopping for new cars it was an enjoyable experience and everyone there was outstanding! I purchased a St. Charles Mercedes-Benz took the pain out of shopping for new cars it was an enjoyable experience and everyone there was outstanding! I purchased an Certified pre-owned ML 350 from Joel May and it has exceeded my expectations. Mr. May was very professional, with a excellent support staff that was FIRST CLASS, Mr. Scott Anderson's review of all the bells and whistles was superior to anything I could imagine, he was excellent! SIMPLY THE BEST, WOULD SUM IT UP! More

Report | Print

Purchase of car Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be different than other dealers but found this dealership to be like everyone else in that regard. Had a rough experience with one sales person (don't recall his name) who was attempting to help me when Scott wasn't there. He clearly didn't want to help and didn't appreciate how he spoke to me. I think he acted that way because he knew he wasn't getting the sale. I bet that if he was my sales person and getting the sale he would have been friendlier. All this said while this isn't the BEST car buying experience I've ever had I AM happy overall with the car, the price, the dealer and my sales person. More

Report | Print

NEVER BUY A VEHICLE FROM THIS PLACE NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notif NEVER BUY FROM THIS PLACE. I dealt with sales associate, Andrew, and sales manager, Joel, about purchasing a used BMW. I agreed on a price and notified them that I had purchased my plane ticket to purchase the car the next day. I received a call from Andrew the next morning who tried to add additional fees to the sale. I then asked to speak with his sales manager, Joel who called me back five hours later and told me they sold the vehicle to another buyer for more money. Joel told me that his sales associates do not have the power to sale cars and that he is the only person that does. He also told me that he would not reimburse me for my plane ticket. DO NOT SHOP HERE! More

Report | Print

Very Easy To Work With I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the p I recently purchased a C300 from Mercedes-Bemz of Saint Charles. The salesman we worked with, Joel May was very knowledgable and helpful through the process. After we purchased the car he spent quite a bit of time explaining the functionality of the options (e.g.sat nav, radio, controls, etc.) and the experience was very streamlined. I went to that dealership because one where I had purchased another car was not so good, the saleswoman continually had to ask someone else about the options and the service was spotty at best. Consequently, I took my otner Mercedes to Mercedes-Bemz of Saint Charles when it opened. It is a well run and well managed dealership that is very service oriented. I highly recommend them. More

Report | Print

Excellent service I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgabl I thought this car dealership was the best I have seen in Illinois! Total pros. Kind,thoughtful and sincere! Joel May was very patient and knowledgable. Loved the sales force. More

Report | Print