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Joel Heater
Joel Heater at Shottenkirk Superstore

Joel Heater

Service Advisor

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Joel Heater

July 31, 2025

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Employee Rating

Over MANY years our family has used Shottenkirk for our auto service and repair. I bought my Honda from Deery’s, but I like bringing it here, because they don’t try to sell me something I don’t need. Every More

by Survey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jul 31, 2025

Shottenkirk Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2025

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Employee Rating

Was pleasantly greeted upon arrival. Very prompt check in. Service was completed and back on the road in a short time frame. More

by PashaF
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Recommend Dealer
Yes
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Jul 28, 2025

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

July 23, 2025

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Employee Rating

The staff was friendly, and explained what they did in great detail. The team also worked quickly to get me on my way. More

by jaydentbowen
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Service Time
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Recommend Dealer
Yes
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Jul 24, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 26, 2025

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Employee Rating

West Burlington Shottenkirk Kia addressed the issues with my Sorento in a very timely manner. I am quite satisfied with their work and customer service. More

by April G
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Recommend Dealer
Yes
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Jun 26, 2025

Shottenkirk Superstore responded

April, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

June 12, 2025

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Very friendly and they keep you welk informed throughout the repair process. I would highly recommend. More

by larrywbennett1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jun 13, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 06, 2025

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Employee Rating

We had a good experience at this dealership. We had a oul change, tire rotation, cabin air filter change. Total time spent there was about 1 hour. More

by randywnn
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Recommend Dealer
Yes
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Jun 09, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 05, 2025

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Employee Rating

They take care of my automotive needs freindly accomodating and pleasant.give them a try More

by trickduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jun 06, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 05, 2025

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Employee Rating

Service was great! Joel kept me in the loop and does a good job. I had more than just an oil change today. More

by doug.mcpherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Weir

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Jun 06, 2025

Shottenkirk Superstore responded

Doug, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 28, 2025

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Employee Rating

Service was performed in a timely manner and completed the things that I needed done. More

by tallerthanmyhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 27, 2025

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Employee Rating

Great service and friendly staff. Will return to have my service done again. Was very quick and done right. More

by cw110163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jun 03, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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