Joel Gomez

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Love hearing that. When the whole process feels smooth from start to finish, that is what we are aiming for. I am glad Joel and Liz made it such a great experience for you. Thank you for the recommendation. That means a lot to our team.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Doug and Patty, this makes my day to read! I love the excitement in your words and I am so glad this was the best experience you have ever had. Loving your Jeep, enjoying the sales process, and actually liking bringing the truck in for service is exactly how it should feel. A smiling team and a shop you enjoy being around says a lot about the people we are blessed to have, and I truly appreciate the trust and joy you shared with us. Happy New Year.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I am glad Joel Gomez and the team made the purchase of your new Grand Cherokee enjoyable and straightforward. Friendly, honest, and easy to work with is exactly what we aim for, and I appreciate you trusting us with such an important purchase. Enjoy the new ride, and we are always here when you need us. Merry Christmas.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I understand why that would be frustrating, especially when online information makes it sound like it should be an easy fix. This is something we have looked into and something other customers have asked about as well, and at this time that horn feature is a factory-programmed safety setting that we are not able to disable at the dealership level. I am sorry for the disappointment around that, and I do appreciate you taking the time to ask and leave the feedback, because it helps us know what questions and concerns are coming up most often.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. My man Frank has been with Glenn Polk Auto Group for a very long time. I’m glad to hear that he made the buying experience enjoyable and took the time to really listen. That pressure free approach matters, and I appreciate you recognizing it. We’re grateful for the opportunity to earn your business. Merry Christmas.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m really glad to hear Joel Gomez took such great care of you from start to finish. He’s excellent at making the process simple and stress-free, and it means a lot to see that come through in your experience. We appreciate you choosing us and hope you enjoy the new ride.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this. I’m glad to hear our team got everything handled quickly and kept you updated throughout the process. I appreciate your confidence in our techs and your recommendation. We’ll be here anytime you need us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Cheryl. We love that Joel has consistently made the buying process easy for you. His knowledge and dedication to excellent customer service really stand out, and it is great to know he has earned your trust across multiple purchases. We appreciate your loyalty!

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Aaron. Joel really is one of a kind, and we’re blessed to have him on our team. Hearing how much his knowledge and care mean to customers makes us proud. We appreciate you sharing this!