Joel Gappa | Page 20

Exceptional Service! I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provid I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provided exceptional client service, premised upon transparency, integrity and professionalism, throughout my product evaluation and transaction execution process. As a 25+ year Infiniti owner, that includes multiple Infiniti vehicles, I would highly recommend this dealership to others, and look forward to working with them in the years to come. More

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Going above and beyond Joel and the management team at Infiniti of HE were great to work with. They helped me get out of a bad situation from the last car I purchased at ano Joel and the management team at Infiniti of HE were great to work with. They helped me get out of a bad situation from the last car I purchased at another dealer and into a new Lease. My family had bought cars here before but it had been several years. They still treated me as a repeat special customer. Thanks I will be back and would refer others to this dealership anytime. More

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Great experience Oustanding attention to detail. Joel never pushed, always stayed in touch. Made me very comfortable buying a new car from him. Will go back when I w Oustanding attention to detail. Joel never pushed, always stayed in touch. Made me very comfortable buying a new car from him. Will go back when I want my next one! More

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Enjoyable experience at this deallership I've been leasing Infinity G37 for 3 years. My lease came to an end and I came back to Infinity Deallership because I felt comfortable with their Main I've been leasing Infinity G37 for 3 years. My lease came to an end and I came back to Infinity Deallership because I felt comfortable with their Maintenance Service representative Kira who took care of my car. She was friendly, responsible, and dialed with any challenges in a timely manner. In 3 years I had not a single issue with the car. I wanted to stay with the similar car and the same dealership if possible. When time came to lease my next car, even though I had many choices to go to nearby dealerships I chose to stay with the car and service that fits my lifestyle: low pressure, friendly environment, convenient location and hours. The sales and General Manager were extremely helpful in making the right choice with my new lease. I would recommend to use this dealership and chose Infinity car. Its really safe and low maintenance car. The staff at the dealership truly committed to an easy, enjoyable, fully transparent buying process with zero pressure. More

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Repeat Client Joel took great care of me on my first purchase at Infiniti of Hoffman, which made purchasing my 2nd one that much easier. Will refer him to anyone in Joel took great care of me on my first purchase at Infiniti of Hoffman, which made purchasing my 2nd one that much easier. Will refer him to anyone in the market. More

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A Long History of Excellence! Once again I have purchased a new car from Infiniti of Hoffman Estates. This will be my third car and I will continue to do business here. The dealers Once again I have purchased a new car from Infiniti of Hoffman Estates. This will be my third car and I will continue to do business here. The dealership is truly customer centric throughout the buying experience with conciencus follow up to ensure the customer is happy with all facets of the car and the experience as a whole. For me Joel Gappa is a big part of that as I have purchased all three cars from him and will continue to be his repeat customer. Joel is friendly, genuinely helpful, efficient and a pleasure to work with. He is a great asset to the organization and should be a mentor for the younger generations. More

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Did Not Quit on My Deal Joel never quit on my deal. He worked to find me the right car and communicated the whole way. Malik was great to work with and Kira is simply amazing Joel never quit on my deal. He worked to find me the right car and communicated the whole way. Malik was great to work with and Kira is simply amazing!. More

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Outstanding Customer Service What a wonderful experience at the Infiniti dealership in Hoffmsn Estates. Joel Gappa and his finance team, Malik and Amin, were extremely patient an What a wonderful experience at the Infiniti dealership in Hoffmsn Estates. Joel Gappa and his finance team, Malik and Amin, were extremely patient and professional during our automobile leasing. Every detail was.covered. From what are we looking for to how can we make this happen. Joel took great pride in making sure we were satisfied with color, features, how to use the features, where to go with issues, who to call with issues, etc. We are completely satisfied with our purchase and our treatment as a valued customer. More

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Great, quick, and to the point. I was shopping for a vehicle, till I came across (now mine) a 2013 GTI. A friend who was a former employee at Infinity of Hoffman Estates, told me to I was shopping for a vehicle, till I came across (now mine) a 2013 GTI. A friend who was a former employee at Infinity of Hoffman Estates, told me to call Joel. BEST DECISION EVER!! Joel is a very friendly person. He treated me like a relative, I felt very comfortable. Told me about the ups and downs of the car. Never once pressure me to get anything extra. Rick, reminded me of Pitbull, awesome guy with awesome socks!! Also Amin the finance guy was also very friendly. He treated me like a high school friend, who was a goof ball along with you while in class. I am glad that I have my GTI, I'm even more glad that I got to meet these Gentlemen. Next time any of my family and friends, need a car. I will make sure to send them to Joel and Co. Thank You!! More

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Joel and his team really went above and beyond. I went to see Joel at MotorWerks to buy my first car, a 2017 Honda Civic Hatchback. My cousin, another car salesmen, referred me to Joel. Joel was ent I went to see Joel at MotorWerks to buy my first car, a 2017 Honda Civic Hatchback. My cousin, another car salesmen, referred me to Joel. Joel was enthusiastic and friendly right off the bat, he was knowledgeable, experienced, and patient with my situation. Joel and his entire team, Ziggy, Kenny, John, and Serge were very personable and really went above and beyond to make my first car-buying experience a good one. I absolutely love my car and will surely be back in the future when I'm ready for a new one! Overall, the staff are good people, the dealership is both beautiful and comfortable, and their lot is enormous! More

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