Joel Gans

Came. in today to look at, test drive and buy the Escalade. I looked at it outside..looked decent underneath. Walked in and the first gentleman to say hi wa in today to look at, test drive and buy the Escalade. I looked at it outside..looked decent underneath. Walked in and the first gentleman to say hi was extremely nice. He stated some one will be right with you. He asked the attendant ladies upfront to summon sales. That's when it went DOWNHILL fast. I called my wife to advise I came up up there and if everything goes well, I'll buy it for her. Roy comes out while I was talking to her and says hello can I help you.. I told her I'd buzz her back. He had turned around and went into his office - good stuff as the client (me) wasn't ready. I walk in and he's aggressive with his tone out the gate. He says how can I help you. I reply depends on what you tell me. He got a messed up look on his face and says, well I do t do t why you're here. I said hey man, I'm here to look at the Escalade. He says well I don't know why. I said listen man, Im just evaluating your customer service, I didn't mean too.. and he bust out with "I don't have to listen to xxxx." I said what? I'm just trying to say that..he cuts me off and says sorry you got your feelings hurt. Let me tell me, he was an a complete xxxxxx and I replied..well, you're dumbazz and I walked out. Roy, your ego isn't your amigo. I had $14k CASH to buy it outright but because you let your pride and ego get in the way of communication even when I was attempting to say hey man, that's not what I was saying. I said to him while looking this ego manic in his eyes, I'm just trying to tell him that I was evaluate your customer service so we can get on the same page.and trying be friendly and I apologize..and he went left. I went online and advised the attendant and of course they were professionals. Gave me the Three A's - Roy has NO clue what that acronym means so I'll spell it out. A - acknowledge there might be an issue, A - apologize and lastly Act on it. Instead he had his chest out like he was tough selling cars. Well, that cost you $14k off the rip because you judged me before you gave me a chance to say what I was attempting to say above. The attendant online asked me if I wanted the manager to call me etc. I said no..NO WAY..I'm not coming back up there to even look at him. If I do and he says something to me like he did on sight - immediately issue like he's never seen. I'll humble that ego. I never once stepped out of line nor raised my voice. I'm more than that. I took my money elsewhere. Roy - you treated me like you are daily. An complete and utter ...hole and I'll never EVER make a drive down to that dealership again. Too bad the first guy in the grey shirt who said hi couldn't help me. He was upbeat, smiling and in a great mood. I put money on the fact that he would not have judged a book by its cover not responded as such. More

Report | Print

Easy purchase. Great price! Talk to Joel. They even allowed me to inspect the vehicle and answered all of my questions. Thanks! allowed me to inspect the vehicle and answered all of my questions. Thanks! More

Report | Print