Joel Christopherson

Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

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Very easy to schedule appointments. Check in and breeze. Problem fixed quickly. Always leave feeling valued. Check in and breeze. Problem fixed quickly. Always leave feeling valued. More

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The service department was very helpful and impressive. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. More

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Very good Love the pick up and car delivery service! Best thing ever to do. Best thing ever to do. More

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Our local Ford dealer couldn’t get our Escape in until next week Thursday—Napleton had us an appointment the next day. The Service Dept. was very nice. We picked up our Escape yesterday—all is perfect. Ou next week Thursday—Napleton had us an appointment the next day. The Service Dept. was very nice. We picked up our Escape yesterday—all is perfect. Our hard starting after fueling is gone and the tech found other regular service we needed to have done on our Escape. Even though it was costly for all maintenance—considering we have owned this 2016 Escape for about 4 years—other than tires and front brakes—we have had no issues until the hard to start after fueling. We are very happy with Columbus Napleton Ford for their getting us in quick and doing all our service needs. Even though Napleton Ford Columbus is a town away—we are considering this Ford dealer as our go to car service needs for both our Ford Escapes. More

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Work was completed while I waited was kept up with the progress was asked if I wanted new filters progress was asked if I wanted new filters More

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Erin was very friendly and welcoming for 7:00 in the morning. She was very prompt getting me when my vehicle was done morning. She was very prompt getting me when my vehicle was done More

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They are great people that always go above and beyond! ! I recommend them to everyone I know. ! I recommend them to everyone I know. More

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Good service which is performed in a timely manner. The service representatives are very helpful as well. The service representatives are very helpful as well. More

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Freindly clean caring efficient priced right done quickly the service department goes out of their way to keep you happy the service department goes out of their way to keep you happy More

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