Joe Wachner

Very unprofessional. Did not care about me as a customer. Left me to roam there lot looking for my car on top of leaving stuff inside my car. Will not be returning Did not care about me as a customer. Left me to roam there lot looking for my car on top of leaving stuff inside my car. Will not be returning More

by GHALMAN14 Verified Customer Verified Customer

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Wait time is always too long in service dept. .. Previous oil change and tire rotation took 3 hours. Last oil change and tire rotation was 2-1/2 hours. .. Previous oil change and tire rotation took 3 hours. Last oil change and tire rotation was 2-1/2 hours. More

by Rayland1 Verified Customer Verified Customer

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Everyone was friendly and professional. It was a positive experience. They had my car serviced in a decent amount of time. It was a positive experience. They had my car serviced in a decent amount of time. More

by dancersmom630 Verified Customer Verified Customer

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I was there for 3 hours for an oil change and brake fluid check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before that I was there for 2 hours for a re-inspection after my SUV failed for a wiper blade tear. Fixed that at home and my new appointment I had to schedule weeks later took 2 hours. More

by linseycgregg Verified Customer Verified Customer

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The communication with this dealership is very non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for a long time. This is my third Hyundai and will be my last. I will never do business with Southern again. More

by Pattie K Verified Customer Verified Customer

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I dropped off my car at 3:00 and was told they would call me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership s me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership side and they have to ask the tech to stay late to finish the work. I leave and then get a call that it is ready. I come back to get my key and wait for someone from service to give me my key. Nobody is to be found. They are searching all over for him and they tell me “Ma’am I don’t know what to tell you. We don’t know where he is”. I continue to wait. Finally they find him. Whole time I’m sitting there thinking, they must’ve closed up shop and went home and abandoned my car. and this is my THIRD time coming back up here! More

by JENAHPARMAN Verified Customer Verified Customer

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The employees are pleasant. They care about the customers needs. Please keep up the good work. They care about the customers needs. Please keep up the good work. More

by zetafee Verified Customer Verified Customer

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Love the PROMPTNESS LOVE EVERYTHING I WILL BE BACK The waiting area was clean The staff was very friendly BACK The waiting area was clean The staff was very friendly More

by sweetea Verified Customer Verified Customer

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Performed the work needed and was done in a timely manner. Very pleased with service performance manner. Very pleased with service performance More

by ratpatrol311 Verified Customer Verified Customer

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Prompt good service. Uber service was excellent. Cost was pricey. Overall, a good experience. First time using Southern. Uber service was excellent. Cost was pricey. Overall, a good experience. First time using Southern. More

by FXK76CAV Verified Customer Verified Customer

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